Omni-Channel Account Manager, Client Services

🚀 Job Overview

As an Omni-Channel Account Manager at Power Digital, you'll spearhead client relationships in the Retail and D2C space, delivering integrated marketing strategies across paid, owned, and earned channels. You'll lead cross-functional teams, drive performance through data-driven insights, and serve as a strategic consultant for clients with portfolios up to $150K in monthly recurring revenue.

ASSUMPTION: Based on the description mentioning "Account Manager" but describing some "Account Director" responsibilities, we assume this is a senior Account Manager position with leadership components, bridging the gap between tactical execution and strategic direction.

📋 Key Responsibilities

• ✅ Establish strong relationships with client key decision makers through monthly one-on-one check-ins
• ✅ Lead cross-functional account teams with comprehensive strategies across paid, owned and earned channels
• ✅ Leverage data analytics tools to identify strategic opportunities and translate insights into actionable plans
• ✅ Develop and implement measurement frameworks using multiple datasets to guide decision-making
• ✅ Coach and develop team members through servant leadership and specific feedback
• ✅ Lead contract renewal strategies and proposals to extend client partnerships
• ✅ Identify additional service expansion opportunities to improve performance
• ✅ Manage a diverse client portfolio totaling up to $150K in monthly recurring revenue
• ✅ Employ AI technologies and Power Digital's Nova ecosystem to enhance processes

🎯 Required Qualifications

Education: Bachelor's Degree in Marketing, Communication or related discipline

Experience: 3-5 years digital marketing experience, preferably with cross-channel planning

Skills:

• Proven track record of high customer satisfaction scores (NPS)
• Extensive CRM/Marketing Operations platform experience (Salesforce, Shopify, Hubspot)
• Understanding of business metrics (LTV:CAC, MER, etc.)
• End-to-end campaign development skills in multi-channel environments
• Relationship building with executive-level contacts
• Self-starter mentality with entrepreneurial spirit
• Problem-solving capabilities and commitment to continuous learning

💰 Compensation & Benefits

Salary Range: Base salary + commission opportunities (specific range not specified)

Benefits:

• Comprehensive Medical, Dental, Vision (up to 100% employer contribution for employee premium)
• 401(k) with 4% employer contribution matching
• Unlimited Time Off from day one
• Paid Volunteer Time Off (4 hours per quarter)
• Flexible work environment (remote, in-office, or hybrid)
• $100 work-from-home stipend
• Employee Assistance Program
• 12 observed U.S. holidays + 2 mental health recharge days annually
• Development programs and growth opportunities
• Performance-based quarterly awards with monetary prizes
• DEI initiative involvement opportunities

Industry Comparison: While specific salary figures aren't provided, the comprehensive benefits package including unlimited PTO, 401(k) matching, and full coverage of health insurance premiums is competitive within the digital marketing industry. The commission structure suggests earnings potential above base compensation.

ASSUMPTION: Based on industry standards for Account Manager roles with 3-5 years experience in digital marketing agencies, we assume the base salary range is likely between $70,000-$95,000 plus commission opportunities, varying by location and experience level.

🔍 Company Context

Industry Position: Power Digital is a tech-enabled growth marketing firm positioned at the intersection of marketing, consulting, and data intelligence. They serve leading and emerging companies globally with full-service marketing solutions.

Company Size: Mid-to-large size based on their service scope and client portfolio

Company Stage: Established growth company with proprietary technology (nova) and comprehensive service offerings

ASSUMPTION: While exact company size isn't mentioned, the scope of services, proprietary technology platform, and mention of "billions in media" suggests this is a substantial agency, not a small boutique firm.

📊 Role Analysis

Career Level: Mid to Senior-level position based on the required 3-5 years of experience and leadership responsibilities

Reporting Structure: Reports to Client Services department leadership

Team Size/Composition: Leads cross-functional account teams across various marketing specialties

Growth Opportunities: Potential advancement into Director-level positions, expanding client portfolio size, and increased leadership responsibilities

ASSUMPTION: Based on the responsibilities including leading teams and the KPIs focused on revenue retention, we assume this is a pivotal role bridging tactical execution and strategic leadership, with clear pathways to more senior positions.

🌍 Location & Work Environment

Office Type: Fully flexible - 100% remote, in-office, or hybrid options available

Geographic Context: Position is open throughout the United States to anyone legally eligible to work in the U.S.

Work Schedule: Standard full-time schedule with flexibility implied by remote work options

Regional Considerations: No specific regional requirements mentioned; applicants from any U.S. location appear eligible

ASSUMPTION: While the role allows for remote work, there may be occasional requirements for client meetings or team collaborations depending on client and team geographical distribution.

💼 Interview & Application Insights

Typical Process: For digital marketing agency Account Manager roles, expect initial screening, portfolio/case study review, multiple interviews with account team members and leadership, and possibly client-scenario role plays

Key Assessment Areas: Client relationship management skills, strategic thinking, data analysis capabilities, team leadership, problem-solving, and marketing channel knowledge

Application Tips: Highlight specific client success stories with metrics, demonstrate cross-channel marketing experience, and showcase relationship-building capabilities with executive stakeholders

ATS Keywords: account management, client services, digital marketing, omni-channel, retail marketing, D2C, CRM, Salesforce, Shopify, Hubspot, campaign strategy, LTV:CAC, customer retention, NPS, cross-channel

ASSUMPTION: These insights are based on standard industry practices for digital marketing agencies hiring for client-facing roles.

🛠️ Tools & Technologies

• CRM platforms: Salesforce, Hubspot
• E-commerce: Shopify
• Analytics: Google Analytics, Nova (proprietary platform)
• Marketing channels: Paid Media, Social Media, SEO, Content Marketing, Email + SMS
• Attribution and measurement tools

ASSUMPTION: Based on industry standards for omni-channel marketing, additional tools likely include ad platforms (Google Ads, Meta, etc.), analytics tools (GA4, Adobe), and project management software, though these aren't explicitly mentioned.

👔 Cultural Fit Considerations

Company Values: People-first, integrity, autonomy, grit, growth-obsessed, innovation-focused, results-driven

Work Style: Fast-paced, entrepreneurial, collaborative, data-driven, consultative

Self-Assessment Questions:

• Am I comfortable in a fast-paced environment that requires both strategic thinking and tactical execution?
• Do I thrive in consultative roles where I need to build relationships with executive-level clients?
• Am I passionate about continuous learning and growth in digital marketing?
• Can I balance data-driven decision making with creative marketing solutions?
• Do I enjoy leading teams and developing others' skills?

ASSUMPTION: Based on the company description emphasizing "relentless pursuit of growth" and being "growth-obsessed experts", we infer a high-energy, results-oriented culture with high expectations for performance and innovation.

⚠️ Potential Challenges

• Managing multiple clients with diverse needs up to $150K in monthly revenue
• Balancing team leadership with client relationship management
• Meeting revenue retention KPIs (105% Quarterly Net Revenue Retention)
• Staying current across multiple marketing channels and technologies
• Bridging strategic consultancy with tactical execution
• Leading cross-functional teams while maintaining client satisfaction

ASSUMPTION: Given the comprehensive nature of the role spanning team leadership, client management, and revenue responsibility, this position likely involves significant workload management challenges and requires excellent prioritization skills.

📈 Similar Roles Comparison

This Omni-Channel Account Manager role differs from standard Account Manager positions in several ways:

• Broader Scope: Requires cross-channel expertise versus single-channel specialization common in many agencies
• Leadership Component: Includes team leadership and development beyond client management
• Strategic Focus: Emphasizes business consulting alongside marketing execution
• Revenue Responsibility: Direct accountability for retention and growth metrics
• Similar Roles: Account Director, Client Strategy Director, Digital Marketing Team Lead

ASSUMPTION: This comparison is based on standard agency role structures and the specific responsibilities outlined in the job description.

📝 Sample Projects

• Developing a comprehensive cross-channel marketing strategy for a D2C retail brand facing customer acquisition challenges
• Creating and implementing a measurement framework that connects platform metrics to business outcomes
• Leading a testing roadmap to optimize media spend across channels for a retail client
• Building renewal proposals that demonstrate ROI and strategic value to extend client partnerships
• Analyzing first-party data to identify new customer segments and marketing opportunities
• Coaching team members to strengthen their strategic thinking and client communication skills

ASSUMPTION: These project examples are derived from the listed responsibilities and typical work in omni-channel marketing management for retail/D2C clients.

❓ Key Questions to Ask During Interview

1. "Can you describe the typical client portfolio I would manage in terms of industries, sizes, and marketing objectives?"
2. "How does Power Digital's proprietary Nova technology integrate with client strategy development and performance measurement?"
3. "What does success look like in this role after the first 90 days and first year?"
4. "How does the team structure work across different marketing disciplines, and what's the collaboration model between specialists?"
5. "Can you share examples of how the company supports professional development and growth for Account Managers?"
6. "What are the most common challenges clients in the retail and D2C space are facing that I would help solve?"

ASSUMPTION: These questions are suggested based on the role description and would be appropriate for evaluating fit within Power Digital's structure and client service model.