Senior Account Manager, Client Services

🔹 Job Title: Senior Account Manager, Client Services

🔹 Company: Power Digital

🔹 Location: United States (Remote available)

🔹 Job Type: Full-time

🔹 Category: 📞 Customer Service

🚀 Job Overview

As a Senior Account Manager at Power Digital, you'll lead cross-functional digital marketing teams serving clients across B2B, Lead Generation, eCommerce, Omni-Channel, and Fashion industries. You'll develop integrated marketing strategies across paid, owned, and earned channels while building strong client relationships with key decision makers. This role combines marketing expertise with business acumen to drive measurable results and expand client partnerships.

ASSUMPTION: Based on the KPIs and responsibilities mentioned, this appears to be a role with both client relationship management and revenue generation expectations, focusing on client retention and growth.

📋 Key Responsibilities

• ✅ Build and maintain relationships with client key decision makers through monthly one-on-one check-ins
• ✅ Lead cross-functional account teams with comprehensive marketing strategies across multiple channels
• ✅ Leverage data analytics tools to derive actionable insights and strategic opportunities
• ✅ Develop measurement frameworks using multiple datasets to guide marketing decisions
• ✅ Coach and develop team members through servant leadership and targeted feedback
• ✅ Lead contract renewal strategies and proposal development to extend client partnerships
• ✅ Identify and execute service expansion opportunities to grow client accounts
• ✅ Utilize AI technologies and the Nova ecosystem to enhance business processes
• ✅ Manage additional tasks and projects assigned by Client Services leadership

🎯 Required Qualifications

Education: Bachelor's Degree in Marketing, Communication or related discipline

Experience: 8+ years of cross-channel digital marketing experience, preferably in a digital or media agency

Skills:

• Proven track record of high customer satisfaction scores (NPS or similar metrics)
• Extensive experience with CRM/Marketing platforms (Salesforce, Shopify, HubSpot)
• Ability to speak to business-level metrics (LTV:CAC, MER, etc.)
• End-to-end campaign leadership in multi-channel environments
• Relationship building with executive-level contacts
• Self-motivation and positive attitude in fast-paced environments
• Problem-solving abilities and entrepreneurial mindset

💰 Compensation & Benefits

Salary Range: Base salary + commission opportunities (Not specified)

Benefits:

• Medical, Dental, Vision insurance (up to 100% employer-paid employee premiums)
• 401(k) plan with 4% employer contribution matching
• Unlimited Time Off from day one
• 4 hours quarterly Volunteer Time Off
• Flexible work environment (remote, in-office, or hybrid)
• $100 Work From Home stipend
• Employee Assistance Program (EAP)
• 12 observed US holidays + 2 mental health days annually
• Professional development programs (Hedgehog and Vital 5s)
• Performance-based quarterly awards and recognition
• DEI initiative participation opportunities

Industry Comparison: The benefits package appears comprehensive and competitive for the digital marketing agency space, with the unlimited PTO, flexible work arrangements, and employer-paid insurance premiums being particularly strong offerings.

ASSUMPTION: While specific salary figures aren't provided, senior account management roles in digital marketing agencies typically range from $90,000-$130,000 base plus commission opportunities based on industry standards for U.S. markets. This varies significantly by location.

🔍 Company Context

Industry Position: Power Digital is a tech-enabled growth marketing firm offering full-service digital marketing solutions. They operate at the intersection of marketing, consulting, and data intelligence, focused on driving revenue and brand recognition for clients worldwide.

Company Size: Not specified, but appears to be an established firm managing "billions in media" with multiple service offerings.

Company Stage: Growth-oriented company with proprietary technology (nova) and a wide range of service offerings.

ASSUMPTION: Based on the scope of services and technologies mentioned, Power Digital appears to be a mid-to-large sized agency with significant resources rather than an early-stage startup.

📊 Role Analysis

Career Level: Senior

Reporting Structure: Reports to Client Services department leadership, leads cross-functional account teams including Account Managers.

Team Size/Composition: Leads cross-functional teams across various marketing disciplines (paid media, content, SEO, etc.).

Growth Opportunities: The company mentions "unlimited opportunities for growth & leadership" within a rapidly growing firm, suggesting potential advancement into higher leadership roles.

ASSUMPTION: This appears to be a mid-to-senior leadership role with direct people management responsibilities based on the team coaching responsibilities and relationship with Account Managers.

🌍 Location & Work Environment

Office Type: 100% remote, in-office, or hybrid options available for anyone legally eligible to work in the U.S.

Geographic Context: Position is open throughout the United States with no specific location requirement mentioned.

Work Schedule: Not explicitly stated, but typical agency environment would expect standard business hours with potential flexibility based on client needs.

Regional Considerations: Must be legally eligible to work in the U.S., but no state-specific requirements mentioned.

ASSUMPTION: The fully flexible work arrangement suggests the company has effective remote collaboration systems in place and values work-life balance.

💼 Interview & Application Insights

Typical Process: Digital marketing agency interviews typically include initial screening, portfolio/case study review, team interviews, and client-scenario discussions.

Key Assessment Areas: Strategic thinking, client relationship skills, marketing knowledge across channels, team leadership abilities, data analysis capabilities, and business acumen.

Application Tips: Highlight your experience with measurable client results, particularly Net Revenue Retention (105% target mentioned as KPI). Showcase examples of service expansion successes and team development achievements.

ATS Keywords: Customer retention, NPS scores, cross-channel marketing, media planning, CRM platforms (Salesforce, Shopify, HubSpot), LTV:CAC, business metrics, client relationship management, marketing strategy, team leadership.

ASSUMPTION: These insights are based on industry standards for senior marketing roles at digital agencies, as specific interview processes weren't mentioned in the listing.

🛠️ Tools & Technologies

• Nova (Power Digital's proprietary technology platform)
• CRM/Marketing platforms (Salesforce, Shopify, HubSpot)
• Analytics tools (Google Analytics mentioned)
• AI technologies (unspecified but mentioned as requirement)

ASSUMPTION: As a digital marketing agency, familiarity with standard marketing platforms like Google Ads, Meta Ads, LinkedIn, email marketing tools, and project management software would likely be valuable, though not explicitly mentioned.

👔 Cultural Fit Considerations

Company Values: People-first, diversity in backgrounds and experiences, integrity, autonomy, grit, and a "relentless pursuit of growth."

Work Style: Described as fast-paced, demanding innovation and results. Values servant leadership and entrepreneurial spirit.

Self-Assessment: Consider whether you thrive in a growth-oriented environment that balances strategic consulting with tactical execution. Are you comfortable leading teams while building executive-level client relationships? Do you enjoy connecting marketing metrics to business outcomes?

ASSUMPTION: The company appears to value both autonomy and accountability based on the language used throughout the job posting, suggesting a results-oriented culture that gives professionals freedom to execute their strategies.

⚠️ Potential Challenges

• Managing expectations across multiple clients and marketing channels simultaneously
• Meeting both client retention (105% Net Revenue Retention) and service expansion quotas
• Balancing strategic vision with day-to-day tactical execution
• Leading cross-functional teams that may not directly report to you
• Adapting to the proprietary Nova technology platform

ASSUMPTION: These potential challenges are inferred from the stated responsibilities and KPIs, which suggest a role that balances client relationships, team leadership, and revenue growth objectives.

📈 Similar Roles Comparison

This Senior Account Manager role differs from standard Account Manager positions through its greater emphasis on strategy development and team leadership rather than just day-to-day client management. Compared to Director-level roles, it maintains more hands-on involvement with clients and marketing execution while still requiring strategic thinking. Unlike pure strategist roles, this position requires both client relationship building and practical marketing implementation skills.

ASSUMPTION: This comparison is based on standard agency hierarchy structures, where Senior Account Managers typically bridge the gap between tactical execution and strategic leadership.

📝 Sample Projects

• Developing an integrated cross-channel marketing strategy for an eCommerce client looking to increase conversion rates
• Creating a comprehensive testing roadmap to optimize media spend allocation across channels
• Building customized reporting dashboards that connect marketing KPIs to business outcomes
• Leading a service expansion initiative to add new marketing channels to an existing client relationship
• Conducting a quarterly business review with executive clients to present results and strategic recommendations

ASSUMPTION: These project examples are derived from the responsibilities listed and typical work in digital marketing agencies at the senior account level.

❓ Key Questions to Ask During Interview

• How does the team balance driving innovation versus meeting established KPIs for clients?
• What does success look like for this role in the first 90 days and first year?
• How does the Nova technology platform integrate with client data and influence strategy development?
• What is the typical composition of the cross-functional teams I would be leading?
• How does Power Digital approach service expansion with existing clients while maintaining strong relationships?
• Can you share an example of how the company has supported the professional development of someone in a similar role?

ASSUMPTION: These questions are suggested based on the described role and company but should be tailored to your specific interests and priorities.