Technical Solution Engineer (SSEA)
At a glance
Mid-level Solutions & Sales Engineering role at CDNetworks. KL, Kuala Lumpur, Malaysia · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Take the lead on customer reports of difficult website and network problems, providing technical help around the clock
- Bring the right internal teams together to diagnose issues and coordinate fixes
- Track each support case through to an accurate, timely resolution
- Assess customer needs and recommend service upgrades or extra features
- Document lessons from customer issues in a shared knowledge base
What you bring
- You must be Malaysian and able to communicate in both English and Mandarin
- You can work a rotating shift schedule
- You hold a diploma or degree in computer science, computer engineering, information technology, internet security, or a related field
- You bring strong analytical and problem-solving ability, plus organization, attention to detail, and multitasking skills
Who this fits
This mid-level role suits someone who can troubleshoot customer-facing web and networking issues and coordinate their resolution. You must be Malaysian, speak English and Mandarin, and work rotating shifts. Hybrid work is offered.
From the employer
About the job
To be the focal point in providing high-quality 24/7 technical support to customers of CDN service, which is a large, distributed SaaS cloud offering in over 300 locations around the world.
Job Responsibilities
Be the first point of contact for our customers with troubleshooting complex web and networking issues 24/7.
Work closely with cross-functional teams to coordinate problem resolution.
Manage the status of resolution for all support cases, ensuring issues are resolved accuratelyand in a timely manner.
Evaluate customer needs to suggest upgrades or additional features.
Record and maintain knowledge collected from each issue in a central location.
Other duties as required.
Job Requirements
Malaysians only.
Required language(s): English and Mandarin
Must be able to work in rotating shifts.
Diploma or University degree in Computer Science, Computer Engineering, Information Technology, Internet Security, or related discipline.
Domain experiences desired: Linux/UNIX, Internet Technologies (TCP/IP, DNS, HTTP/HTTPS, HTTP).
Header, SSL/TLS), Cloud/Internet Security, Media Delivery Solutions and Hosting Infrastructure.
Experience in a customer-facing role within a Cloud, Broadcast/Digital Media Delivery Industry, or Internet services industry will be advantageous, ideally with direct exposure to troubleshooting technical issues.
High degree of analytical and problem-solving skills.
High degree of organization, attention to detail and an ability to multi-task.
Additional Information:
Hybrid mode
Shift allowance
Overtime claims
On The Spot Award
Long Service Award
Leave encashment option
Birthday gift vouchers
Medical Insurance
Wellness reimbursement
Conveniently located within public transport
As a global-leading Content Delivery Network and Edge Service provider with over 20 years of experiences, CDNetworks delivers fully integrated cloud and edge computing solutions with unparalleled speed, ultra-low latency, rigorous security, and reliability.
From Fortune 500 companies to SMBs, our customers benefit from our diverse products and services including web performance, media delivery, enterprise applications, cloud security, and colocation services on a daily basis.
Founded in 2000, CDNetworks expanded over the years in a steady and solid manner to meet the needs of customers around the world. We have 14 global offices and 10 R&D centres across continents, all unified with one simple goal – provide the fastest and most secure digital experiences for internet users around the world.
People being the most valuable assets of our company, we put great emphasis on each team member’s professional and personal growth.
We are looking for passionate individuals who are deeply committed to learning and growing with us in the long term and who are aggressively result-oriented in achieving both professional and personal development objectives.
Join CDNetworks to help improve the performance and security of our internet together!
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