Customer Marketing, Senior Manager
Senior Customer Marketing role at Bloomberg. Arlington · full-time · $140,000–$170,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- You'll build lifecycle campaigns spanning onboarding, adoption, engagement, retention, expansion, and advocacy
- Create education, nurture, newsletter, and office-hours content to improve product understanding and feature use
- Work with Customer Success, Sales, Product, and Product Marketing on launches, milestones, renewals, and growth opportunities
- Use feedback, usage signals, and campaign results to prioritize programs and assess customer value
- Coordinate plans, briefs, timelines, and stakeholder updates across teams running customer programs
What you bring
- Bring at least seven years of B2B marketing experience, preferably in SaaS or another complex B2B setting
- Have at least five years leading people in customer, lifecycle, product, retention, engagement, or success marketing
- Show you can run integrated programs, align stakeholders, manage schedules, and deliver measurable results
- Communicate clearly through writing and storytelling, with strong project management skills
- Translate customer feedback, usage data, and business priorities into actionable campaigns
Who this fits
This role suits a senior customer marketer who can lead people, connect several business teams, and turn customer insight into measurable programs. It is a full-time position based in Arlington, United States of America.
From the employer
What You Will Do:
Build customer lifecycle programs
Develop targeted programs across onboarding, adoption, engagement, retention, expansion, and advocacy.
Create campaigns and communications that help customers understand and realize product value and feature adoption
Partner with Customer Success and Sales to align marketing touchpoints with customer milestones, renewal moments, and expansion opportunities.
Support adoption and engagement
Partner with Product Marketing and Product Management on launches, feature releases, customer education, and adoption campaigns.
Develop customer-facing content, office hours, newsletters and nurture programs
Segment engagement strategies based on audience needs, product usage, customer maturity, business priorities, and available data.
Elevate customer advocacy
Support advocacy programs including testimonials, case studies, peer reviews, customer stories, speakers, and event participation.
Identify customers who can contribute to webinars, conferences, advisory boards, roundtables, communities, and sales enablement.
Measure impact and improve programs
Use customer insights, feedback, usage signals, QBR themes, and campaign performance data to inform priorities.
Track performance across adoption, engagement, advocacy, retention influence, expansion engagement, and customer value.
Manage cross-functional execution
Serve as a connector across Customer Success, Product, Product Marketing, Sales, Events, Demand Generation, Commercial Strategy, and Data.
Build project plans, timelines, campaign briefs, stakeholder updates, and operating rhythms that keep programs moving forward.
You need to have:
7+ years of B2B marketing experience, preferably in SaaS, subscription, technology, data, information services, professional services, or complex B2B environments.
5 Years of People Leadership
Experience in customer marketing, lifecycle marketing, product marketing, customer engagement, retention marketing, or customer success marketing.
Proven ability to manage integrated programs, cross-functional stakeholders, timelines, and measurable outcomes.
Excellent communication, writing, storytelling, and project management skills.
Preferred Qualifications
Experience supporting retention, renewal, expansion, advocacy, customer education, or voice-of-customer programs.
Familiarity with CRM, marketing automation, customer engagement platforms, webinar/event tools, reporting dashboards, or customer health data.
Ability to translate customer feedback, usage insights, and business priorities into actionable marketing campaigns.
Compensation Range:
$140,000.00-$170,000.00Placement in the salary range will be decided upon completion of the interview process. Salary determination will be determined based on factors including but not limited to relevant experience, demonstrated skills related to the requirements of the role, education, certifications, and geographic location.
Equal Opportunity
Bloomberg Industry Group maintains a continuing policy of non-discrimination in employment. It is Bloomberg Industry Group’s policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law (“Protected Characteristic”). Bloomberg prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics (“Discrimination”).
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