Communications Specialist

City of New York nyc.gov Open · verified Sep 19, 2026

On-site New York Full-time Mid-level Communications

Mid-level Communications role at City of New York. New York · full-time · no salary stated · we estimate $80,775–$135,000.

Estimated pay

City of New York has not published a salary for this role. The figure below is our estimate, not theirs.

$80,775 – $135,000

What the middle half of mid-level communications roles in New York paid, among postings that did state a salary.

Worked out from 51 postings that stated pay, median $99,350. Last updated Sep 16, 2026.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You'll screen death reports, assign cases, and direct other incoming calls as needed
You'll gather vital details by phone from law enforcement, medical providers, funeral homes, nursing homes, and the public
You'll enter case information accurately into OCME's Case Intake database
You'll notify investigators about assignments and provide details needed for case work
You'll brief transport and agency teams supporting recoveries, high-profile matters, and emergencies

What you bring

Have a four-year high school diploma or its equivalent
Hold a bachelor's degree, or combine an associate degree or 60 credits with one year of qualifying full-time experience
With a high school diploma, bring two years of full-time customer service, help-desk, or public-information experience using databases
A qualifying education and experience combination may apply, including certain NYC government and college-credit substitutions
For Assignment Level III, bring two additional years of the specified full-time experience

Who this fits

You'll suit a New York City, onsite communications role centered on call triage, accurate data entry, and public-facing information gathering. This is an essential position, so emergency events may require 24-hour availability. Selected candidates must provide a DNA swab and have U.S. work authorization; visa sponsorship is not available.

From the employer

The Office of Chief Medical Examiner investigates cases of persons who die within New York City from criminal violence, by accident, by suicide, suddenly when in apparent health, when unattended by a physician, in a correctional facility or in any suspicious or unusual manner or where an application is made pursuant to law for a permit to cremate a body of a person.

The core values of CARES guide our work for communities and inform our behavior toward each other and all those we serve.
- Commitment: Dedicated to the mission at all times
- Accountability: Responsible to each other and the community
- Resilience: Adapt in the face of adversity
- Excellence: Achieve and maintain the highest quality
- Service: Innovate to meet evolving needs

Under the general direction of the Assistant Director of Communication Operations and specifically under the supervision of a Communications Supervisor, incumbent will receive and facilitate both the screening and assignment of reported deaths and the triage and deployment of all other incoming calls, as appropriate. Duties will include but are not limited to:

- Answer telephones and obtains vital information from law enforcement agencies, various medical facilities, funeral homes, hospital nursing homes, and the public.
- Accurately enters data into OCME's “Case Intake” computerized data-base system.
- Notifies Medicolegal Investigators of their assigned cases and all pertinent information necessary to investigate that case
- Provide all pertinent information necessary to the Medical Examiner Transport Team to recover assigned cases.
- Provide all pertinent information necessary to agency staff to support high profile and / or emergency operations.
- Other duties as assigned

SPECIAL NOTE:
Selected candidates will be required to provide a DNA sample by swabbing.
This position has been identified as essential. During emergency events, essential positions may require 24-hour availability.

WORK AUTHORIZATION:
Authorization to work in the United States is required for this position. Office of Chief Medical Examiner does not provide sponsorship for international employees for visa applications, extensions, or status changes, including STEM/OPT visas. Applicants are responsible for ensuring that they meet all qualifying requirements for this position at the time of application.

***Please note that only candidates selected for interviews will be contacted for this position. FINAL APPOINTMENTS ARE SUBJECT TO OFFICE OF MANAGEMENT & BUDGET APPROVAL.***

CUSTOMER INFORMATION REP - 60888

1. A baccalaureate degree from an accredited college or university; or

2 An associate degree or 60 semester credits from an accredited college or university and one year of satisfactory, full-time experience responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or

3. A four-year high school diploma or its educational equivalent and two years of satisfactory, full-time experience as described in "2" above; or

4. A satisfactory combination of education and experience. Satisfactory, full-time experience working for a New York City government agency responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity may be substituted on the basis of one year of NYC government work experience for two years of the experience described in "2" above. College credit may be substituted for the experience in a customer service, help desk or public information capacity on the basis of 60 semester credits for each year of the experience described in "2" above. However, all candidates must possess a four-year high school diploma or its educational equivalent.

5. To be eligible for assignment to Assignment Level III, candidates must have, in addition to meeting the Qualification Requirements for Assignment Level I, two more years of the satisfactory full-time experience described in "2" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.