Senior Manager, Communications Project Management
At a glance
Senior Communications role at Capital One. London · full-time · no salary stated · we estimate £36,136–£75,000.
Capital One has not published a salary for this role. The figure below is our estimate, not theirs.
Growth Roles summary, based on the employer's posting.
What you'll do
- Shape internal communications that clarify priorities, connect associates and support executive leadership
- Run associate meetings, speaking engagements, team events and organisational change communications
- Build the Network-wide editorial calendar by surfacing stories from the client group
- Use live metrics and other indicators to improve communications programming and strategy
- Work with HR, Chiefs of Staff and enterprise communications partners on delivery and outcomes
What you bring
- Strong writing, speaking and presentation ability for varied audiences
- Evidence of using data to build and deliver communications strategies, programmes and events
- Experience advising senior executives and turning complex material into clear, engaging messages
- A record of managing competing, high-priority projects on schedule and within budget
- Strength in communication cascades, negotiation, influence and stakeholder relationships
Who this fits
This role suits an experienced communications leader who can advise senior executives while managing detailed programmes and events. You’ll work from the Farnborough office two days each week, with three days remote, in a permanent hybrid position. The work is collaborative and suits someone comfortable partnering with HR, Chiefs of Staff and enterprise communications teams.
From the employer
Job Title: Senior Manager, Communications Project Management
Location: Farnborough, London - Hybrid
Working Pattern: 2 days in-office and 3 days remote.
We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK.
About the role:
The Global Payment Network Chief of Staff team is seeking an experienced communications leader to provide strategic consultative executive communications support. As a key advisor to senior leaders, this executive communications leader will shape and execute the communications strategy to drive the vision and strategy for executives within the organization, while supporting the unique team culture we are building in the Network.
What you’ll do:
Serve as a strategic partner to plan and prepare effective, thoughtful and engaging internal communications that educate, inform, connect and inspire team members.
Lead all facets of communications including all-associate meetings, speaking engagements, team events, and organizational change management
Elevate stories from within client group to fuel our Network-wide editorial calendar
Create and execute communications programming that supports all Network associates
Evaluate performance for communications based on real-time metrics and other key performance indicators to recommend strategy and refine as needed
Partner with HR, Chiefs of Staff, Global Enterprise Communications, and other partners to deliver on tactics and strategic outcomes
A typical day in the life of this role could look like:
Participate in a senior leadership team meeting to stay informed of strategic priorities and have a voice at the table influencing conversations and thinking
Consult with an executive on talking points for their upcoming speaking engagement and create the supporting slides and materials
Work with top of house Chief of Staff team to executive communication and engagement program that supports our associates and teams
Strategize with HR partners on ways to leverage communications to address feedback from the latest associate survey
Draft a leader communication to inspire the team, recognize recent big wins and keep team members informed of how we’re delivering against our priorities
Meet with the Chief of Staff to understand the deeper business context that should be communicated to the broader associate population
What we’re looking for:
Exceptional written, verbal, and presentation skills across diverse audiences.
Proven experience leveraging data to design and execute communication strategies, programs, and events.
Ability to provide strategic thought leadership to senior executives while translating complex information into clear, engaging messaging.
Innovative mindset focused on driving efficiencies across strategies, workflows, and operating models.
Proficiency in designing and deploying communication cascades across complex, matrixed organizations.
Strong negotiation, influence, and stakeholder management capabilities.
Exceptional project management skills, with a track record of delivering competing, high-priority projects on time and within budget.
Customer-centric approach with a history of building strong, collaborative workplace relationships.
Where and how you'll work
This is a permanent position based in our Farnborough office. We embrace a hybrid approach to work. You'll spend two days a week in the office.
What’s in it for you
We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.
In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:
Wealth & Future: Competitive pension and performance-based bonus schemes
Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.
Health: Access premium care through our private medical insurance.
Family Support: We champion your milestones with enhanced parental leave.
A full list of our benefits is available here.
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible.
We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.
Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.
Capital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Not this one either?
Claude or ChatGPT reads the other 90,175 for you.
Get better matches →
