Sales Enablement and Retention Assistant - Cigna Healthcare
At a glance
Junior Revenue & Sales Operations role at Cigna Group. Dubai · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Reach assigned KYC and POA customers by phone or email to gather current documents on schedule
- Review submitted paperwork for acceptability and keep customer and document records current in the CRM
- Identify possible cancellations and alert the appropriate Account Manager
- Revisit earlier prospects by phone or email, refresh their CRM status, and send interested leads to sales for follow-up
What you bring
- You communicate comfortably with customers and internal colleagues while staying organized and attentive to detail
- You can review submitted documents and maintain accurate customer records
Who this fits
This junior role suits someone comfortable with customer outreach, document review and CRM administration. The position is based in Dubai, United Arab Emirates.
From the employer
OVERVIEW
The Sales Enablement & Retention Assistant role is a critical part of the sales operations team, providing
essential administrative and customer engagement support to drive retention and conversion. This role
ensures the smooth handling of documentation, lead follow-ups, and CRM updates, enabling the sales
team to focus on high-value activities and customer interactions.
YOUR ROLE
This position is responsible for supporting the sales and retention functions through proactive outreach,
document collection, CRM management, and administrative coordination. The ideal candidate will be detail-
oriented, organized, and comfortable communicating with customers and internal stakeholders. They will
play a key role in maintaining data accuracy, improving lead conversion, and supporting the overall
efficiency of the sales process.
Key accountabilities:
POA/KYC Collection
• Proactively call and email assigned KYC and POA cases to obtain up-to-date documentation
within specified timeframes.
• Validate and assess the acceptability of submitted documents.
• Identify potential cancellation risks and escalate to the appropriate Account Manager.
• Accurately update customer and document information in the CRM system.
Contacting Old Opportunities
• Reconnect with previous leads via email or call to assess renewed interest.
• Update lead status and details in the CRM system.
• Flag re-engaged leads for follow-up by the sales team.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.
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