Lead Business Writer, Communications
Remote US Full-time Senior Communications
Senior Communications role at Calix. Remote, United States of America · full-time.
Role brief
Growth Roles summary, based on the employer's posting.
What you'll do
- Find customer, product, and business stories with relevance outside Calix
- Build clear story theses from interviews, data, presentations, and stakeholder input
- Interview customers, executives, partners, and subject experts while validating claims
- Write customer success, product launch, and corporate press releases
- Guide stories through executive, legal, and stakeholder review, then align with the PR agency
What you bring
- Show exceptional editorial judgment and uncover stories within complex information
- Connect technology, product strategy, customer outcomes, and business value
- Bring strong interviewing, fact-checking, and source-validation skills
- Write about B2B technology, SaaS, cloud, AI, telecommunications, or enterprise software
- Use AI and agentic AI tools responsibly while preserving judgment and verifying facts
Who this fits
You’ll thrive if you value ownership, careful reporting, rigorous revision, and work that receives external scrutiny. This role is remote from anywhere in the United States. You’ll work directly with executives and complete a writing exercise during the interview process.
From the employer
Calix is looking for a Lead Business Writer, Communications (Remote – USA) who can identify, shape, and write compelling stories for one of our most visible external communications channels: press releases. Calix press releases play a pivotal role in shaping how customers, analysts, investors, media, and the broader market understand our company and the success of our customers, partners, and brand. This means you'll join a small, high-performing communications team with an outsized impact on Calix's external narrative. We care deeply about craft, credibility, and quality. We believe great stories are built through thoughtful reporting, rigorous editing, and relentless revision. This is a role for someone who wants meaningful ownership, visibility, and influence—and who takes pride in producing work that stands up to scrutiny.
We're looking for someone with exceptional editorial judgment; someone who can find stories where others see only information and connect them to meaningful business outcomes. You'll absorb customer interviews, executive perspectives, product strategy, technical information, market context, and sometimes competing stakeholder viewpoints, then determine what matters, why it matters, and how to tell it. You'll own stories end-to-end, from sourcing and interviewing to drafting, executive review, publication, and coordination with our PR agency. Calix embraces the secure use of AI and agentic AI tools as part of the editorial process. We expect this role to have practical experience using approved AI tools securely and responsibly to accelerate research, story development, drafting, and revision. Candidates must demonstrate strong judgment around fact verification, confidentiality, and the appropriate use of AI in professional communications. That said, we are hiring primarily for human judgment, business acumen, reporting instincts, and writing ability.
We're looking for someone with exceptional editorial judgment; someone who can find stories where others see only information and connect them to meaningful business outcomes. You'll absorb customer interviews, executive perspectives, product strategy, technical information, market context, and sometimes competing stakeholder viewpoints, then determine what matters, why it matters, and how to tell it. You'll own stories end-to-end, from sourcing and interviewing to drafting, executive review, publication, and coordination with our PR agency. Calix embraces the secure use of AI and agentic AI tools as part of the editorial process. We expect this role to have practical experience using approved AI tools securely and responsibly to accelerate research, story development, drafting, and revision. Candidates must demonstrate strong judgment around fact verification, confidentiality, and the appropriate use of AI in professional communications. That said, we are hiring primarily for human judgment, business acumen, reporting instincts, and writing ability.
What You'll Do:
- Identify customer, product, and business stories with external relevance
- Determine which stories deserve attention and develop compelling narrative angles
- Synthesize interviews, presentations, transcripts, data, and stakeholder feedback to develop a strong story thesis
- Conduct interviews with customers, executives, partners, and subject matter experts
- Verify facts, figures, claims, and supporting evidence
- Write customer success, product launch, and corporate press releases with clear, compelling narrative arcs
- Manage stories through executive, legal, and stakeholder review while preserving narrative integrity
- Adapt quickly to changing priorities and fast-moving opportunities without compromising quality or accuracy
- Stay current on broadband, cloud, AI, and competitive industry trends to bring context, perspective, and relevance to every story
- Bring an editor's perspective to every story, raising the quality, clarity, and strategic relevance of Calix communications
- Serve as a key editorial partner to Calix's public relations agency, ensuring stories, messaging, and media engagement activities align to business objectives and communication priorities
What You Bring:
- Exceptional editorial judgment and storytelling ability
- Proven experience finding stories where others see complexity, ambiguity, or raw information
- Strong business acumen and the ability to connect technology, product strategy, customer outcomes, and business value
- Strong reporting instincts, including interviewing, fact verification, and source validation
- Experience writing about B2B technology, SaaS, cloud, AI, telecommunications, enterprise software, or related industries
- Ability to quickly understand complex technology portfolios, products, business models, and industry dynamics, and translate them into compelling business narratives
- Experience using AI and agentic AI tools to support research and content development while maintaining responsibility for editorial judgment and fact verification
- Confidence working directly with executives and senior leaders
- Relentless commitment to revision, accuracy, and quality
- Exceptional writing and editing skills (a writing exercise is required as part of the interview process)
Location:
- This is a remote-based position located anywhere in the US
The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience.
158,700 - 238,100 USD Annual138,000 - 207,000 USD Annual124,200 - 186,300 USD AnnualAs a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.
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