Customer Success Manager
At a glance
Mid-level Customer Success role at Clera. Munich · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Guide accounts from sales support and onboarding through adoption, renewals, and expansion
- Lead implementation, then run customer workshops and training to help teams use the product
- Bring customer feedback to product and engineering teams and help shape development priorities
- Help customers measure savings and efficiency gains, including during important negotiations
What you bring
- At least one year in customer success, account management, or client relationships in SaaS, B2B, or consulting
- Hands-on ownership of onboarding, implementation, training, adoption, retention, and account growth
- Native-level German and fluent spoken and written English
Who this fits
You’ll suit a customer-facing role that spans implementation, adoption, retention, and expansion, with regular engagement with executive stakeholders. The job is fully on-site in Munich five days a week, with occasional customer travel. Visa sponsorship is unavailable. Experience in construction, supply chain, or the trades is a plus.
From the employer
About the Role
As the first Customer Success Manager, you will own the complete customer journey, from onboarding through expansion, ensuring every customer gets measurable value from an AI-powered sales automation platform. You will sit at the intersection of sales, product, and engineering, serving as the trusted voice of the customer and directly shaping adoption and company growth.
What You'll Do
Own the end-to-end customer journey spanning sales support, onboarding, adoption, and expansion.
Serve as the primary point of contact for customers, building trusted, long-term partnerships.
Lead onboarding and implementation programs to ensure a fast time-to-value for new accounts.
Run workshops and training sessions to accelerate product adoption and share best practices.
Translate customer feedback into actionable insights and influence the product roadmap.
Help customers achieve measurable savings and efficiency gains, including support during key negotiations.
Manage accounts to drive retention, growth, and strategic partnership opportunities.
Collaborate closely with product and engineering teams so customer needs shape development priorities.
What We're Looking For
At least 1 year of experience in customer success, account management, or client-relationship management in SaaS, B2B, or consulting.
Demonstrated experience owning onboarding, implementation, training, adoption, retention, and expansion.
Confidence engaging C-level stakeholders and building trusted relationships at the executive level.
Strong communication, analytical, and problem-solving skills with the ability to present complex issues clearly.
Proactive, empathetic, and people-oriented, with a genuine drive to create lasting customer value.
Native German speaker with fluent English, both written and spoken.
Willingness to work fully on-site in Munich five days per week and travel to customers occasionally.
Experience in construction, supply chain, or the trades is a strong plus.
Location
This is a full-time, on-site role based in Munich, Bavaria, Germany. Occasional travel to customer sites is expected. Visa sponsorship is not available.
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