Technical Onboarding Manager - B2B2C
At a glance
Mid-level Customer Success role at 1GLOBAL. Berlin · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead onboarding journeys for B2B2C partners from initial setup through post-launch support
- Serve as customers’ product and API point person during onboarding and after launch
- Give structured demos and explain functionality, APIs, and workflows in detail
- Turn customer business needs into clear product and technical requirements
- Track progress in Jira or similar tools, remove blockers, and monitor early usage and performance
What you bring
- You understand REST API fundamentals, including endpoints, authentication, and workflows
- You have worked with Product teams and Agile tools such as Jira, Confluence, and roadmaps
- You can lead organized demos and answer detailed product and API questions with confidence
- You communicate well with stakeholders and connect product choices to revenue and customer success
Who this fits
This role suits someone who combines technical product knowledge with customer-facing onboarding and business judgment. Experience in telecom, MVNE, SaaS, platform businesses, enterprise or B2B onboarding, Product Management, Solutions Consulting, or Technical Account Management would be useful. The position is onsite in Berlin, Germany.
From the employer
About Us
1GLOBAL is a technology-driven global mobile communications provider helping enterprises and consumer brands deliver seamless connectivity worldwide. Powered by a best-in-class telecom platform, proprietary eSIM technology, and its own mobile core network across 15 countries, 1GLOBAL operates as a fully regulated telecommunications provider in 43 countries.
Founded in 2022, 1GLOBAL has rapidly become one of Europe's fastest-growing telecom technology companies, connecting more than 80 million people and devices globally. Our customers include leading banks, multinational enterprises, global retailers, travel companies, payment service providers, and digital-first businesses.
Headquartered in the Netherlands, with R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 550 professionals across 16 countries. With annual revenues exceeding US$200 million and a strong track record of profitability, we continue to invest in innovation, infrastructure, and international expansion as we redefine the future of global mobile connectivity.
About the Team
We are hiring a Technical Onboarding Manager who combines product thinking, technical understanding, and business acumen. This role is responsible for leading customer onboarding, coordinating internal teams, and acting as the product and API expert during demos and customer interactions.
About the Role
- Own and manage customer onboarding journeys for our B2B2C partners.
- Act as the primary product and API interface for customers during onboarding and post-launch.
- Conduct product demos and respond to detailed questions about functionality, APIs, and workflows.
- Work closely with Product, Engineering, and Operations teams to streamline onboarding processes.
- Translate customer business requirements into clear product and technical requirements.
- Track onboarding progress using Jira or similar tools and proactively resolve blockers.
- Monitor onboarding success, usage, and early performance.
Requirements
About You
Must Have
- Strong understanding of REST APIs (concepts, endpoints, authentication, workflows).
- Experience working with Product teams and Agile tools (Jira, Confluence, roadmaps).
- Ability to run structured demos and confidently answer product and API questions.
- Strong business mindset — understands how product decisions impact revenue and customer success.
- Excellent stakeholder management and communication skills.
Nice to Have
- Experience in telecom, MVNE, SaaS, or platform businesses.
- Experience with onboarding enterprise or B2B clients.
- Background in Product Management, Solutions Consulting, or Technical Account Management.
Benefits
Why 1GLOBAL?
- Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 50% year-on-year under the leadership of successful tech entrepreneurs.
- Major Transaction Exposure: Be in the driver’s seat for transactions that will have an impact on the future telco industry.
- Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors and constantly being exposed to talented and driven individuals.
- Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts.
- Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field.
- International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company.
- Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment.
- Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry.
1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.
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