Account Manager

Celito Communications celito.net Open · verified Sep 25, 2026

Raleigh Full-time Manager Account Management

At a glance

Mid-level Account Management role at Celito Communications. Raleigh · full-time.

Pay not stated

RoleAccount Management

SeniorityManager

LocationRaleigh

EmploymentFull-time

PostedAug 31, 2026 · 3w ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Grow assigned accounts by finding whitespace and closing expansion deals across connectivity, VoIP, managed IT, and data center services
Map stakeholders, contracts, technology footprints, and opportunities to build your own expansion pipeline
Lead discovery, proposals, negotiations, and signatures while using Sales Architecture for technical validation
Run structured QBRs covering service performance, roadmaps, and business priorities, then document next steps
Protect retention by leading renewals and coordinating internal teams to resolve client issues

What you bring

At least five years in B2B account management or full-cycle sales, with measurable success expanding existing accounts
Strong account-planning ability across whitespace analysis, consultative selling, negotiation, renewals, and CRM forecasting
Residence in the Raleigh area, with availability for office work and regular client visits across the Triangle

Who this fits

You’ll suit a senior account manager who actively creates expansion opportunities, sells to executives, and owns both growth and retention. This is an in-office Raleigh role with regular client time across the Triangle. Experience in telecommunications, SaaS, fiber, or managed IT services, plus MEDDPICC, Gap Selling, or a similar approach, would strengthen your fit.

From the employer

Account Manager, Client Growth & Retention

Department: Sales
Reports to: VP of Sales
Location: Raleigh, NC (in-office, with regular client visits)
Compensation: Competitive base salary plus commission; OTE discussed during the interview process

The Role

We’re looking for a senior Account Manager who wants to own a book of business and grow it. This is not a passive relationship role where you wait for the phone to ring. We want someone with the instincts of a new business seller, pointed squarely at an existing client base. Your book will be built from accounts handed off by our Account Executives, along with an assigned portfolio of established Celito clients. About 70% of your time goes to proactive expansion: uncovering whitespace, building proposals, and closing upsell and cross-sell opportunities across connectivity, VoIP and telephony, managed IT, and data center services. The remaining 30% goes to protecting what we’ve built: renewals, relationship health, and net retention across your entire book. You close your own expansion deals, start to finish.

Key Responsibilities

Grow the Book (70%)

Map every account: stakeholders, contract terms, technology footprint, and whitespace. Build your own expansion pipeline. Waiting for a client to raise their hand is not a strategy.
Run the full expansion cycle: discovery, proposal, negotiation, and signature. You’ll partner with our Sales Architecture team for technical validation, but the deal is yours to close.
Build relationships ahead of the opportunity. Get to know the decision makers across each account including CEOs, CTOs, CFOs, and IT Directors—so you have real rapport before you need it.

Protect the Base (30%)

Lead structured Quarterly Business Reviews. The QBR is central to how Celito manages accounts. You’ll prepare and lead a disciplined review for every key account, covering service performance, roadmap, and business priorities, and turn each one into a documented plan with clear next steps.
Own net retention. You’re accountable for the net revenue retention of your entire book. That means getting ahead of every renewal: contract timelines, satisfaction, and competitive threats. You lead the renewal negotiation through to signature.
Be the client’s advocate internally. Coordinate with Operations, Provisioning, and Support when issues arise. You don’t run the tickets, but you own the outcome.

How We Measure Success

Net revenue retention across your book.
Expansion bookings you personally closed.
Gross retention and on-time renewal rates.
QBR coverage and cadence across key accounts.

The Ideal Candidate

You find the opportunity. You’d rather uncover a need a client didn’t know they had than sit back and wait for an RFP.
You’re motivated by growth. Relationship health matters to you because trusted advisors earn the right to sell more, not the other way around.
You’re comfortable at the executive level. Whether you’re leading a boardroom QBR or walking in a client server room, you carry yourself with confidence.

Required Qualifications

5+ years of B2B account management or full-cycle sales experience, with a track record of growing existing accounts through expansion quota, net revenue retention ownership, or a comparable measure.
Strong account-planning skills, including whitespace analysis, consultative selling, negotiation, renewal management, and CRM forecasting.
Based in the Raleigh area. This role works from our Raleigh office and involves regular time on-site with clients across the Triangle.

Preferred Qualifications

Background in telecommunications, SaaS, fiber, or managed IT services.
Familiarity with MEDDPICC, Gap Selling, or comparable methodology.

Why This Role?

A real book from day one. You inherit actual revenue with clear whitespace to grow across our full portfolio.
You keep the close. You run and close your own expansion deals, and you’re compensated accordingly.
Sales support that lets you sell. Our Sales Architecture team handles the deep technical work so you can stay focused on the relationship and the outcome.