Customer Solution Engineer

The Aptiv Connection Systems team has an exciting opportunity for an Customer Solution Engineer.

The Customer Solution Engineer will be a part of our Connection Systems team who will be responsible for releasing Aptiv parts at GM, integration into the vehicle/system, gathering customer requirements, managing the change control process and pursuing new business/new technology opportunities.

The successful candidate will possess proven world-class technical experience, strong communication and organization skills. A strong focus on customer satisfaction, sense of urgency and bias for action are unwavering requirements for this role. The ideal candidate will bring to the organization technical acumen, automotive intelligence and best-in-class penetration strategies promoting Aptiv products as the preferred connection system. The successful candidate will possess a solid work ethic and be a great communicator with a knack for developing trust and confidence in Aptiv.

Candidate Profile:

• Curiously investigates everything with an ability to solve problems analytically, creatively and collaboratively
• Leads with confidence and empowers those around them
• Demonstrates an entrepreneurial mindset that’s driven by hands-on experimentation
• Embraces resilience; sees every challenge as a learning opportunity and invitation to grow
• Models the Aptiv Values

Key Job Responsibilities:

• Develop connection systems products using requirements from the customer, Aptiv Bill of Design, Bill of Process, best practices, and design guidelines.
• Integration into vehicle package
• Point of contact with OEM and vehicle platform teams, and tiered suppliers
• Manage preparation of Technical Design Reviews
• Manage Change Control, part release strategy and customer drawing process (ECR, F3x, ECO)
• Obtain DVP&R customer approval
• Investigate warranty claims and returned parts
• Ensure timing plans are correct and that risks are identified
• Identify and pursue new business and technology opportunities
• Ensure compliance with customer specific requirements

Must Haves (i.e. Basic Qualifications):

• Bachelor’s degree in Engineering or Business
• 3+ years of experience within the automotive industry as an engineer
• 1+ years of knowledge of Electrical Centers Hardware and software.
• 1+ years of knowledge of automotive Electrical systems- ability to read vehicle/system/subsystem/component schematics
• Excellent time management and work prioritization skills
• Assertive attitude
• Excellent English oral and written communication skills
• Basic PC skills using Microsoft Excel, Word, Outlook, Chrome, Slack, Teams, Webex.
• Ability to manipulate hand tools (pliers, screwdriver, soldering iron, DMM).
• Valid driver license
• Available to travel
• Candidate will be mainly onsite at GM

Nice to Haves (i.e. Preferred Qualifications):

• Product Design & Engineering experience
• Product Validation experience
• GM System knowledge (Jira PRTS, ECR, TeamCenter)

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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.