Customer Success Specialist , Ad.Creative
At a glance
Mid-level Customer Success role at Appier. Taipei.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Help users through chat and email, resolving issues and explaining how features work
- Reach out to customers at risk of cancelling, using save efforts and demos to retain them
- Run live product demonstrations that help users get started and become recurring customers
- Spot expansion opportunities and show customers how to gain more value from the platform
- Bring customer feedback to product and technology teams while maintaining help content
What you bring
- Fluent written and spoken English is required for customer conversations and demonstrations
- You can combine empathetic user support with confident, persuasive live presentations
- You are organized, proactive, and comfortable taking ownership of targets
- You can reliably work the scheduled overnight coverage from ten at night to seven in the morning Taipei time
Who this fits
This role suits a customer-facing communicator who enjoys troubleshooting, retention work, and live demos. You should be comfortable working independently in a fast-paced, international setting and covering the full overnight shift. Shift hours may change as global coverage needs evolve.
From the employer
γπ€ About AdCreative.ai & Appierγ
AdCreative.ai is one of the world's leading AI advertising platforms, helping everyone from solopreneurs to global brands create high-converting ad creatives powered by AI. π§ Recognized by G2 as one of the fastest-growing products globally, we serve users in 192+ countries. π Now part of Appier, a publicly listed AI company, we have the backing and scale to keep building the future of advertising β and we want you on the journey. π
γAbout the Roleγ
This is a dual-mandate role β keeping customers successful and growing recurring revenue β delivered through three core activities: customer assistance, churn save, and live demos.
On the support side, you'll assist users over chat and email and lead churn-save outreach to win back at-risk customers. On the revenue side, you'll run live demos that get users set up for success and convert them into recurring paying customers. It's a role for someone who is both caring (genuinely invested in every user) and charismatic (able to hold a room and make people excited to build on AdCreative.ai), working in a fast-paced, global environment where you own your impact.
γResponsibilitiesγ
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Deliver friendly, fast, and helpful support via chat and email.
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Troubleshoot user issues and guide them through features.
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Conduct churn-save outreach and demos to retain customers and reduce cancellations.
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Identify upsell opportunities and help customers realize the full value of the platform.
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Track and prioritize customer feedback to improve the product.
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Be the voice of the customerβcollaborate with product and tech teams.
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Contribute to our help center and internal documentation.
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Join weekly team meetings, brainstorms, and knowledge sessions.
γπ₯ This role is perfect if youγ
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π§ Are passionate about tech, startups, and AI.
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β€οΈ Love helping people and solving problems.
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π Are motivated by impactβturning at-risk customers into success stories.
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π Want to grow in a fast-paced, international company.
γAbout youγ
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Fluent in English, written and spoken
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Charismatic and caring β equally at home helping a user over chat and running a persuasive live demo
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A proactive, organized self-starter who's comfortable owning targets
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A natural communicator and problem-solver
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Available for night shifts starting 10:00 PM β 7:00 AM Taipei time
γβ° About the Shiftγ
This is a shift-based role starting at 10:00 PM β 7:00 AM Taipei time. π¦ Because we run global coverage, shift times may change over time, and reliable, active coverage across your full shift is a core expectation. β‘
γπ‘ Bonus points if you haveγ
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π Experience in customer success, sales, or other customer-facing roles
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π€ Experience running demos, onboarding, or sales conversations
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π» Familiarity with tools like Intercom, Zendesk, HubSpot, or Demio
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π A track record in customer retention or revenue growth
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π§ Genuine interest in AI, marketing, SaaS, or design tools β we're an AI company, and people excited about where the tech is going thrive here
γπ What You'll Getγ
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π Full onboarding and training
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π A global, fast-growing team and a flexible, remote-friendly culture
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π Opportunities to grow and develop your career
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π§ Firsthand experience with the world's leading AI ad platform
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π A supportive, collaborative, and fun team
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