Inside Sales Representative
At a glance
Mid-level Account Executive role at Azelis. Istanbul · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Build customer relationships by phone and online, learning needs and developing new accounts without customer visits
- Negotiate prices, volumes and payment terms while keeping CRM pricing current and protecting cash flow
- Use Dynamics 365, Outlook, Teams and the customer portal to manage engagement, records and ordering access
- Work with product, marketing, technical and SHEQ teams to maintain portal content and customer service touchpoints
- Analyze market, product, competitor and industry information, then present findings for business strategy and sales budgets
What you bring
- A relevant bachelor’s degree, preferably in chemical engineering or chemistry
- Around three years in a commercial position tied to coatings, adhesives or a related industry
- Fluent English plus strong communication, negotiation, presentation and analytical abilities
- Comfort with Dynamics 365, customer portals and integrated Microsoft tools
- Knowledge of the country’s industry and networks, along with an understanding of products and their applications
Who this fits
This role suits a commercially minded inside-sales professional who can manage customer relationships remotely and work confidently with technical and commercial information. You’ll be based at the Ümraniye headquarters in Istanbul, working three days in the office and two from home. The role requires fluent English and regular coordination with people across different levels and teams.
From the employer
We are looking for a "Inside Sales Representative" for our CASE team. The position is based at our headquarters in Ümraniye, Istanbul. This is a hybrid role, requiring 3 days per week in the office and 2 days working from home.
Main Accountabilities
Manage, develop and understand the needs of a growing customer base, and build, maintain and manage relationships with key contacts at all levels via telephone and online tools (no visits required)
Ensure best-in-class customer engagement through optimal usage of the CRM system (Dynamics 365) and the integration of the different IT systems (Outlook, CRM, Team. Advocate the use of the Customer Portal and the e-Lab (if applicable)
Negotiate prices and volumes with customers in order to maximize returns to the business. Ensure pricing is up to date in CRM such that the customers can use the online portal order functionality.
Maintain product and customer information details within CRM.
Maintain the Customer Portal in collaboration with the product, marketing, technical, and SHEQ teams (customers, product data, etc.) and manage the customer touchpoints according to a defined service level Seek out, analyse and develop new accounts, promoting sales of the product portfolio in line with business growth strategies.
Agree on and achieve annual sales budgets with the Commercial Manager and Business Manager
Gather, analyze, interpret and present market, product, competitor and industry data to enable development of the forward strategy of the business
Pro-actively monitor and review payment terms against customer portfolio, ensuring that payment terms and methods are adhered to, keeping business risk to a minimum. Ensure that payment terms and cash flow implications are considered at time of negotiation for all new and existing business
Translate the Group’s Sustainability Strategy into concrete job-related action items and contribute actively and timely to the implementation of the sustainability KPIs
Experience, Skills & Education
Bachelor's degree in a relevant field, preferably Chemical Engineering and Chemistry.
±3 years of experience in a commercial role within related industries such as coatings and adhesives.
IT/digital savviness (CRM Dynamics 365, customer portal, usage of integrated Microsoft tools, …)
Excellent communication skills
Proven analytical skills
Fluent in English
Negotiation skills
Good presentation skills
Ability to work under pressure
Ability to liaise with people at all levels
Knowledge and networks within country area industry
Understanding of products and their application
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