QC Servicing Communications Analyst

Carrington Open · verified Sep 16, 2026

Remote US Full-time Mid-level Communications

Mid-level Communications role at Carrington. Remote, United States · full-time.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Review customer interactions by phone, computer, or email for quality and regulatory compliance
Spot performance patterns and improvement areas, then share findings with servicing management
Help create call-review standards and formats, and align scoring during team meetings
Prepare trend reports, handle special projects, and support exception or dispute reviews
Complete call evaluations accurately while maintaining a 98% scoring accuracy ratio

What you bring

A high school diploma or equivalent work experience
At least two years in loan-servicing monitoring, call-center work, or quality assurance
Working knowledge of loan servicing, including customer service, collections, home retention, or debt recovery
Bilingual ability is a plus

Who this fits

This remote United States role suits someone with loan-servicing or quality-assurance experience who can evaluate customer communications and report clear findings. You’ll need dependable attendance and the ability to follow company procedures and applicable laws.

From the employer

Come join our amazing team and work remote from home!

The Quality Control Communications Analyst will monitor live and/or recorded communications with customers, via telephone, computer and/or email and measures compliance with established quality and regulatory guidelines. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The pay for this position is $24.00 - $26.00 an hour.

What you’ll do:

• Monitor live or recorded calls with customers and measures compliance with established quality and regulatory guidelines.
• Identify opportunities for improvement and performance trends, and report findings to CMS’ servicing management.
• Assist with the design of call monitoring guidelines and formats.
• Participate in departmental meetings to calibrate scoring methods.
• Complete reports and special projects regarding monitoring trends.
• Responsible for ensuring completion of call reviews and maintaining a 98% call score accuracy ratio.
• Assist in the exception and dispute review process.
• Maintain consistent attendance to ensure fulfillment of essential duties and responsibilities.
• Perform other duties as assigned.

What you’ll need:

• High School Diploma or equivalent work experience required
• Two (2) or more years of loan servicing call monitoring, call center or quality assurance experience required.
• Working knowledge of loan servicing (customer service, collections, home retention, debt recovery, etc.)
• Bilingual is a plus

Our Company:

Carrington Mortgage Holdings is a holding company whose primary businesses include asset management, mortgages, real estate transactions and real estate logistics. Collectively, the businesses are vertically and horizontally integrated, and provide a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States. Guided by a leadership team with a wealth of industry experience and guided by a consistent philosophy, Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonhc.com.

What We Offer:

Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
Customized training programs to help you advance your career.
Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
Educational Reimbursement.
Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

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