Customer Success Executive Long Tail - Spanish Speaking

BizAway bizaway.com Open · verified Sep 27, 2026

Barcelona Full-time Mid-level Customer Success

At a glance

Mid-level Customer Success role at BizAway. Barcelona · full-time.

Pay not stated

RoleCustomer Success

SeniorityMid-level

LocationBarcelona

EmploymentFull-time

PostedSep 25, 2026 · 2d ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Guide clients through onboarding, early adoption, renewals, and expansion at scale
Reach smaller clients through calls, email campaigns, webinars, group training, and digital playbooks
Flag renewal risks early, then use retention actions to keep those accounts
Find expansion openings and place them into plays involving departments or new features
Track account health in dashboards and Salesforce while coordinating issue resolution across teams

What you bring

Prior experience in customer success, account management, or customer support, preferably in B2B
Native Spanish and excellent English communication, in writing and conversation
Comfort with CRM software, with Salesforce experience preferred
Strong interest in automation, digital tools, and repeatable processes

Who this fits

You’ll suit a mid-level client role centered on many smaller B2B accounts, especially with SaaS, travel technology, or scale-up experience. The position is based in Barcelona and follows a flexible schedule of three office days and two home days. Portuguese or another language would strengthen your profile.

From the employer

About BizAway

Here at BizAway, we Deliver the Future of Travel. 😎

About BizAway Here at BizAway, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability , on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes.

We know that success comes from People and deserves to be recognized. Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture.

If you like challenges and would love to be part of one of the fastest growing B2B scale-up then BizAway is the company you have been looking for.

We are looking for

We are looking for a driven and enthusiastic Spanish speaking Clients Specialists (m/w/d) , who desires to contribute to the growth and success of our Customer Success Team.

Your role in BizAway

Support clients through onboarding, ramp-up, renewal, and upsell processes at scale
Engage clients via calls, email campaigns, webinars, group trainings, and digital playbooks to ensure adoption
Proactively identify clients at risk of non-renewal and take steps to retain them
Spot upsell opportunities and route them into structured plays (e.g. additional departments, new features)
Use dashboards and Salesforce to monitor client health and ensure full portfolio coverage
Collaborate with Support, Product, and Service teams to resolve issues and represent the voice of small clients
Continuously suggest and test automation and process improvements to deliver success at scale

Your basic qualifications

Experience in Customer Success, Account Management, or Customer Support (B2B preferred).
Strong interest in automation, digital tools, and scalable processes.
Ability to manage multiple tasks and accounts efficiently.
Excellent communication skills, both written and verbal.
Proficiency with CRM tools (Salesforce preferred).
Languages: NATIVE Spanish and EXCELLENT English. Any other language is a big plus (especially Portuguese).

We are also interested in

Experience working with a large volume of smaller B2B clients
Background in SaaS, Travel Tech, or scale-up environments

Our offer

✈️ A seat on a scale-up with skyrocketing growth
💰 Attractive compensation, including equity in the company
📈 Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions
🌍 Multicultural and international team
🙌 Collaborative and smart environment to work and learn
🍻 Free coffee to kick-start your day and free beers to celebrate together
🏢 Flexible working policy (3 days from the office and 2 days from home) and great offices in Europe

BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.