Coordinator, Growth Operations
Mid-level Growth Marketing role at BrainStation. Toronto · CA$50,000–CA$55,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Own every inbound customer inquiry arriving through multiple channels and platforms
- Route requests to the right teams so the experience stays smooth and high quality
- Resolve unusual situations promptly as they come up
- Team up with the wider growth group to hit and beat shared targets
- Write playbooks and share feedback so processes keep improving
What you bring
- A completed bachelor's degree
- One to two years in customer success or something adjacent
- Comfort picking up and using unfamiliar software quickly
- A knack for balancing several projects while working on your own
Who this fits
This suits someone early in their career who genuinely enjoys creating great customer experiences and stays coachable. You'll do well if you like solving unexpected problems and can juggle work independently. The role is based in Toronto with work-from-home flexibility and flexible hours. Bonus points if you've attended a BrainStation campus or online session.
From the employer
About the Role
As the Coordinator, Growth Operations, you will play a key role in delivering an unparalleled experience to every customer who interacts with the BrainStation brand. You will be responsible for all inbound inquiries across various channels and platforms. Living at the intersection of technology, education, and growth, you are an individual who is fascinated with all things digital, thrilled to create incredible customer experiences, and eager to contribute to BrainStation’s overall success.
Responsibilities
- Maintain the responsibility & accountability for all inbound customer interactions via a number of platforms
- Triage requests to the appropriate teams to ensure a seamless, high-quality experience
- Address and solution any unique scenarios as they arise and ensure they are completed in a timely manner
- Work closely with our broader growth team to ensure we are meeting our objectives and exceeding expectations
- Provide feedback to all stakeholders on a regular basis to ensure the improvement and enhancement of processes
- Document and build playbooks to support team growth and development
Requirements
- Bachelor’s degree
- 1-2 years of work experience in customer success, or a related industry
- A willingness to learn and a coachable attitude
- Ability to thrive in a dynamic, collaborative team environment
- Desire to find creative solutions to challenges and problems
- Ability to juggle multiple projects and work independently
- Aptitude for learning and using new software
Perks and Benefits
- Mentorship Programs
- Comprehensive Health & Wellness Benefits Package
- Retirement Planning
- Parental Leave Program
- Flexible Working Hours
- Work from Home Flexibility
- Service Recognition Programs
- Socials, Outings & Retreats
- Culture of Learning & Development
About BrainStation
BrainStation is a global leader in digital skills training and workforce transformation. Established in 2012, BrainStation works with instructors from the most innovative brands to develop and deliver cutting-edge, real-world digital education that has empowered professionals across the world.
Bonus: Have you been to a campus or joined an online learning opportunity? We are actively seeking individuals that believe in lifelong learning and that have taken part in our On Campus or Online offerings.
BrainStation is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.
The estimated compensation for this position is $50,000 to $55,000. This is an estimate and a compensation offer will vary based on applicant’s education, experience, skills, abilities and alignment with market data.
While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.