Client Success Manager - HubSpot Consulting
At a glance
Mid-level Customer Success role at 1406 Consulting. Remote · full-time.
In listing
Growth Roles summary, based on the employer's posting.
What you'll do
- Run HubSpot project plans from kickoff to completion, setting timelines, dependencies, and deliverables
- Turn the agreed scope into actionable work for implementation specialists and coordinate cross-functional delivery
- Lead client meetings, clarify decisions and next steps, and keep expectations aligned with execution
- Surface account risks and growth opportunities, then connect client goals to additional HubSpot services
- Handle difficult scope or delivery discussions and guide stakeholders toward clear solutions
What you bring
- At least three years in SaaS or HubSpot implementations, consulting, project management, or B2B agency client success
- Hands-on experience delivering software implementations while coordinating timelines across multiple stakeholders
- Previous use of the HubSpot platform and strong project management capability with Teamwork.com, Asana, Monday.com, or ClickUp
- Strong client-facing communication and facilitation skills, with a record of creating accountability and advancing complex work
Who this fits
You’ll fit this role if you can own both implementation delivery and the client relationship, rather than working mainly in support or ticket queues. The work suits someone who combines structured project ownership with commercial judgment around cross-sell and upsell opportunities. It is a remote, client-facing position for someone comfortable driving proactive accountability with clients and internal teams.
From the employer
Client Success Manager - HubSpot Consulting
USA (Remote)
1406 Consulting is a dynamic and rapidly growing Elite HubSpot partner agency dedicated to helping businesses achieve their full potential. Our team leverages HubSpot and best-in-class technology to drive measurable growth for our clients. As we continue to scale, we are looking for a Client Success Manager to join our team.
This role is responsible for leading HubSpot implementations and owning client outcomes end-to-end. You will manage project plans, align cross-functional delivery teams, and ensure successful execution—while also owning the client relationship and identifying opportunities for growth.
This is not a support role. We are looking for candidates who have experience running software implementations, managing timelines, and driving accountability across both internal teams and clients.
Key Responsibilities
Implementation & Delivery Ownership
- Own and manage HubSpot project plans from kickoff through completion
- Translate scope of work into clear, actionable plans for the Implementation Specialist (IS) team
- Define timelines, dependencies, and deliverables across all work streams
- Proactively identify risks, blockers, and misalignment—and drive resolution
- Hold both internal teams and clients accountable to agreed timelines and outcomes
Client Alignment & Communication
- Serve as the primary point of contact for assigned accounts
- Lead structured client meetings with clear agendas, decisions, and next steps
- Ensure alignment between client expectations and delivery reality
- Communicate proactively on progress, risks, and timeline changes to maintain trust and transparency
Growth & Account Ownership
- Identify gaps, risks, and opportunities within accounts
- Drive cross-sell and upsell opportunities by aligning client goals with additional HubSpot solutions and services
- Translate business needs into clear, scoped recommendations
Objection Handling & Problem Solving
- Lead difficult conversations with confidence and clarity
- Navigate challenges by aligning stakeholders on solutions and next steps
- Turn delivery or scope challenges into opportunities for stronger outcomes
Client Relationship & HubSpot Expertise
- Build strong, trusted client relationships rooted in accountability and results
- Provide strategic guidance on HubSpot tools and best practices in partnership with implementation and technical teams
- Monitor account health, ensuring high retention and long-term success
Required Experience & Qualifications
- 3+ years of experience in SaaS implementations, HubSpot Implementations, consulting, project management, or client success in a B2B services or agency environment
- Experience running software implementations and managing timelines across multiple stakeholders
- Prior HubSpot platform experience
- Strong project management skills with experience using tools such as Teamwork.com, Asana, Monday.com, or ClickUp
- Exceptional communication and facilitation skills in client-facing environments. This is a remote, client-facing role.
- Proven ability to manage complexity, drive accountability, and move work forward
Who Will Succeed in This Role
- Has led SaaS or HubSpot implementations and understands how to drive projects forward
- Is comfortable owning both client relationships and execution
- Has HubSpot platform experience
- Balances relationship management with structure and accountability
- Thinks commercially and can identify growth opportunities within accounts
This Role Is Not a Fit For Someone Who
- Is primarily focused on customer support or ticket-based work
- Has not owned project timelines or cross-functional delivery
- Prefers reactive work over proactive ownership
What We Offer
- Competitive salary and performance-based bonuses
- Comprehensive healthcare and benefits package, including company-paid medical insurance and 401k matching
- A collaborative, growth-oriented culture where your contributions directly impact client success and company growth
- Ongoing professional development, including HubSpot certifications and leadership coaching
Compensation:
The target base salary range for this position is $80,000 - $95,000 annually, based on relevant experience and qualifications, plus potential for performance-based bonuses.
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