D&T Technical Solutions Manager - Marketing and Commercial

Aramex International L. L. C. aramex.com Open · verified Sep 18, 2026

Pune Manager Marketing Communications

Mid-level Marketing Communications role at Aramex International L. L. C.. Pune.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Lead architecture and senior engineering for complex AI and conversational technology initiatives
Build and oversee chatbots, voice bots, and AI-led customer engagement solutions across web, apps, and WhatsApp
Guide developers and AI engineers through planning, coaching, reviews, troubleshooting, and delivery standards
Turn business needs into scalable designs, prioritized backlogs, and roadmaps while managing changes and escalations
Govern Google Cloud solutions for architecture, security, compliance, performance, and cost

What you bring

A bachelor’s degree in computer science, IT, engineering, or a related discipline
At least nine years in technical roles, including two years in leadership or management
At least two years using Google Cloud Platform in production, plus the Professional Cloud Architect credential
Strong experience with LLMs, prompt design, RAG, conversational systems, APIs, microservices, and full-stack development
Hands-on capability with React, Node.js, Python, system and API design, cloud cost management, and software delivery methods

Who this fits

You’ll suit a hands-on technical leader who can balance architecture decisions with strategic oversight and lead cross-functional engineering teams. The role calls for strong delivery management across Agile work and complex integrations, along with communication, problem solving, coaching, and collaboration. The position is based in Pune, India.

From the employer

Purpose of the Job

A “D&T Technical Solution Manager – Marketing and Commercial” plays a critical role in bridging the gap between business needs and technical implementation within an organization. They ensure that technology solutions align with business goals and effectively address client requirements.

The Technical Solution Manager is responsible for overseeing the development, implementation and running of smart technology solutions that meet the business requirements of customers or the organization. This role involves collaborating with various stakeholders, including customers, project managers, developers, infrastructure and other technical teams, to deliver high-quality solutions on time and within budget.

Job Description

Operation:

Act as the lead solution architect and senior engineer for complex initiatives
Design and oversee implementation of solutions leveraging:
- Vertex AI (ML pipelines, GenAI capabilities)
- Gemini models (LLM-powered use cases)
- Dialogflow CX/ES (chatbots and voice bots)
Define reference architectures for:
- Conversational AI
- GenAI-powered workflows (RAG, summarisation, automation)
Provide hands-on contribution to:
- Solution design
- Code reviews
- Troubleshooting critical issues
Lead and manage a multi-disciplinary team including:
- Full stack developers
- AI & Conversational Engineers
Own:
- Resource planning and capacity management
- Skill development and technical coaching
- Delivery quality and engineering standards
Establish best practices and reusable frameworks across:
- GCP development
- AI/GenAI implementation
- API and integration design
Own the end-to-end lifecycle of:
- Chatbots (web, app, WhatsApp, etc.)
- Voice bots (IVR integrations)
- AI-driven customer engagement use cases
Define and enforce:
- Conversational design standards
- Intent and flow governance
- Performance optimisation frameworks
Collaborate with Domain Architects on architecture decisions & tech debt triage
Roadmap alignment with business
Lead quarterly GCP cost review
Own and govern solutions deployed on Google Cloud Platform, including:
- Architecture standards
- Cost optimisation
- Security and compliance (data residency, access control)
Ensure proper use of:
- Vertex AI services
- APIs and microservices
- Cloud-native design principles

Customer:

Serve as the primary technical partner to business stakeholders
Translate business requirements into:
- Scalable solutions
- Prioritised delivery roadmap
Manage:
- Demand intake and backlog
- Change requests and enhancements
Ensure alignment between:
- Business objectives
- Technical feasibility
- Platform strategy
Collaborate with BA team to validate and verify business requirements.
Collaborate with shared services teams to understand customer needs and preferences and provide actionable recommendations for improving customer experience.
Provide feedback and recommendations for future projects based on lessons learned.
Escalation point for P1 incidents

People:

Coordinate with project managers to ensure projects are delivered on time, within scope, and within budget.
Lead and mentor a team of experts to provide full system support activities comprising of AI & Conversational engineer, Full Stack Developers.
Execute Sprint planning & capacity management
Ensure the team adheres to best practices and industry standards.
Foster a collaborative and productive team environment.

Job Requirements - Experience and Education

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
9+ years of experience in a technical role. At least 2 years in a leadership or managerial position and 2+ years Goggle Cloud Platform experience with production applications
Goggle Cloud Platform Professional Cloud Architect
Deep understanding of:
- LLMs (Gemini, open-source, or proprietary)
- Prompt engineering and RAG architectures
Experience in:
- API-led architectures and microservices
- Full stack development (frontend + backend)
Working knowledge of:
- Data integration, event-driven architecture
- Vector databases and semantic search
Proven experience delivering:
- Chatbots and voice bots at scale
- AI-driven customer service solutions
Strong grasp of:
- Conversational design principles
- Multi-turn dialogue orchestration
Experience managing cross-functional engineering teams
Strong delivery management capability across:
- Agile environments
- Complex, multi-system integrations
Ability to balance:
- Hands-on technical contribution
- Strategic oversight
Proficiency in System & API design
Knowledgeable on cost & quota management in cloud environments
Proficiency in relevant programming languages and technologies REACT, node.js, Python.
Strong understanding of software development methodologies and lifecycle (SDLC).

Leadership Behaviors

Building Outstanding TeamsSetting a clear directionSimplificationCollaborate & break silosExecution & AccountabilityGrowth mindsetInnovationInclusionExternal focus

Skills

Communication SkillsInterpersonal SkillsLeadership SkillsProblem SolvingTime ManagementAnalytical ThinkingMultitasking