Customer Success Analyst
A.P. Moller - Maersk Open · verified Sep 30, 2026 At a glance
Mid-level Customer Success role at A.P. Moller - Maersk. United Arab Emirates, Dubai, Dubai · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Build dashboards for account management, pipeline health, training, account plans, and sales execution metrics
- Turn weekly and monthly performance data into reports for customer success and sales leadership
- Keep Salesforce records accurate while tracking coverage plans, tool adoption, and incentive-plan discrepancies
- Coordinate pilots, system launches, and gembas requested by the area customer success leader
What you bring
- A bachelor’s degree in business administration, economics, data analytics, or a related discipline
- At least five years in sales operations, customer success, business analysis, or reporting
- Hands-on experience with CRM platforms, especially Salesforce, plus strong Excel and PowerPoint skills
- You can extract, reshape, and interpret large datasets using visualization tools such as Power BI
Who this fits
You’ll suit a mid-level analyst role centered on reporting, Salesforce data quality, sales coverage, and operational support. It calls for careful analysis, clear data storytelling, stakeholder management, and influence across functions and geographies. The role is based in the United Arab Emirates.
From the employer
Key Responsibilities
1. Performance Analytics & Reporting
- Develop and maintain dashboards tracking key success metrics including Account Management & SIP, pipeline health, training completion and impact, account plan quality and completion, and sales execution consistency.
- Prepare weekly and monthly performance reports for the Area Head of Customer Success and Area Sales Leadership Team.
- Monitor sales tool adoption rates and flag gaps or inconsistencies for remediation.
2. Sales Coverage & Execution Support
- Support the Sales Coverage Process by tracking coverage plan execution and adherence across the area.
- Maintain and update SFDC records, ensuring data integrity and hygiene across the area in line with regional and global standards.
- Assist in the administration of SIP (Sales Incentive Plans) and flag discrepancies for review.
- Support CSB reporting processes as required.
3. Operational & Process Support
- Coordinate and support ad hoc pilots, system roll-outs, and gembas as directed by the Area Head of Customer Success.
- Assist in maintaining local data hygiene to ensure compliance with regional and global standards.
Qualifications & Experience
Education
- Bachelor's degree in Business Administration, Economics, Data Analytics, or a related field.
Experience
- 5+ years of experience in a sales operations, customer success, business analysis, or reporting role.
- Experience working with CRM systems, particularly Salesforce (SFDC).
- Exposure to sales processes, coverage models, or customer success frameworks is preferred.
Technical Skills
- Proficiency in Microsoft Excel, PowerPoint, and data visualization tools (e.g., Power BI).
- Ability to extract, manipulate, and interpret large datasets to generate meaningful business insights.
- Familiarity with SFDC reporting modules and data hygiene best practices.
Critical Competencies
Core Competencies
- Analytical mindset with attention to detail
- Strong Sales Process understanding
- Data storytelling and visualization
- SFDC and CRM proficiency
- Sales Coverage & Execution knowledge
- Cross-functional collaboration
Behavioral Competencies
- Proactivity – suggests solutions and process improvements
- Stakeholder management skills
- Team player across functions and geographies
- Problem-solving mindset
- Ability to influence without formal authority
- Strong communication skills
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
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