Customer Engineer (iTeam)
At a glance
Mid-level Solutions & Sales Engineering role at Applied Materials. Singapore,SGP · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Install, service, and upgrade customer equipment alongside senior field service engineers
- Use digital analytics and basic diagnostics to troubleshoot equipment problems with guidance
- Maintain electrical, vacuum, mechanical, plasma, hydraulic, and gas systems
- Work directly with customers to coordinate service and keep operations running smoothly
- Support assignments and projects that advance organizational goals
What you bring
- An associate degree, military technical training, field service background, or trade certification
- One to two years supporting customers or field service in a technical setting
- Ability to interpret electrical and mechanical schematics and resolve basic technical issues
- Working knowledge of relevant systems, hand tools, and digital multimeters
- Clear written and spoken communication plus basic Microsoft Excel, Word, and PowerPoint skills
Who this fits
You’ll suit a hands-on customer and field service role involving equipment maintenance, diagnostics, and direct customer contact. The job is based in Singapore and requires overseas travel for up to three quarters of your time. You must meet site safety, environmental, and customer or Applied Materials protocols. Relocation is not available for this position.
From the employer
Who We Are
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.
What We Offer
Location:
Singapore,SGPYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.
Key Responsibilities
Collaborate with Senior Field Service Engineers [Customer Engineers] in installing, maintaining, and upgrading customer equipment
Use digital analytics for troubleshooting
Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers [Customer Engineers]
Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)
Coordinate and communicate directly with customers
Participate in projects/assignments in meeting organization goals
Fulfill additional duties, as assigned
Minimum Qualifications:
Completion of an Associate degree, military technical training, field service experience, or trade certification
1–2 years of work experience in customer/field service support, or a related technical field
Ability to read and interpret electrical and mechanical schematics
Experience diagnosing and resolving basic technical challenges
Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics
Familiarity with hand tools and their appropriate usage, including digital multimeters
Effective written and verbal communication skills
Basic knowledge of Microsoft Excel, Word, and PowerPoint
Able to travel upto 75% of the time to support overseas customers.
Able to meet all on-site requirements, including safety, environmental guidelines, and customer/Applied protocols
Preferred Qualifications:
2-4 years of work experience in customer/field service support, or a related technical field
Associate degree in electronics or engineering technologies
Knowledge of pneumatics, hydraulics, electronics, vacuum, or thermodynamics
Familiarity with hand tools and their appropriate usage, including digital multimeters
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes, 75% of the TimeRelocation Eligible:
NoApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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