Lifecycle Marketing Manager - Consumer
Mid-level Email Marketing role at Kraken. Remote, United States · full-time · $96,000–$192,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Set lifecycle plans across email, push, and in-app messaging to improve engagement, adoption, and loyalty
- Build CRM campaigns that connect customers with relevant Kraken products and services
- Analyze campaign performance, refine plans, manage spend, and run experiments
- Use automation to increase engagement and retention throughout the customer journey
- Keep leaders and partners informed while clearing compliance and regional marketing blockers
What you bring
- At least five years leading complex lifecycle or CRM programs from planning through delivery
- Hands-on experience creating CRM campaigns that involve multiple stakeholders
- Experience with CRM and campaign platforms such as Braze
- Strong B2C lifecycle marketing knowledge, with crypto experience considered a plus
- Copywriting, automation, segmentation, and subscriber management across several channels
Who this fits
You’ll suit this role if you’re a data-focused B2C lifecycle marketer who can connect strategy, CRM execution, experimentation, and revenue outcomes. You’ll work remotely in the United States on Consumer products, partnering with product, analytics, marketing technology, CRM operations, compliance, legal, and regional teams. Crypto experience is helpful, and the work requires attention to local marketing regulations across priority markets.
From the employer
Building the Future of Open Finance
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
Before you apply, we encourage you to explore our culture page to understand what drives us and how we work.
The team
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.
As the Marketing Manager - Lifecycle focused on Consumer products at Kraken you’ll need to be a highly-motivated, data-driven lifecycle marketer ready to drive the full lifecycle strategy for driving product adoption and engagement in each of our key markets, delivering revenue upside in the process. The Marketing Manager will be a key member of the Consumer Marketing team and will work closely with numerous stakeholders across the company including regional operations, marketing technology, product, data analytics, and CRM ops.
The opportunity
Drive the strategy for lifecycle programs involving a mix of email, push, and in-app delivering best-in-class communications that drive engagement and desired outcomes, and other actions that improve client quality and loyalty
Help shape the formation of the lifecycle strategy for Consumer both from a technology and marketing execution point of view, being accountable for key metrics that support revenue growth at the company
Build and execute complex CRM campaigns that guide clients to relevant products and services within the Kraken ecosystem
Conduct data analysis of campaign results, while using data to optimize and create operational plans and manage spend
Execute thoughtful experimentation to unlock high-impact campaigns, and leverage automation to maximize engagement & retention throughout the whole customer lifecycle
Be a key stakeholder in growth across the company, keeping leadership updated on the progress being made and working closely with the wider business to drive incremental value
Work closely with our compliance, legal, and regional operations teams to remove blockers in marketing across priority geos. This also involves making sure that we are being 100% compliant with local regulators in the way we market and communicate to customers
What you bring
5+ years of experience with a proven ability leading the development of complex lifecycle/CRM programs from strategy-to-execution
Extensive experience building and executing complex CRM campaigns with multiple stakeholders
Experience with CRM tools such as Braze (ideal but not essential), and other campaign-building tools
A proven understanding of how to drive lifecycle marketing results in a predominantly B2C setting, with experience working within crypto as a big plus
In-depth knowledge of marketing automation/CRM systems, with experience pushing the boundaries of what those platforms can do
Strong copywriting skills to support the building of individual campaigns
Expertise in customer segmentation strategies and subscriber management across multiple channels (omni-channel)
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Our commitment
Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
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