X/Twitter Community Manager
At a glance
Manager-level Community Marketing role at Best Friend Finance. San Francisco · full-time.
Best Friend Finance states pay in the role description below.
growthroles summary, based on the employer's posting.
What you'll do
- Build communities for UGLYCASH and the wider Better Money work, then keep members engaged between events
- Run conversations on X and other online spaces, using social posts, live streams and resources to involve people
- Develop ties with creators, founders and builders, and bring relevant people together with the founders and team
- Organize meetups, dinners, workshops and other in-person gatherings, including activity in the San Francisco space
- Set up community support and moderation processes, gather feedback, and share it to inform product and customer experience
What you bring
- At least three years in technology and crypto, including work at a crypto startup or project
- You have led and grown a community, and put customer success systems in place at greater scale
- You have managed and developed a team, and bring an existing social media following
- You understand the crypto ecosystem well and are comfortable speaking publicly and hosting live events
Who this fits
This is a community leadership role spanning online engagement, events, relationships and team management. You must be based in the United States and willing to relocate to San Francisco after hire; relocation support is available. The role is full-time and on-site in San Francisco.
From the employer
We're looking for a Head of Community who will help build and grow the community around Reserve as we build it.
This role is equal parts community builder, relationship manager, and cultural connector. You'll work closely with the founders and team to bring people together, build meaningful relationships, and create experiences that make people want to be part of what we're building.
We're building around two connected ideas: creating more economic opportunity for a new generation of people earning, building, and creating online, and rethinking what money itself can be. You'll help bring together the people who share these interests, from creators and entrepreneurs to founders, builders, and people thinking differently about the future of money.
We want someone who naturally brings people together, recognizes interesting people and opportunities, and knows how to turn connections into a community people genuinely want to be part of.
This is a full-time, on-site role in San Francisco. Relocation support will be provided.
About Us
Our purpose is to increase economic opportunity and make better money. We’re doing that through two connected parts that together make up the Reserve project.
Economic Opportunity
UGLYCASH is a financial services app designed around the needs of people earning money on the internet: creators, remote workers, freelancers, and entrepreneurs whose banks weren’t built for how they earn.
We’re starting in Latin America. Over the last 22 months, UGLYCASH has reached $5M+ in revenue run rate and 32,000+ monthly active customers.
Better Money
What happens to that money after you earn it matters too.
Cash, money in a bank account, and payment stablecoins each work differently. We believe the money people use should do more than move from one place to another. It should also give people a better way to save and grow what they earn.
That’s why we’re continuing to improve the version of money UGLYCASH customers already use, with the long term goal of giving more people access to better options for their money.
Check us out:
What You'll Be Doing
- Build and grow communities across the Reserve project, including UGLYCASH and our broader Better Money initiatives
- Manage and engage with our online communities, particularly on X, and help create meaningful conversations around what we're building
- Develop relationships with creators, founders, entrepreneurs, builders, and people aligned with our mission
- Create, curate, and coordinate community content, including live streams, online resources, discussions, and social content
- Work closely with the founders and team to identify interesting people, communities, and opportunities worth bringing together
- Plan and execute in-person community events, meetups, dinners, workshops, and experiences
- Help turn our San Francisco space into a place where interesting people want to spend time, connect, and collaborate
- Build recurring community initiatives and experiences that keep people engaged beyond individual events
- Develop and scale community infrastructure, including relationship management, support systems, and moderation processes
- Collect and synthesize community feedback to help inform product development and improve the customer experience
- Collaborate with our Head of Social Media and Film Creator to turn community conversations and experiences into compelling content
- Serve as a public-facing ambassador for Reserve, representing the company at events, online, and within relevant communities
- Continuously experiment with new ways to grow, engage, and strengthen our community
Requirements
What we look for in you:
- Located in the United States and willing to move to San Francisco after hire (relocation support provided)
- 3+ years of relevant experience in technology and crypto
- Experience leading and growing a community
- Experience scaling and operationalizing customer success systems
- Operational experience in a crypto startup/project
- Experience managing and growing a team
- Very active on social media with an existing following
- Deep connectivity in / understanding of the crypto ecosystem
- Great communicator, comfortable talking in public and hosting live events
- Exceptional detail-oriented operational, project management and organizational skills
- A relentless, growth-oriented self-starter
Benefits
- Compensation: $10,000 - $15,000 per month & equity/token grant
- Healthcare coverage: Comprehensive medical, dental, and vision insurance plans
- Nomadic/remote work opportunities: Enjoy the flexibility of working remotely for 2 months a year
- Unlimited Paid time off
- Parental & Bereavement Leave: Paid parental leave for new parents, including maternity, paternity, and adoption leave
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