Technical Account Manager - API

About the role

The Technical Account Manager (TAM) is responsible for overseeing the technical needs of customers both pre- and post-sales. This role is pivotal in ensuring the successful implementation of our API solutions, acting as the primary touchpoint for clients throughout the integration process. The ideal candidate will have excellent problem-solving skills, technical proficiency, and a customer-first mindset to assist clients efficiently while promoting best practices. You will work closely with clients to ensure smooth technical integration of the company's API, while also collaborating with internal teams to ensure optimal performance of client systems. As a TAM, you’ll be the bridge between technical teams and customers, providing product expertise and managing technical relationships to ensure customer satisfaction during the integration process and solve post integrations doubts and issues with clients.

You will act as a trusted advisor to clients, using your technical knowledge to help them achieve their business goals. You should be able to explain complex technical concepts to technical and non-technical users, ensure product performance, and help guide clients through the integration process. Your ultimate goal is to build strong, long-term relationships with customers by delivering technical solutions that drive results.

Key Responsibilities:

Client Integration Support

• Guide clients through the API integration process, providing clear instructions, support, and timely solutions to their inquiries.

• Address client doubts with efficient and caring communication, ensuring a positive experience throughout the integration process.

• Recommend solutions and best practices tailored to client needs to optimize the integration process.

Integration Testing and Feedback

• Ensure clients pass the mandatory integration test to finalize the process.

• Provide detailed feedback during testing and advice on necessary improvements for clients who do not meet the required standards.

Technical Assistance

• Collaborate on tech setups to prepare systems for smooth integrations.

• Resolve issues and tickets related to integration challenges, ensuring minimal disruption.

Client Relationship Management

• Act as the main point of contact for clients during the integration process and until the client goes live, fostering trust and alignment with their goals.

• Push clients to meet deadlines, ensuring integrations are completed in the shortest time possible without compromising quality.

Strategic Alignment

• Align integration processes with company goals and objectives.

• Continuously optimize procedures to enhance efficiency and client satisfaction.

• Contribute to write and maintain comprehensive documentation for the department..

• Report on product performance and make recommendations for improvements.

• Liaise with the Product and Engineering teams, coordinating technical communication with clients.

• Establish and promote best practices within the team.

Required Qualifications:

• Education: Bachelor’s degree in Computer Science, Engineering, or a relevant field.

• Experience:

  • Minimum of 3 years of experience in a technical role, preferably in a customer-facing capacity.

  • Proven experience working with RESTful APIs, JSON data structures,and technical setups

  • Familiarity with software development and API testing tools such as Postman.

  • Experience managing client projects, from requirement analysis to post-deployment support.

  • Customer centric and ability to have fluid, friendly and competent conversations with clients
    

• Skills:

  • Strong problem-solving abilities and analytical thinking.

  • Excellent verbal and written communication skills, capable of explaining technical concepts to non-technical users.

  • Ability to quickly grasp customer needs and provide appropriate technical solutions.

  • Proficiency with ticketing systems and CRM tools is a plus.

  • Ability to work both independently and as part of a collaborative team.

  • Solid organizational skills, with the ability to manage multiple projects and clients simultaneously.
    

• Language: Fluency in English is required; additional language skills are a plus.

What We Offer

• A competitive salary package based on your experience.

• An impressive benefits package, focused on our culture of integral health that includes medical insurance, gym with personal trainer, sauna and hyperbaric chamber, and fresh fruit every day.

• Tax-advantageous wage benefit: Meal card, transport package and other measures such as childcare allowance.

• Discount on Veg it (vegan meals) to order your lunch at the office.

• Flexible start and finish times.

• Reduced working hours in August.

• 23 holidays plus 3 extra days at disposal

• Hybrid Work Model.

• English classes

• Parking benefit for those who live outside of Barcelona.

• And what we are very proud of, you will join a young, motivated and powerful team with a great team culture. As it’s not all work, we maintain the team spirit with team building events, parties and workshops where you can enjoy our achievements. When you leave in the afternoon, you can join our paddle tennis games near the office.