Customer Success Specialist - Canada
At a glance
Mid-level Customer Success role at ADB SAFEGATE. Ontario.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Handle aftermarket orders by tracking progress, preparing quotes, and coordinating schedules
- Pursue sales of spares, upgrades, maintenance agreements, and service contracts
- Keep customer records, orders, pipelines, and process activity current in CRM systems
- Answer customer calls and written questions, share updates, take orders, and address complaints
- Follow up on overdue accounts, including collection calls and documenting payment information
What you bring
- A high school diploma plus at least two years of customer service experience
- Comfort using multiple software and database systems to manage orders, pipelines, and company processes
- Ability to apply documented rules and instructions with some independence
- French language skills are strongly preferred
Who this fits
You’ll suit a mid-level customer service professional who can combine aftermarket selling with phone-based support, order administration, and collections follow-up. The role is based in Ontario, Canada, supports customers during business hours, and works with colleagues across different countries.
From the employer
Smarter, Better, Now.
ADB SAFEGATE’s functional teams are integral to powering innovation and ensuring operational excellence across the organization.
The Opportunity....
The Customer Success Specialist is primarily responsible for aftermarket sales and support for external customers by using excellent, in-depth knowledge of company products, programs, and systems. They actively seek and execute campaigns to grow aftermarket sales including spares, product upgrades, PMA (Preventative Maintenance Agreements) and service contracts while maintaining a high-level call center experience during business hours for customer support and customer orders.
You will make an impact by...
- Supporting aftermarket order tracking, price quoting, and scheduling
- Maintaining customer information in the appropriate Customer Relationship Management (CRM) systems and processes
- Managing timelines and tasks to ensure schedules are met
- Selling products and services
- Communicating with customers to provide updates, field questions and respond to other requests
- Responding to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
- Conferring with customers by telephone to provide information about products or services, take or enter orders, or obtain details of complaints
- Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Providing Accounts Receivable follow up on past due accounts including collections calls, tracking / recording collections data and information from customers
The talent we want to inspire has...
- High school diploma and 2-5 or more years of customer service experience
- Ability to work with a variety of software and database systems to manager orders, pipelines and other company processes
- Ability to interpret documented rules, past practices, or instruction on a semi-independent level
- Bilingual in French is strongly preferred
What's on offer
We value you and your contribution in the business. Recognizing and rewarding the impact you make is important to us.
- In return we offer a competitive salary/ benefits
- The opportunity to develop your career. We love to upskill and promote our staff; there's nothing better than to see someone gain a strong sense of pride and accomplishment.
- A great flexible working culture with company values and behaviors that help shape your development and lead to success for you and the Company.
- An international environment with opportunities to collaborate with colleagues in different countries around the globe.
If you want to join a global business and enjoy being a team player who's driven and passionate, then this is your opportunity to come on board by applying.
What to learn more about working at ADB SAFEGATE then check out our Career's website https://adbsafegate.com/about/career/
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