UX Ecommerce Manager
Mid-level Ecommerce Marketing role at Princess Polly. West Hollywood · full-time · $110,000–$125,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Own UX direction for Shopify sites and apps, covering key journeys from homepage through checkout
- Create wireframes, user flows, and polished interface designs in Figma
- Use analytics and user insights to find friction, guide changes, and evaluate results
- Run experimentation with the CRO agency to improve journeys and site performance
- Launch Shopify marketing pages and manage ongoing site and app updates
What you bring
- At least four years in UX design, including senior or lead-level experience
- A track record with busy, mobile-first ecommerce websites and a portfolio showing ecommerce UX work
- Strong Figma and Adobe Creative Suite skills, plus familiarity with Shopify and its partner network
- Knowledge of UX principles, conversion optimization, experimentation, and analytics platforms
- Experience applying AI tools to make design and implementation more efficient
Who this fits
You’ll suit this role if you can combine UX strategy, ecommerce conversion work, and detailed design execution in a fast-moving environment. The job is hybrid in West Hollywood and involves working with development, ecommerce, brand, design, marketing, CX, merchandising, and external partners. You’ll need to work independently, communicate clearly, use data to test assumptions, and adapt as priorities shift.
From the employer
Role Purpose
To own and elevate the front-end user experience across Princess Polly's ecommerce sites and apps — leading UX strategy, driving conversion through design, and ensuring every customer touchpoint is intentional, on-brand, and performance-led.
Organisational Contribution & Influence
This role sits at the intersection of design, product, and conversion, partnering closely with our development team, CRO agency, and broader ecommerce function. The UX Ecom Manager takes ownership of the UX roadmap and is accountable for the quality, consistency, and performance impact of design decisions across all digital touchpoints.
Key Responsibilities
Component 1 — UX Design & Strategy
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Lead the design and iteration of core ecommerce flows (homepage, PDP, PLP, cart, checkout, navigation, etc.) across our Shopify sites and apps
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Create wireframes, user flows, and high-fidelity UI designs in Figma
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Develop mobile-first, conversion-focused experiences that drive engagement and sales across all devices
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Use analytics tools (GA4, Shopify, Microsoft Clarity, etc.) to proactively identify user pain points, uncover opportunities, and measure the impact of UX changes
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Lead A/B testing and experimentation strategy alongside our contracted CRO agency to improve user flows and performance
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Ensure all design decisions are grounded in data, user insights, and measurable outcomes
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Maintain and champion accessibility standards and best-in-class design practices
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Leverage AI tools to support design exploration, iteration, and efficiency while maintaining high-quality, on-brand outputs
Component 2 — Site & App Updates
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Build and launch marketing pages within Shopify
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Manage ongoing updates across sites and apps, including regular promotional and campaign changes
Skills & Experience
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4+ years of experience in UX design, with at least 1–2 years in a senior or lead capacity
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Strong experience with high-traffic, mobile-first ecommerce sites
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Proficiency in Figma and Adobe Creative Suite
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Solid understanding of the Shopify ecosystem and partner landscape
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Deep knowledge of UX best practices and conversion-focused design
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Strong UX portfolio demonstrating ecommerce experience
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Experience with A/B testing, CRO methodologies, and analytics platforms
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Experience using AI tools to improve design and implementation efficiency
Qualities & Attributes
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Self-led, strategic thinker who considers long-term impact and thrives in a fast-paced environment
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Collaborative and clear communicator who fosters trust and alignment across teams
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Holds a high bar for design quality and sweats the details that others miss
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Data-driven — comfortable using analytics to challenge assumptions and validate decisions
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Flexible and adaptable with the ability to adjust quickly to changing priorities and conditions
Key Collaboration Points
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Partner closely with the development team on UX implementation and front-end delivery
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Engage and collaborate with internal stakeholders across ecommerce, brand, design, marketing, CX, and merchandising to gather feedback and drive continuous improvement
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Coordinate with third-party partners to ensure alignment and timely delivery of projects