Customer Engineer
At a glance
Mid-level Solutions & Sales Engineering role at Applied Materials. Singapore,SGP · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Carry out Tier I service independently and handle standard Tier II work with support
- Perform scheduled preventative maintenance and repairs, then check that equipment runs to quality standards
- Investigate fab problems using diagnostics, manuals and test equipment, with senior engineer guidance
- Coordinate with engineers during escalations and help plan support with customer managers
- Help improve uptime and costs while following safety and IP requirements
What you bring
- You can troubleshoot routine technical issues and recognize process, software or hardware problems
- You can complete established service tasks with moderate guidance and manage your own workload
Who this fits
This mid-level individual-contributor role suits someone who handles day-to-day customer equipment support and works with senior engineers when needed. The role is based in Singapore, includes travel for ten percent of the time, and is eligible for relocation.
From the employer
Who We Are
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.
What We Offer
Location:
Singapore,SGPYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Key Responsibilities
Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.
Responds to fab issues by communicating with other engineers and participating in escalation conference calls. May participate in projects to reduce costs and increase uptime.
Verifies operational quality of system equipment. Assists senior engineers as needed.
Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers. Ability to diagnose and resolve technical problems. Uses training and experience to identify some process, software or hardware related system problems.
Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.
Assumes responsibility for complete customer satisfaction within work area. Assists in planning, communicating, and coordinating support plans with customer management.
Complies with all safety procedures and consistently demonstrates safety as a value.
Complies with all safety procedures and consistently demonstrates safety as a value.
Functional Knowledge
- Has established skills to perform a range of day-to-day activities
Business Expertise
- Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline
- Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area
Leadership
- Has no supervisory responsibilities; manages own workload
Problem Solving
- Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options
Impact
- Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance
Interpersonal Skills
- Uses communication skills to exchange information
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes, 10% of the TimeRelocation Eligible:
YesApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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