Key Account Manager | E-commerce
At a glance
Mid-level Account Management role at Apparel Career Site. Dubai · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Build trusted relationships with key eCommerce clients and serve as their main contact
- Grow account revenue through upselling, cross-selling, and finding additional eCommerce opportunities
- Review traffic, conversion, sales, and other account data to improve results and customer satisfaction
- Coordinate campaigns, launches, pricing, delivery, renewals, and reconciliations across internal teams
- Share account updates, forecasts, KPIs, market findings, and compliance checks with clients and leaders
What you bring
- At least five to seven years in account management, sales, or client services
- Relevant experience in eCommerce or digital retail is preferred
- You can manage negotiations, renewals, payment discrepancies, and client performance reporting
Who this fits
This role suits an experienced account manager who can combine client ownership with revenue growth and eCommerce performance work. You will work onsite in Dubai and coordinate with ecommerce, marketing, product, operations, and senior management stakeholders.
From the employer
• Client Relationship Management: Build and nurture strong relationships with key eCommerce clients, acting as their primary point of contact for all account-related matters.
• Sales & Revenue Growth: Develop and execute strategic plans to increase revenue from key accounts through upselling, cross-selling, and identifying new opportunities within the eCommerce ecosystem
• Performance Optimization: Monitor and analyze account performance metrics (traffic, conversion rates, sales, etc.) and develop actionable insights to improve sales, customer satisfaction, and operational efficiency.
• Campaign Management: Collaborate with internal teams (marketing, product, and operations) to plan and execute promotional campaigns, product launches, and pricing strategies tailored to each account's needs.
• Product & Service Delivery: Ensure the timely and successful delivery of products, services, and solutions to meet client needs and business objectives.
• Contract Negotiation & Renewals: Manage contract renewals and negotiations with key accounts, ensuring favorable terms and long-term partnerships.
• A Key Accounts Manager perform payment reconciliations, they play a critical supporting role in ensuring that payments are received on time and that any discrepancies between accounts are resolved efficiently.
• Market Insights: Stay updated on eCommerce trends, competitive analysis, and market changes to identify opportunities for growth and improvement.
• Reporting & Forecasting: Provide regular performance reports to senior management and clients, including sales forecasts, progress updates, and key performance indicators (KPIs).
• Compliance & Brand Standards: Ensure that all key accounts adhere to brand guidelines, compliance regulations, and online retail standards for product listings and customer experience.
DESIRED EXPERIENCE
The ideal Key Accounts Manager should have a Minimum of 5-7 years of experience in account management, sales, or client services, preferably within the eCommerce or digital retail sector.
KEY RELATIONSHIPS
Chief Executive Officer, Manager – Ecommerce, Senior Manager - Ecommerce & Digital Marketing, Executive – Ecommerce, Stylist – Ecommerce, Business Analyst – Ecommerce etc.
ABOUT APPAREL GROUP
Apparel Group cemented itself as a leading powerhouse in the fashion and lifestyle industry. The group caters to millions of customers through its 85+ brands across 2,100+ stores in more than 14 countries while employing over 20,000 multicultural staff. The organization has achieved mercurial growth in the last 26 years by introducing world-class labels from around the globe, including Nine West, Tommy Hilfiger, Aldo, Charles & Keith, Jamie’s Italian and Tim Hortons, to name a few.
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