Senior E-Commerce Account Manager, Client Services
Power Digital📌 Core Information
🔹 Job Title: Senior E-Commerce Account Manager, Client Services
🔹 Company: Power Digital
🔹 Location: United States (Remote, In-office, or Hybrid)
🔹 Job Type: Full-time
🔹 Category: 📞 Customer Service
📌 Essential Job Details
🚀 Job Overview
As a Senior E-Commerce Account Manager at Power Digital, you'll lead cross-functional teams to drive client success in the e-commerce space through integrated digital marketing strategies. You'll serve as the strategic bridge between clients and internal teams, leveraging data-driven insights to optimize marketing campaigns across paid, owned, and earned channels. Your role combines marketing expertise with business consulting to deliver measurable growth and client retention.
ASSUMPTION: Based on the comprehensive job description, this appears to be a senior client-facing role that combines account management with strategic marketing leadership specifically for e-commerce clients. The role seems to focus on both team leadership and client relationship management.
📋 Key Responsibilities
- ✅ Client Relationship Management: Build strong relationships with key client decision-makers through monthly one-on-one check-ins to review performance, gather feedback, and identify new business opportunities
- ✅ Strategic Leadership: Guide cross-functional account teams with comprehensive marketing strategies across paid, owned, and earned channels to meet or exceed client business objectives
- ✅ Data Analysis & Reporting: Leverage data analytics tools (Google Analytics, Shopify) to identify opportunities and translate findings into actionable insights
- ✅ Measurement Framework Development: Create and implement measurement systems that connect marketing activities to business outcomes, using multiple data sources to guide strategic decisions
- ✅ Team Leadership: Coach and develop team members through servant leadership principles and provide specific feedback to enhance business acumen
- ✅ Contract Renewal Management: Lead renewal strategies, presentations, and proposal development to extend client partnerships
- ✅ Service Expansion: Work with Account Managers to identify additional strategies that improve performance and expand client relationships
- ✅ AI & Technology Utilization: Employ AI technologies and Power Digital's Nova ecosystem to enhance business processes and drive results
🎯 Required Qualifications
Education: Bachelor's Degree in Marketing, Communication or related discipline
Experience: 8+ years of cross-channel digital marketing experience, including strategic planning, consumer insights, digital integration, and client services (agency experience preferred)
Skills:
- Proven track record of high customer satisfaction scores (NPS or similar metrics)
- Extensive CRM/Marketing Operations platform experience (Salesforce, Shopify, Hubspot)
- Business metrics proficiency (LTV:CAC, MER, etc.)
- Campaign leadership from strategy through execution in multi-channel environments
- Executive relationship-building capabilities
- Consulting mindset for both marketing and business challenges
- Self-starter mentality with high energy and positive attitude
- Entrepreneurial problem-solving approach with passion for continuous learning
💰 Compensation & Benefits
Salary Range: Base salary + commission opportunities (Not specified)
Benefits:
- Medical, Dental, Vision insurance (up to 100% employer contribution for employee premium)
- 401(k) plan with 4% employer contribution matching
- Unlimited Time Off (available immediately)
- 4 hours quarterly paid Volunteer Time Off
- Flexible work environment (remote, in-office, or hybrid)
- $100 work-from-home stipend
- Employee Assistance Program
- 12 observed US holidays + 2 mental health recharge days annually
- Professional development programs (Hedgehog and Vital 5s)
- Quarterly performance awards with monetary prizes
- DEI initiative participation opportunities
Industry Comparison: This benefits package appears competitive for senior account management roles in digital marketing agencies, particularly with the unlimited PTO policy, flexible work arrangements, and comprehensive healthcare coverage.
ASSUMPTION: While the exact salary range isn't provided, senior e-commerce account managers at digital agencies typically earn between $85,000-$130,000 base salary plus potential commission, depending on location, experience, and client portfolio size. The benefits package appears comprehensive and competitive within the industry.
📌 Applicant Insights
🔍 Company Context
Industry Position: Power Digital is a tech-enabled growth marketing firm offering full-service digital marketing solutions across multiple channels. They position themselves at the intersection of marketing, consulting, and data intelligence, working with both leading and emerging companies globally.
Company Size: Not explicitly stated, but appears to be a mid to large-sized agency managing "billions in media" with multiple service lines and departments.
Company Stage: Established growth company with proprietary technology (Nova) and a comprehensive service offering across multiple marketing disciplines.
ASSUMPTION: Based on the description of managing "billions in media" and offering numerous specialized services, Power Digital appears to be a well-established agency with significant market presence, likely in a growth phase given their emphasis on innovation and expansion.
📊 Role Analysis
Career Level: Senior
Reporting Structure: Reports to Client Services department leadership; supervises cross-functional account teams
Team Size/Composition: Leads cross-functional teams including specialists across various marketing disciplines (SEO, Content, Paid Media, Social, etc.)
Growth Opportunities: The job listing mentions "unlimited opportunities for growth & leadership" within a rapidly growing firm, suggesting potential advancement into higher-level client services or departmental leadership roles.
ASSUMPTION: Based on the responsibilities and KPIs, this role appears to have significant team leadership responsibility and direct client relationship management with executive stakeholders. The position likely serves as a stepping stone to Director-level positions within the agency structure.
🌍 Location & Work Environment
Office Type: 100% remote, in-office, or hybrid options available for anyone legally eligible to work in the U.S.
Geographic Context: United States-wide position with no specific location requirements mentioned.
Work Schedule: Not explicitly stated, but likely follows standard business hours with flexibility given the remote work options.
Regional Considerations: Must be legally eligible to work in the United States. Given the client-facing nature of the role, candidates may need to consider time zone alignment with both internal teams and e-commerce clients.
ASSUMPTION: While the role offers location flexibility, e-commerce client management often requires availability during standard U.S. business hours. Those working remotely would likely need a professional home office setup to conduct virtual client meetings effectively.
💼 Interview & Application Insights
Typical Process: Digital marketing agency senior roles typically involve multiple interview rounds, including initial screening, team interviews, case studies or strategy presentations, and final executive interviews.
Key Assessment Areas: Strategic thinking, client relationship management skills, team leadership experience, e-commerce marketing expertise, data analysis capabilities, and business acumen.
Application Tips: Highlight specific e-commerce campaign results, client retention statistics, team leadership examples, and experience with mentioned platforms (Shopify, Google Analytics, etc.). Quantify achievements with metrics relevant to the listed KPIs.
ATS Keywords: e-commerce, account management, digital marketing strategy, client retention, CRM, Shopify, LTV:CAC, multi-channel marketing, team leadership, marketing analytics, service expansion, client services, revenue growth.
ASSUMPTION: These insights are based on standard hiring practices for senior client service roles in digital marketing agencies. The actual process may vary based on Power Digital's specific hiring protocols.
🛠️ Tools & Technologies
- CRM/Marketing Platforms: Salesforce, Shopify, HubSpot
- Analytics: Google Analytics, Nova (proprietary technology)
- Marketing Channels: SEO, Content Marketing, Paid Media, Social Media, Programmatic, CTV, PR, Influencer Marketing, Email/SMS
- Business Metrics: LTV:CAC, MER (Marketing Efficiency Ratio)
ASSUMPTION: While not all tools are explicitly mentioned, proficiency with common digital marketing platforms like Google Ads, Facebook Ads Manager, email marketing platforms, and project management software would likely be expected based on the role's cross-channel responsibilities.
👔 Cultural Fit Considerations
Company Values: People-first, diversity in backgrounds and experiences, integrity, autonomy, grit, innovation, results-driven, growth-obsessed.
Work Style: Fast-paced, entrepreneurial, data-driven, collaborative across functional teams, consultative approach to client relationships.
Self-Assessment:
- Do you thrive in a growth-oriented environment where you're expected to drive measurable results?
- Are you comfortable balancing team leadership with hands-on client relationship management?
- Do you enjoy translating complex data into strategic marketing recommendations?
- Are you energized by solving business challenges through innovative marketing approaches?
- Can you effectively coach team members while managing client expectations?
ASSUMPTION: Based on the company description and role requirements, Power Digital appears to value entrepreneurial initiative, accountability for results, and a consultative approach to client relationships. The culture seems to reward those who can balance strategic thinking with practical execution.
⚠️ Potential Challenges
- Balancing client relationship management with internal team leadership responsibilities
- Meeting quarterly service expansion quotas while maintaining high client satisfaction
- Navigating complex, multi-channel marketing strategies across diverse e-commerce clients
- Translating technical marketing data into business insights for executive-level clients
- Maintaining high team retention rates (95%+) in a competitive agency environment
ASSUMPTION: These potential challenges are inferred from the stated KPIs, responsibilities, and typical dynamics in senior agency account management roles. The actual challenges may vary based on specific client portfolio and team composition.
📈 Similar Roles Comparison
This Senior E-Commerce Account Manager role differs from standard Account Manager positions by requiring deeper e-commerce expertise and stronger strategic leadership across multiple marketing channels. Compared to Digital Strategy Directors, this role has more direct client relationship management responsibility but less overall departmental leadership. Unlike specialized channel managers (SEO Manager, Paid Media Director), this position requires broad multi-channel expertise with particular focus on e-commerce business metrics and performance marketing.
ASSUMPTION: This comparison is based on standard digital marketing agency role structures. Power Digital may have unique title designations or role responsibilities that differ from industry norms.
📝 Sample Projects
- Developing a comprehensive cross-channel holiday marketing strategy for an e-commerce client to maximize Q4 revenue growth
- Creating a data integration framework that connects marketing activities to business outcomes through first-party data analysis
- Implementing a testing roadmap to optimize conversion rates across the customer journey for a DTC brand
- Leading the development of a renewal proposal that showcases past performance and future growth opportunities
- Designing a service expansion strategy that identifies complementary marketing channels to improve overall performance
ASSUMPTION: These sample projects are illustrative examples based on the responsibilities listed in the job description and typical e-commerce marketing initiatives.
❓ Key Questions to Ask During Interview
- How does Power Digital define success for Senior Account Managers both in terms of client metrics and internal team development?
- Could you share examples of how the Nova technology platform enhances client strategy and decision-making?
- What is the typical composition of the cross-functional teams I would be leading, and how integrated are the different marketing specialties?
- How does Power Digital approach measurement frameworks for e-commerce clients, particularly around attribution challenges?
- What professional development opportunities would be available to continue growing my leadership and strategic capabilities?
- Can you describe the ideal client portfolio size and types of e-commerce businesses I would be supporting?
ASSUMPTION: These questions are suggested based on the role description and would need to be tailored to specific interview contexts and stages in the hiring process.
📌 Disclaimer
⚠️ This enhanced job description was AI-generated based on the original job listing. Information has been organized and supplemented with industry-standard insights where details were not provided. All assumptions are explicitly labeled. Applicants should verify all details directly with the employer before making decisions based on this content.
📌 Next Steps for Applicants
- Resume Optimization: Tailor your resume to include keywords like "e-commerce," "account management," "client services," "revenue growth," "multi-channel marketing," and specific platforms mentioned (Shopify, Google Analytics). Highlight quantifiable achievements related to client retention and revenue growth.
- Portfolio Preparation: Compile case studies that demonstrate your experience with e-commerce clients, particularly showcasing your strategic approach and measurable results.
- LinkedIn Profile Update: Ensure your LinkedIn profile reflects your e-commerce expertise and client leadership experience, as recruiters will likely review it.
- Research: Visit Power Digital's website and social media to understand their client portfolio, company culture, and recent achievements. Research their proprietary Nova technology to understand its role in their service offering.
- Application Submission: Apply through Power Digital's official careers page at https://powerdigitalmarketing.com/company/careers/ to ensure legitimacy.
- Network Connection: Connect with current Power Digital employees on LinkedIn to learn more about the company culture and potentially gain an internal referral.