Communication Specialist-Full Time-Days
At a glance
Mid-level Communications role at Cfv. CFV · full-time.
Pay not stated Communications salary
growthroles summary, based on the employer's posting.
What you'll do
- Coordinate bed assignments, transfers and discharges by tracking availability and incoming placement requests
- Take physician orders for new admissions and transfers, then keep a record of patients awaiting transfer
- Help patients, families, clinicians and staff resolve questions about transfers, beds and patient flow
- Use available technology and work with nursing leaders, care coordination and units to move patients through the system
What you bring
- A high school diploma or equivalent is required
- You have computer experience and can communicate clearly in English
- You can set priorities under stress, solve problems flexibly and work constructively with different people
Who this fits
This day-shift role suits someone who can stay composed while coordinating patient movement and communicating with patients, families and clinical teams. The work involves extended periods of standing, sitting or walking. Hospital or business-office experience focused on patient logistics, an EMS credential and EPIC experience are preferred.
From the employer
Facility
Cape Fear Valley Medical CenterLocation
Fayetteville, North CarolinaDepartment
Command CenterJob Family
ClericalWork Shift
Days (United States of America)Summary
Facilitates patient flow into, through and out of the Cape Fear Valley Health system.Major Job Functions
The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:
Demonstrates standards of performance (ownership, teamwork, communication, compassion) that supports principles of service excellence
Communicates with internal and external stakeholders using problem-solving skills to facilitate patient placement and transfers into and out of Cape Fear Valley Health System
Receives physician orders on new admissions/transfers
Monitors bed availability and coordinates bed placement, transfers, and discharges
Maintains a list of patients awaiting transfer into Cape Fear Valley Health System
Serves as a liaison for patients, families, physicians, and staff related to patient transfers, bed availability and patient flow issues
Facilitates effective utilization of technology available for expediting patient flow through the health system
Collaborates with Nursing Leadership, Care Coordination, and individual Units to facilitate patient throughput
Other duties as assigned
Minimum Qualifications
The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:
Education and Formal Training:
High school diploma or equivalent required
EMS credential preferred
Work Experience:
Computer experience required
Hospital and/or business office experience with specific focus in patient logistics preferred
EPIC experience preferred
Knowledge, Skills, and Abilities Required:
Ability to communicate needs and concerns in a constructive and positive manner.
Ability to prioritize work and maintain control in stressful situations
Exhibits creativity and flexibility in problem solving
Ability to collaborate with a variety of individuals and disciplines
Ability to communicate and resolve patient concerns
Physical Requirements:
Visual and auditory acuity required
Able to articulate clearly and succinctly
Work requires long periods of standing, sitting, or walking
Must have command of the English language
Visual and auditory acuity
Required Licenses and Certifications
Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity
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