Market & Sales Operations Representative
At a glance
Mid-level Revenue & Sales Operations role at Cat (CaterpillarCareers). Nishi-ku Yokohama-shi · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Build dealer capabilities around customer pain points, industry needs, marketing, and sales execution
- Work with the distribution director, internal teams, and dealers on strategic growth efforts
- Coach dealers on planning, value selling, and disciplined sales funnel management across people, process, and systems
- Advance customer experience through training, technology-enabled solutions, market coverage, and satisfaction improvements
- Find process and best-practice changes that improve dealer effectiveness and profitable sales growth
What you bring
- Business-level English and Japanese communication skills are required
- You can manage projects, solve problems, analyze data, and turn findings into action
- You build trusted relationships and communicate effectively across varied work settings
- Sales, marketing, product support, market development, or eCommerce experience would support your application
Who this fits
This role suits someone comfortable working directly with dealers and industry partners while operating independently and collaboratively. You will work onsite in Yokohama five days a week. Visa sponsorship is unavailable for this position.
From the employer
Career Area:
SalesJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
We are seeking a Market & Sales Operations Representative (MSOR) to join
our team in Yokohama, Japan.
In this dealer-facing role, you will work closely with Caterpillar dealers and industry partners to build capabilities, drive business improvements, and execute growth strategies aligned with Caterpillar's Enterprise Strategy. You will play a key role in helping dealers strengthen their sales and marketing capabilities while delivering an exceptional customer experience.
Key responsibilities will include:
- Lead and deliver differentiated dealer capabilities (fundamental and industry-specific) to deliver superior customer experience by addressing customer pain points.
- Develop industry, marketing, and sales knowledge, as well as a strong understanding of the Caterpillar dealer network.
- Drive strategic growth initiatives in partnership with the Director of Distribution, internal stakeholders, and dealers.
- Advise dealers on strategy development, disciplined sales funnel management (people, process, and systems), value selling, and business planning.
- Champion customer experience initiatives and advise dealers on improving market coverage and customer satisfaction through training, technology-enabled solutions, and best practices.
- Identify opportunities to improve dealer effectiveness through process improvements and best practices.
- Drive programs that enable dealers to achieve profitable sales growth and capture lost opportunities.
Desired Skills and Experience:
- Business-level proficiency in English and Japanese is required
- Customer Focus and Stakeholder Relationship Management
- Problem Solving and Project Management
- Value Selling
- Analytical skills to interpret and understand data to drive actions
- Ability to work independently, collaboratively and communicate with others in a variety of work environments to build trust
- Experience in sales, marketing, product support, market development, or eCommerce would be beneficial, as would related or transferable skills.
This position requires working onsite five days a week.
Visa Sponsorship is not available for this position.
Posting Dates:
September 24, 2026 - October 7, 2026Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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