Senior Technical Account Manager (chocolate confectionery)
At a glance
Senior Account Management role at Cargill. Wroclaw.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Serve as the main technical contact, advising chocolate confectionery customers before and after sales
- Work with sales to deepen customer relationships and turn technical opportunities into projects
- Investigate product properties and operating systems to support complex product development work
- Analyze project data and supplier testing, then recommend applications and new technologies
- Prepare customer presentations, support demonstrations, and maintain application records in company systems
What you bring
- Technical customer-facing experience lasting at least two years
- Working fluency in Polish and English, including familiarity with the local market
- Relevant expertise in chocolate confectionery, especially pralines
- A related bachelor's degree or equivalent experience, with food chemistry study preferred
Who this fits
You’ll suit a senior technical account role combining customer ownership, chocolate application expertise, research, and sales collaboration. The position is based in Wroclaw, supports remote work, and requires business travel for roughly one-fifth of your working time. Daily work takes place in English, and Polish fluency is required.
From the employer
Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well.
This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.
Job Purpose and Impact
The Senior Technical Account Manager will provide technical advice and support to customers during and after product sales. You will collaborate with a sales team to develop customer relationships and trust through technical knowledge and expertise. In this role, you will be the lead contact for customers, and you will stay ahead of technology and business practices through workshops, research and professional meetings.
This position involves frequent business travel (approximately 20% of working time) and offers the flexibility to work remotely. We also provide a company car.
Key Accountabilities
- Develop strong technical relationship for current key customers & prospects, while providing (onsite) technical support for current customers and prospects. Aligned with Cargill strategic and category targets.
- Build on the customer relationship to create & win projects, aligned with Cargill R&D and category strategy.
- Perform complex research for product development to understand product properties and systems operations.
- Compile and analyze data for project update, working with external suppliers to test new products and technologies to make recommendations on applications.
- Organize project data and conclusions for internal and customer presentations, assist with product demonstrations and service as subject matter guide during meetings with prospective customers.
- Stay ahead of product insight and research to improve value of offerings.
- Keep application and value collection up to date in the systems.
- Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.
- Cargill strategic and category targets.
- Other duties as assigned.
Qualifications
Minimum Qualifications
- Bachelor’s degree preferred in a related field (e.g., process engineering, chemistry, core-located technology) and/or equivalent experience.
- Relevant expertise in chocolate confectionery, particularly pralines.
- Min 2 years of customer facing experience in a technical role.
- Fluent Polish language skills and knowledge of the local market.
- Fluent English – daily work in an international environment.
- Readiness for business trips: 20% work time.
Preferred Qualifications
- Master's degree in food chemistry and/or equivalent experience.
- In depth practical work experience in the chocolate confectionery and/or bakery industry.
- In depth ingredient expertise on chocolate, cocoa and/or Oils & fats.
- Detailed knowledge in chocolate - cocoa production and/or oils & fats.
- Additional Eastern European language knowledge is a plus.
Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
We welcome applications from people with disabilities and are committed to providing an inclusive, accessible recruitment process and workplace. We encourage candidates to let us know if they require any accommodations during the recruitment or interview process so we can support them appropriately.
Interested? Then make sure to send us your CV and cover letter in English today:
Follow us on LinkedIn: https://www.linkedin.com/company/cargill
Cargill is committed to being an inclusive employer. Click here to find out more https://careers.cargill.com/diversity/
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