Players Club Supervisor Marketing Choctaw Landing
Mid-level General Marketing role at Choctaw Nation of Oklahoma. Hochatown · full-time.
Growth Roles summary, based on the employer's posting.
What you'll do
- You'll guide Players Club representatives, give feedback, and set expectations for service quality
- You'll schedule staff around business needs, supervise their work, train them, and manage performance
- You'll handle guest, employee, and manager concerns while resolving issues within policy
- You'll keep procedures, reports, records, and supplies accurate, including MICS/TICS and Title 31
- You'll support events and promotions while building marketing skills through training and workshops
What you bring
- Bring at least one year of marketing or advertising experience
- Use standard computer applications and write clearly for the intended audience
- Understand customer and personal service processes
- Make sound decisions with limited information and consider their potential effects
Who this fits
This suits someone comfortable leading a guest-facing team and making practical decisions when information is incomplete. You'll work full time onsite in Hochatown and report to the Marketing Manager. The schedule covers Sunday, Wednesday, and Thursday evenings plus Friday and Saturday overnight shifts, with Monday and Tuesday off.
From the employer
Pay Rate: $19.00 Hourly Rate | Full Time | Shift Details: 3:30PM-12:00AM Sunday, Wednesday, Thursday, 5:30PM-2:00AM Friday & Saturday (OFF Monday & Tuesday)
Weekly Earned Wage Access is an option for this position
Job Purpose or Objective(s): Supports the Players Club representatives, schedules associates based on business demand, provides assistance, and sets the standard for performance and customer service to all internal and external guests. You will report to the Marketing Manager.
Primary Tasks:
1. You will provide direction and feedback to representatives.
2. Respond to guest, employee, and management concerns and resolve issues within company policies.
3. You will oversee the work of your team to ensure standards are met, train team members, and conduct performance management with staff.
4. Maintain knowledge of company, departmental procedures including MICS/TICS, and Title 31 to communicate accurate information to guests and other team members/departments.
5. You will complete required reports.
6. Maintain records to document/verify department activities.
7. You will monitor inventory control of general office/rewards club supplies.
8. Help implement events and promotions.
9. You will attend training and workshops to develop marketing skills.
10. Perform other duties as assigned.
Requirements:
· General computer application proficiency
· Knowledge of principles and processes for providing customer and personal services
· Makes well-informed decisions, even when data are limited or solutions produce unpleasant consequences perceive the impact and possible effects of decisions.
· Ability to writes in a clear and organized manner for the intended audience.
· One (1) year prior experience in Marketing/Advertising
1. You will provide direction and feedback to representatives.
2. Respond to guest, employee, and management concerns and resolve issues within company policies.
3. You will oversee the work of your team to ensure standards are met, train team members, and conduct performance management with staff.
4. Maintain knowledge of company, departmental procedures including MICS/TICS, and Title 31 to communicate accurate information to guests and other team members/departments.
5. You will complete required reports.
6. Maintain records to document/verify department activities.
7. You will monitor inventory control of general office/rewards club supplies.
8. Help implement events and promotions.
9. You will attend training and workshops to develop marketing skills.
10. Perform other duties as assigned.
· General computer application proficiency
· Knowledge of principles and processes for providing customer and personal services
· Makes well-informed decisions, even when data are limited or solutions produce unpleasant consequences perceive the impact and possible effects of decisions.
· Ability to writes in a clear and organized manner for the intended audience.
· One (1) year prior experience in Marketing/Advertising
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