Client Success Manager

Cccis Open · verified Sep 11, 2026

Remote US Full-time Manager Customer Success

Mid-level Customer Success role at Cccis. Remote, United States of America · full-time · $78,556–$120,000 base.

SalaryStated by Cccis

$78,556 – $120,000

Base salary for this role, in USD per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You'll master a defined product set and explain the value it creates
You'll find usage gaps, then increase feature adoption and product use
You'll demonstrate client ROI with repeatable methods
You'll help clients optimize configurations and broaden product use cases
You'll work with Strategic CSMs and CCC teams toward account goals

What you bring

Bring at least five years in B2B SaaS, preferably in client success, product, implementation, or a related role
Learn complicated solutions quickly and build strong product knowledge
Use data to spot patterns, investigate problems, and prompt action
Explain technical capabilities in terms of customer value and results
Think commercially and own customer value and growth

Who this fits

You’ll suit a curious, analytical, commercially minded person who can form a view, test it, and adapt without waiting for detailed direction. This is a remote role for someone based in the United States. You’ll complete a video interview, and generative AI or automated assistance is not allowed unless the interview team explicitly permits it for a specific exercise.

From the employer

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

The Role

At CCC, Client Success is a commercial growth function. Twenty-seven of the top 30 insurance carriers run on CCC. Our Client Success team is responsible for helping customers realize value from their investment, drive adoption, and achieve meaningful business outcomes.

We are actively hiring for multiple Product Client Success Manager roles across our organization. Opportunities exist across a range of levels. Regardless of role or level, successful candidates are curious, analytical, commercially minded, and passionate about helping customers maximize value from CCC solutions. Specific responsibilities and account assignments will vary based on the role, level, and business need.

Salary range is:
$78,556 - $120,000.00
This position is bonus and/or commission eligible.

Key Responsibilities:

Build deep expertise in a defined set of products and how they deliver value
Drive feature-level adoption and utilization by identifying and closing usage gaps
Prove ROI to clients through repeatable plays
Support configuration/optimization and use-case expansion within product area
Partner with Strategic CSMs and across CCC to execute against account goals/targets
Standardize playbooks, enablement, and product performance tracking

How Success Is Measured

Time to Value: Time from contract to first meaningful usage
Adoption: % increase in utilization by product by client
Renewal & Expansion: Net revenue retention within existing accounts

Requirements:

Qualifications may vary depending on the position and level. Ideal candidates will bring:

5+ years in B2B SaaS, ideally in Client Success, Product Specialist, Implementation, or similar roles
Ability to quickly develop deep expertise in complex solutions
Comfortable using data to identify patterns, diagnose issues, and drive action
Ability to translate technical capabilities into clear customer value and outcomes
Intellectually curious, asking good questions and getting to the heart of problems quickly
Comfortable in ambiguity, forming a point of view, testing it, adjusting, and moving forward without waiting for direction
Commercial mindset, accountable for customer value and growth

Interview Policy & Privacy Notice:

A video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available HERE.

About CCC's Commitment to Employees:

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.

CCC offers competitive compensation and benefits to support you and your families, including:

401K Match
Paid time off
Annual Incentive Plan Performance Bonus
Comprehensive health insurance
Adoption Assistance
Tuition Reimbursement
Wellness Programs
Stock Purchase Plan options
Employee Resource Groups

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here

If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.