Technical Account Manager (API) Team Lead

About the role

As the Technical Account Manager (API) Team Lead, you will combine technical leadership with hands-on game provider management to ensure the successful adoption and performance of our API solutions. You will lead the game providers’ integrations.

In this dual-focus role, you will be responsible for defining technical account management standards, optimising client and provider onboarding workflows, and guiding game providers through complex API integrations while managing the daily operational performance and growth of your team. You will serve as the strategic escalation point for game provider technical issues and act as the core link between your team, clients, providers, Product, and Engineering.

Key Responsibilities

Team Leadership & Strategy

• People Management: Mentor, train, and manage a team of Technical Account Managers, conducting regular 1:1s, performance reviews, and career development plans.

• Process Optimization: Continuously refine onboarding procedures, workflow automations, and mandatory testing protocols to shorten integration lifecycles and solve post-live issues efficiently.

• Resource & Queue Allocation: Oversee ticket distribution, workload balancing, and game provider project assignments to maintain high service-level agreements (SLAs) and rapid resolution times.

• KPI Management: Track and report key metrics to Integration Manager, including time-to-live (TTL), game provider pass rates, product performance, and game provider satisfaction scores.

Technical Account Management & Game Provider Onboarding

• Direct Game Provider Engagement: Act as a lead technical advisor, managing game provider relationships until they go live and beyond.

• API Testing & Quality Assurance: Enforce strict testing standards (using tools like Postman) to ensure game providers pass mandatory integration tests before finalising the process.

• System Setups & Troubleshooting: Help game providers troubleshoot issues, RESTful API schemas, and JSON payload configurations to minimise operational disruption.

• Timeline & Goal Alignment: Push game providers to meet integration deadlines without compromising quality, ensuring solutions align directly with their business goals.

Cross-Functional Collaboration & Standards

• Product & Engineering Bridge: Serve as the primary point of contact for internal Product and Engineering teams, relaying game provider feedback, API usability issues, and feature requests.

• Documentation & Best Practices: Lead the creation and maintenance of comprehensive internal department documentation, game provider-facing integration guides, and operational runbooks.

• Escalation Point: Handle high-priority game provider technical escalations, providing fast, empathetic, and expert resolution.

Required Qualifications

Experience & Leadership

• Leadership Experience: 2+ years of experience leading, managing, or mentoring technical, customer-facing teams (e.g., TAM, Solutions Engineering, Technical Support).

• Technical Experience: Minimum 4–5 years in hands-on technical roles working heavily with RESTful APIs, JSON data structures, and modern technical setups.

• Tooling Proficiency: Advanced expertise with API testing tools (e.g., Postman), CRM systems, and ticketing tools.

Skills & Competencies

• Technical Communication: Ability to explain complex technical concepts fluently and clearly to both technical developers and non-technical business users.

• Project & Deadline Management: Proven ability to manage multiple game provider projects simultaneously while keeping stakeholders accountable to timelines.

• Analytical Problem-Solving: Strong diagnostic capabilities for debugging issues and identifying root causes in real time.

• Language Skills: Fluency in English (written and verbal) is required; additional European languages are a plus.

What We Offer

• A competitive salary package based on your experience.

• An impressive benefits package, focused on our culture of integral health that includes medical insurance, gym with personal trainer, sauna and hyperbaric chamber, and fresh fruit every day.

• Tax-advantageous wage benefit: Meal card, transport package and other measures such as childcare allowance.

• Discount on Veg it (vegan meals) to order your lunch at the office.

• Flexible start and finish times.

• Reduced working hours in August.

• 23 holidays plus 3 extra days at disposal

• Hybrid Work Model.

• English classes

• Parking benefit for those who live outside of Barcelona.

• And what we are very proud of, you will join a young, motivated and powerful team with a great team culture. As it’s not all work, we maintain the team spirit with team building events, parties and workshops where you can enjoy our achievements. When you leave in the afternoon, you can join our paddle tennis games near the office.