Director of Strategic Account Management

Amn Open · verified Sep 13, 2026

Dallas Full-time Director Account Management

Leadership Account Management role at Amn. Dallas · full-time · $99,500–$124,000 base.

SalaryStated by Amn

$99,500 – $124,000

Base salary for this role, in USD per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Grow enterprise healthcare relationships while protecting satisfaction, renewals, and revenue
Run QBRs for executive clients, using results and insights to surface expansion paths
Lead, coach, and develop Strategic Account Managers through goals, KPIs, and regular feedback
Oversee account plans, pricing, renewals, and margin decisions with internal partners
Resolve escalations and coordinate Sales Operations, Finance, Legal, Client Support, and Field Services

What you bring

Bring a bachelor’s degree or equivalent professional background
Offer at least ten years in account, client management, or sales work
Show six or more years carrying a quota or growing revenue in enterprise or strategic accounts
Have four or more years leading and developing individual-contributor account or sales teams
Demonstrate healthcare-services experience, executive stakeholder management, renewals, and data-led client reviews

Who this fits

You’ll fit this role if you can lead a team of Strategic Account Managers while staying hands-on with complex healthcare accounts, executive relationships, and growth outcomes. The role suits someone comfortable in a matrixed, high-volume setting who can handle ambiguity and cross-functional execution. It is based in Dallas, includes thirty to fifty percent travel, and expects office attendance according to the role’s work arrangement.

From the employer

Job Description

Welcome to AMN Healthcare — Where Talent Meets Purpose

Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.

At AMN Healthcare, we don’t just offer jobs — we build careers that make a difference.

Why AMN Healthcare? Because Excellence Is Our Standard:

Named to Becker’s Top 150 Places to Work in Healthcare — three years running.
Consistently ranked among SIA’s Largest Staffing Firms in America.
Honored with Modern Healthcare’s Innovators Award for driving change through innovation.
Proud holder of The Joint Commission’s Gold Seal of Approval for Staffing Companies since 2006.

Job Summary

The Director, Strategic Account Management – Language Services leads a team of Strategic Account Managers responsible for managing and growing enterprise healthcare client relationships. This role blends strategic account leadership with hands-on execution, driving client performance, retention, contract renewals, and revenue expansion across complex accounts.

The Director is accountable for strengthening client engagement, expanding share of wallet, and ensuring language services programs deliver measurable business value while meeting performance and growth targets.

Key Responsibilities

Client Strategy, Performance & Growth

Own and grow strategic client relationships, ensuring high levels of client satisfaction, retention, and revenue expansion
Lead Quarterly Business Reviews (QBRs), presenting performance data, insights, and growth opportunities to executive stakeholders
Develop and execute account growth strategies, including market penetration, share of wallet, and expansion of language services solutions
Build relationships with C-suite and senior client leaders, navigating complex, ambiguous situations to drive outcomes
Serve as an escalation point for client issues, resolving challenges and identifying growth opportunities

Team Leadership & Development

Lead, coach, and develop a team of 4–5 Strategic Account Managers / Senior Strategic Account Managers
Drive performance through goal setting, KPI tracking, and structured development (IDPs, performance plans, coaching)
Upskill team members from tactical account management to more strategic, consultative client engagement
Conduct regular 1:1s and team meetings focused on performance, development, and client outcomes

Execution & Operations

Balance strategic leadership with hands-on execution in a fast-paced, high-volume environment
Oversee account plans and ensure consistent execution against growth, retention, and performance targets
Partner with cross-functional teams (Sales Operations, Finance, Legal, Client Support, Field Services) to deliver solutions and resolve issues
Manage pricing, contract renewals, rate adjustments, and margin considerations in partnership with internal stakeholders
Ensure accurate performance tracking, reporting, and financial alignment across accounts

Market Engagement & Travel

Travel (30–50%) to meet with clients, support team members, and engage in customer-facing activities to drive growth
Participate in on-site client meetings, relationship building, and business development efforts

Education & Years of Experience

Required Qualifications

Bachelor’s degree or equivalent experience
10+ years of professional experience in account management, client management, or sales
6+ years of experience in a quota-carrying or revenue growth role managing enterprise or strategic accounts
4+ years of experience leading and developing individual contributor account management or sales teams
Experience working in healthcare services
Experience managing complex client relationships and executive stakeholders (VP/C-level)
Proven ability to drive revenue retention, growth, and contract renewals
Experience leading client performance discussions using data (e.g., QBRs, business reviews)
Ability to operate in a highly matrixed, fast-paced, and execution-focused environment

Preferred Qualifications

Experience in language services or language access
Experience supporting hospital systems, healthcare providers, or enterprise healthcare clients
Background in consultative sales or strategic account management
Master’s degree (MBA or related field)
Experience with Salesforce, Workday, or enterprise CRM/financial systems

Key Skills & Competencies

Strategic account management & revenue growth
Executive client relationship management
Quarterly business reviews (QBRs) & data-driven storytelling
Team leadership & performance coaching
Cross-functional collaboration & stakeholder management
Financial acumen (pricing, margin, contract management)
Ability to navigate ambiguity and complex client environments

Work Environment / Physical Requirements

Work is performed in an office/home office environment.
Team Members must have the ability to operate standard office equipment and keyboards.

AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Our Core Values

● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation

At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role.

Pay Rate

$99,500 - $124,000 Salary

Final pay rate is dependent on experience, training, education, and location.

This position may include additional compensation such as bonus or commission. Please ask your recruiter for more information.