Account Manager
At a glance
Mid-level Account Management role at Clera. Vienna · full-time · €65,000–€95,000 OTE.
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage assigned B2B accounts from onboarding through renewals as their main contact
- Find additional use cases, then lead reviews and upsell discussions to expand account value
- Use customer usage data to show the business results created by the AI phone assistant
- Deliver upgrades, add-ons, and renewals while tracking monthly and quarterly expansion goals
- Keep CRM records, forecasts, pipeline, feedback, and account plans accurate and coordinated
What you bring
- At least one year in B2B SaaS sales, account management, or customer success
- A record of winning upsells, renewals, or expansion revenue from existing customers
- Strong product and technical understanding, with genuine interest in AI and machine learning
- Native-level German for customer calls, business reviews, and product demonstrations
Who this fits
You’ll suit a commercially minded account manager who can combine customer adoption work with expansion ownership. The role requires working on-site in Vienna, with hybrid flexibility, and does not offer visa sponsorship. The position is focused on managing accounts rather than leading a team.
From the employer
About the Role
This Account Manager role sits at the heart of a fast-growing AI-powered business communication company, owning and growing a portfolio of B2B customers for a telephone AI assistant platform. You will combine commercial ownership with customer-success activities to drive adoption, expansion, and long-term retention, working closely with Customer Success, Product, and Marketing.
What You'll Do
Serve as the primary point of contact for assigned customer accounts across the full lifecycle.
Expand use cases and identify new opportunities to increase the value customers get from the AI phone assistant platform.
Run regular review, discovery, and upsell conversations with existing customers.
Analyze customer usage data to demonstrate how AI automation delivers measurable business impact.
Own expansion revenue within your portfolio, including upgrades, add-ons, and renewals against monthly and quarterly targets.
Ensure successful onboarding and ongoing product adoption to maximize retention.
Collect and relay structured customer and market feedback to Product and GTM teams.
Maintain a clean CRM, reliable forecasts, and a healthy pipeline.
Conduct regular touchpoints and quarterly business reviews to proactively drive customer success.
Collaborate with Customer Success, Product, and Marketing to enable smooth handovers and coordinated account plans.
Help shape the company's account management and expansion motion as the business scales.
What We're Looking For
At least 1 year of experience in B2B SaaS sales, account management, or customer success.
Proven track record of driving upsells, renewals, or expansion revenue within existing accounts.
Strong product and technical understanding with a clear affinity for AI and machine learning technologies.
Native-level German fluency for conducting customer calls, reviews, and demos.
Structured working style with an ownership mindset and strong customer focus.
Experience in a startup or scale-up environment is a plus.
Comfortable working on-site in Vienna with hybrid flexibility.
Compensation & Benefits
OTE 65,000 to 95,000 EUR annually (fixed salary plus uncapped commission), depending on experience. Visa sponsorship is not available for this role.
Location
On-site in Vienna, Austria, with hybrid work possible.
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