Manager, MDP Installation Customer Engineer
At a glance
Mid-level Solutions & Sales Engineering role at Applied Materials. Pyeongtaek-NF Summit · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Build customer relationships across relevant contacts and conduct regular visits within your district
- Lead customer engineers through coaching, objectives, appraisals, career planning and corrective actions
- Coordinate with Product Divisions on technical support, training, spares and reliability
- Plan and deliver system installations, including facility preparation, startup, reporting and process support
- Own district forecasting, cost control, account planning and installation escalation work
What you bring
- You can direct employees under established policies while applying judgment to resolve operational issues
- You can present technical information and secure cooperation around projects or schedules
- You can follow Applied Materials’ global business conduct standards and compliance expectations
Who this fits
This role suits a people manager who can oversee customer engineers while staying close to customer visits, installations and district finances. It is based in Pyeongtaek-NF Summit, Korea, Republic of, includes travel for twenty percent of the time, and is not relocation eligible. The position is full time and requires manager-level accountability for a district.
From the employer
Who We Are
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
What We Offer
Location:
Pyeongtaek-NF Summit,KORYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Key Responsibilities
Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits.
Manages, coaches and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees. Business, new hires, new products. Can invite any guest speaker.
Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability.
Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the “mentor” program so that all new engineers have a defined mentor.
Executes escalation procedure.
Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management, Sales, Field Engineering. Responsible for financial forecast for his/her district. Responsible for cost efficiency with the district. Measured by the financial result.
Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification.
Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking. Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers.
Functional Knowledge
- Works on issues where analysis of situation or data requires review of relevant factors
Business Expertise
- Receives assignments in the form of objectives with goals and the process by which to meet goals. Recommends changes to unit or sub-unit policies. Management reviews work to measure meeting of objectives
Leadership
- Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees
Problem Solving
- Exercises judgment within defined procedures and policies to determine appropriate action.
Impact
- Erroneous decisions or failure to achieve results will cause delays in schedules.
Interpersonal Skills
- Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes, 20% of the TimeRelocation Eligible:
NoApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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