Solutions Engineer (Service Provider)
Cisco Open · verified Oct 2, 2026 At a glance
Mid-level Solutions & Sales Engineering role at Cisco. Hanoi · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Translate SP Routing, Optical, Data Center and Cloud capabilities into solutions for service-provider needs
- Work with sales, partners and customers to uncover requirements and shape solutions from design through operation
- Lead demonstrations, solution design, technical responses and customer Test Labs or POCs during sales cycles
- Advise technical and business stakeholders on technology choices and connect Cisco solutions to business change
- Track industry needs and competitors while sharing current portfolio and networking knowledge internally
What you bring
- At least five years working directly in the Service Provider or Telco industry
- Hands-on strength across Service Provider Routing, Optical Networking, Data Center and Cloud technologies
- Customer-facing experience designing solutions and providing technical direction
- Clear spoken and written communication for explaining complex technology to varied audiences
Who this fits
This role suits a mid-level solutions engineer who can combine deep service-provider networking knowledge with customer-facing technical guidance. You'll work in a hybrid setup in Hanoi, Vietnam, partnering closely with sales, customers and technical decision-makers. Cisco certifications, pre-sales Telco experience, AI or security knowledge, public speaking, partner collaboration and Optical Transport experience strengthen your fit.
From the employer
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
Meet the Team
Join Cisco's Service Provider (SP) Solutions Engineering team, a group of innovators and trusted advisors dedicated to shaping the future of telecommunications. We partner with leading service providers, leveraging Cisco's cutting-edge portfolio to solve complex challenges and drive digital transformation. Our collaborative environment fosters growth, knowledge sharing, and impactful contributions to the industry.
Your Impact
As a Solution Engineer for the Service Provider segment, you will be at the forefront of Cisco's engagement with our most strategic customers. You will drive thought leadership, translating complex technical capabilities into tangible business outcomes. Your expertise will directly influence the adoption of Cisco solutions that enhance operational efficiency, optimize asset utilization, and secure the next generation of network infrastructure for service providers worldwide. This role offers the exciting opportunity to guide customers through their most critical technology decisions and contribute to powering an inclusive future.
Responsibilities
- Understand, present, and tailor Cisco’s comprehensive portfolio (SP Routing, Optical, Data Center & Cloud) to address the specific needs and business drivers of Service Provider customers.
- Build strong relationships with technical and business decision-makers, collaborating with sales teams, partners, and customers to identify requirements, design, implement, and operate solutions.
- Provide deep technical expertise throughout the sales cycle, including leading product demonstrations, solution design, addressing technical questions, and conducting customer Test Labs/POCs.
- Act as a trusted advisor, guiding customers through technology selection, demonstrating the impact of Cisco solutions on business transformation, and influencing strategic plans.
- Stay informed about industry drivers, business needs, and competitive landscapes (e.g., Juniper, Nokia, Arista) to effectively position Cisco's value and contribute to demand generation.
- Maintain up-to-date expertise in Cisco's SP portfolio, keep networking skills and certifications current, and contribute to internal knowledge sharing within SE virtual teams.
Minimum Qualifications
- 5-10 years of experience working directly within the Service Provider / Telco Industry.
- Demonstrated technical expertise in Service Provider Routing (SPR), Optical Networking, Data Center & Cloud technologies.
- Proven experience in a customer-facing technical role, providing solution design and technical guidance.
- Strong understanding of the business drivers and operational challenges specific to Service Providers.
- Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to diverse audiences.
Preferred Qualifications
- Cisco Certifications (e.g., CCIE, DevNet) or other relevant industry certifications.
- Experience as a pre-sales engineer in the Telco sector.
- Familiarity with AI and Security solutions within a Service Provider context.
- Experience as a public speaker at industry events (e.g., Cisco Live, Telecom Events, ITU – IETF, MPLF Forum, etc.).
- Prior experience collaborating with Cisco SP Partners or working with other telco vendor of similar technologies
- Optical Transport Experience
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
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