Scaled Customer Success Manager
Mid-level Customer Success role at Attio. New York · full-time · $125,000–$165,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- You'll create repeatable success programs that improve adoption, retention, renewals, and expansion
- You'll combine one-to-many outreach with focused conversations for customers needing extra help
- You'll run webinars, office hours, CRM clinics, and other repeatable engagement formats
- You'll use customer and product signals to spot health changes, risks, and growth opportunities
- You'll build workflows and automations that make customer success easier to scale
What you bring
- You bring at least five years of relevant experience, including at least three in Customer Success or Account Management
- You've helped customers get value from complex software and built scalable success programs
- You use data to understand needs, set priorities, and improve customer results
- You've worked at an early-stage or growth-stage startup and enjoy creating repeatable solutions
Who this fits
This suits a builder who enjoys both direct customer work and programs serving a broad portfolio. You'll need comfort with complex software, data-led decisions, and collaboration across Product, Engineering, RevOps, Solutions Engineering, Support, and Marketing. The role is hybrid in the United States.
From the employer
Attio is the CRM for agentic revenue. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A.
We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier.
If you want to do the best work of your career, this is the right place.
About the role
Customer Success is central to how we build, grow, and deliver value at Attio.
This isn't a traditional Customer Success role focused on managing a small portfolio of strategic accounts. You'll combine direct customer engagement with building scalable customer success programs that drive adoption, retention, and expansion across a broad customer portfolio. You'll partner with customers to solve complex challenges while designing repeatable programs, automations, and one-to-many initiatives that help us deliver an exceptional customer experience at scale.
What you'll do
Design and execute scalable customer success programs that drive adoption, retention, renewals, and expansion.
Balance proactive one-to-many customer programs with targeted customer engagements.
Build and evolve webinars, office hours, CRM clinics, and other scalable customer success programs.
Use customer data and product insights to identify customer health, risks, and opportunities.
Design automations and workflows that improve the customer experience and help Customer Success scale.
Partner with Product, Engineering, RevOps, Solutions Engineering, Support, and Marketing to continuously improve the customer experience.
What you'll bring
5+ years of relevant professional experience, including 3+ years in Customer Success or Account Management.
A passion for technology and a track record of coaching customers on how to get the most out of a complex software product.
Proven success building scalable customer success programs while developing strong customer relationships.
A data-driven approach to identifying customer needs, prioritizing work, and improving customer outcomes.
Experience working at an early- or growth-stage startup.
A builder mindset with a desire to create repeatable solutions and help Customer Success scale.
What Does the Hiring Process Look Like?
Talent Introduction
Hiring Manager Interview
Solutioning Exercise
Meet the Team: Three focused conversations with key stakeholders
Executive Leadership Conversation
References & Offer
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