Customer Engineer II Senior
At a glance
Senior Solutions & Sales Engineering role at Applied Materials. Dalian · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Install, service and upgrade customer equipment alongside experienced field service engineers
- Use digital analytics and basic diagnostic methods to find equipment faults, with guidance from senior engineers
- Maintain electrical, vacuum, mechanical, plasma, hydraulic and gas systems through preventive and corrective work
- Speak directly with customers and coordinate service activity
What you bring
- An associate degree, military technical training, field service background or trade certification
- One to two years supporting customers or field service in a technical role
- You can interpret electrical and mechanical diagrams and resolve basic equipment problems
- You have basic mechanical skills, can use hand tools and digital multimeters, and know Microsoft Office basics
- You communicate clearly in writing and conversation, hold a driver’s license, and can obtain a passport if travel requires it
Who this fits
This senior-titled role focuses on hands-on equipment service, with technical troubleshooting performed under guidance. Expect travel for about one fifth of the time, and be ready for physically demanding work, clean-room protective gear and on-site safety requirements. Relocation is available.
From the employer
Who We Are
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.
What We Offer
Location:
Dalian,CHNYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Role Responsibilities:
- Collaborate with Senior Field Service Engineers [Customer Engineers] in installing, maintaining, and upgrading customer equipment
- Use digital analytics for troubleshooting
- Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers [Customer Engineers]
- Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)
- Coordinate and communicate directly with customers
- Fulfill additional duties, as assigned
Minimum Qualifications:
- Completion of an Associate degree, military technical training, field service experience, or trade certification
- 1–2 years of work experience in customer/field service support, or a related technical field
- Ability to read and interpret electrical and mechanical schematics
- Experience diagnosing and resolving basic technical challenges
- Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics
- Familiarity with hand tools and their appropriate usage, including digital multimeters
- Effective written and verbal communication skills
- Basic knowledge of Microsoft Excel, Word, and PowerPoint
- Possession of a valid driver’s license and the ability to obtain a passport, if travel is required.
- Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols
Preferred Qualifications:
2–4 years of work experience in customer/field service support, or a related technical field
Physical Requirements:
This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes, 20% of the TimeRelocation Eligible:
YesApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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