Customer Success Manager (Vietnamese or Chinese speaker)
At a glance
Mid-level Customer Success role at AppsFlyer. Bangkok.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Own post-sale relationships with enterprise accounts across Thailand and Southeast Asia
- Guide onboarding, training, and enablement so customers can use the product effectively
- Review engagement, usage, and goals through check-ins, strategic meetings, and Executive Business Reviews
- Use customer data to diagnose issues, find insights, and suggest product improvements
- Support renewals while finding opportunities for feature adoption and account growth
What you bring
- Three to six years in Customer Success, Account Management, or a client-facing SaaS position
- Professional English plus mandatory working ability in Vietnamese or Chinese
- A track record of managing several accounts through strong relationship-building
- Confidence explaining products and insights to both technical and business audiences
- An analytical, proactive approach with clear ownership of customer problems
Who this fits
This role suits a customer-facing SaaS professional who can manage enterprise relationships across Thailand and Southeast Asia. You’ll work from the Bangkok office in a fast-moving, multicultural setting and coordinate with Sales, Product, R&D, and Support. The work combines account ownership, data analysis, renewals, and customer education.
From the employer
About AppsFlyer
AppsFlyer is a global leader in mobile measurement and marketing analytics. With 25+ offices worldwide, we help the world’s top brands grow smarter through data. Our culture is built on ownership, empathy, and a relentless focus on customer success.
We believe in local empowerment backed by global excellence, and our Bangkok team is a key part of our APAC presence.
About the Role
We’re looking for a Customer Success Manager to join our Bangkok office and support a portfolio of Enterprise customers. This is a high-ownership role focused on driving product adoption, solving problems proactively, and maximizing customer outcomes.
As the face of AppsFlyer to your accounts, you'll serve as a trusted advisor, product expert, and growth partner, ensuring that customers extract real value and renew with confidence.
What You’ll Do:
- Manage the post-sales relationship for a portfolio of customers across Thailand and the SEA regions.
- Lead onboarding, training, and enablement sessions to set customers up for long-term success.
- Conduct regular check-ins, usage reviews, and strategic syncs to ensure engagement and satisfaction.
- Run Executive Business Reviews (EBRs) with key stakeholders to showcase impact and align on goals.
- Analyze customer data to surface insights, troubleshoot challenges, and recommend optimizations.
- Capture feedback and work closely with Product, R&D, and Support teams to drive improvements.
- Actively support renewal conversations and identify opportunities for feature adoption or account expansion.
- Collaborate with internal teams, including Sales, Product, and Support teams, to drive results.
What You Bring:
- 3-6 years of experience in Customer Success, Account Management, or a client-facing SaaS role.
- Strong relationship-building skills with experience handling multiple accounts.
- Clear and confident communicator across both technical and business audiences.
- Analytical thinker, comfortable working with data and turning insights into action.
- Proactive and solutions-driven with high personal ownership.
- Comfortable working in a fast-paced, multicultural, and evolving environment.
- Professional fluency in English; proficiency in either Vietnamese or Chinese language is mandatory.
Nice to Have:
- Exposure to mobile marketing, martech, or analytics platforms.
- Understanding of SDKs, APIs, or mobile attribution tools.
- Experience working with product or technical teams.
- Familiarity with AI-powered tools and workflows that enhance productivity and decision-making.
What we offer:
- You'll join a team that values curiosity, growth, and meaningful impact.
- Our Bangkok office blends local autonomy with global collaboration.
- You’ll work with innovative customers and an experienced regional team.
- Our leadership invests in people, and your growth path is actively supported.
Why Join Us?
At AppsFlyer, you’ll join a team that’s globally connected, values curiosity, and believes in making an impact beyond titles.
As a Customer Success Manager, you’ll work alongside some of the best minds in MarTech, gain exposure to industry-leading clients, and play a key role in shaping digital transformation journeys across Vietnam’s most innovative businesses.
AppsFlyer fosters a culture where learning, innovation, and personal development are actively supported. Your contributions during this time will be both visible and meaningful—not just to our internal teams, but to the customers whose success you’ll help drive.
We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive environment. We encourage all qualified candidates to apply—even if you don’t meet every requirement listed.
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