Account Manager
At a glance
Mid-level Account Management role at Clera. Vienna · full-time · €65,000–€95,000 OTE.
Growth Roles summary, based on the employer's posting.
What you'll do
- Act as the day-to-day contact for assigned B2B customers from onboarding through renewal
- Find additional use cases, upgrades, and add-ons that expand value within existing accounts
- Lead account reviews, discovery meetings, quarterly business reviews, and expansion discussions
- Use customer usage information to show the business results of AI automation
- Keep forecasts, CRM records, and pipeline activity accurate while sharing feedback with Product and GTM teams
What you bring
- At least one year in B2B SaaS sales, account management, or customer success
- A demonstrated history of winning upsells, renewals, or expansion revenue from current customers
- Native-level German for customer calls, reviews, and product demonstrations
- Strong technical and product understanding, plus comfort using CRM tools to maintain pipeline discipline
Who this fits
You’ll suit a customer-facing account role focused on renewals, expansion, and measurable product value. The job is based on-site in Vienna, with hybrid work possible, and requires native-level German. Visa sponsorship is unavailable.
From the employer
About the Role
This Account Manager role sits at the heart of a fast-growing AI communication startup, owning and growing a portfolio of B2B customers for a phone-based AI assistant platform. You will drive adoption, expansion, and long-term satisfaction while working cross-functionally with Customer Success, Product, and Marketing to turn product value into measurable revenue impact.
What You'll Do
Serve as the primary point of contact for assigned accounts across the full customer lifecycle.
Expand customer value by identifying new use cases and upsell opportunities within your portfolio.
Run regular reviews, discovery sessions, and upsell conversations with existing customers.
Analyze customer usage data to demonstrate how AI automation delivers measurable business impact.
Own expansion revenue targets including upgrades, add-ons, and renewals on a monthly and quarterly basis.
Ensure smooth onboarding and ongoing product adoption to maximize retention.
Collect and relay structured customer and market feedback to Product and GTM teams.
Maintain a clean CRM, reliable forecasts, and a healthy pipeline.
Conduct regular touchpoints and quarterly business reviews to proactively drive customer success.
Collaborate with Customer Success, Product, and Marketing on coordinated account plans.
Help shape the company's account management and expansion motion as the business scales.
What We're Looking For
At least 1 year of experience in B2B SaaS sales, account management, or customer success.
Proven track record driving upsells, renewals, or expansion revenue within existing accounts.
Strong product and technical understanding with a genuine affinity for AI and ML technologies.
Native-level German for customer calls, reviews, and demos.
Structured working style, ownership mindset, and a strong customer-first orientation.
Experience in a startup or scale-up environment is a plus.
Comfortable with CRM tools and maintaining disciplined pipeline hygiene.
Compensation & Benefits
OTE of EUR 65,000 to EUR 95,000 annually (fixed salary plus uncapped commission), depending on experience. Visa sponsorship is not available for this role.
Location
Based on-site in Vienna, Austria, with hybrid work possible.
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