Fashion Account Manager, Client Services
Power Digital📌 Core Information
🔹 Job Title: Fashion Account Manager, Client Services
🔹 Company: Power Digital
🔹 Location: United States (Remote, In-office, or Hybrid)
🔹 Job Type: Full-time
🔹 Category: 📞 Customer Service
📌 Essential Job Details
🚀 Job Overview
As a Fashion Account Manager at Power Digital, you'll be responsible for driving client success in the Fashion/e-Commerce space through integrated marketing strategies. You'll work at the intersection of marketing, consulting, and data intelligence to lead cross-functional teams, devise strategic campaigns, and strengthen client relationships. This role requires a blend of digital marketing expertise, fashion industry knowledge, and exceptional client management skills to deliver measurable business outcomes.
ASSUMPTION: Based on the description, this appears to be a mid-to-senior level client-facing role focused specifically on fashion clients, requiring both strategic thinking and tactical execution across multiple marketing channels.
📋 Key Responsibilities
✅ Client Relationship Management: Establish strong relationships with key decision makers through monthly one-on-one check-ins to review performance, gather feedback, and identify new business opportunities.
✅ Strategic Leadership: Lead cross-functional account teams with comprehensive strategies across paid, owned, and earned channels to meet or exceed client business objectives.
✅ Data Analysis & Reporting: Leverage first-party data tools like Google Analytics and Shopify to identify strategic opportunities and translate findings into actionable insights.
✅ Measurement Framework Development: Use overlapping datasets to guide strategy and budgets while leveraging platform metrics for tactical optimizations.
✅ Team Development: Practice servant leadership by providing timely feedback to team members and connecting marketing objectives to business outcomes.
✅ Client Retention & Growth: Lead contract renewal strategies and identify service expansion opportunities, managing clients totaling up to $150K in monthly recurring revenue.
✅ Technology Integration: Employ AI technologies and leverage Power Digital's Nova ecosystem to enhance business processes.
🎯 Required Qualifications
Education: Bachelor's Degree in Marketing, Communication, or related discipline
Experience: 3-5 years digital marketing experience (preferably with cross-channel planning)
Skills:
- Proven track record of high customer satisfaction scores (NPS or similar metrics)
- Extensive experience with CRM or Marketing Operations platforms (Salesforce, Shopify, HubSpot)
- Ability to speak to business-level metrics (LTV:CAC, MER, etc.)
- Campaign leadership skills for end-to-end campaign development
- Relationship-building with executive-level contacts
- Self-starter mentality with an entrepreneurial spirit
- Problem-solving aptitude with commitment to continued learning
💰 Compensation & Benefits
Salary Range: Base salary + commission opportunities (specific amounts not specified)
Benefits:
- Robust Medical, Dental, Vision insurance (up to 100% employer-paid employee premiums)
- 401(k) plan with 4% employer contribution matching
- Unlimited Time Off (available immediately)
- 4 hours quarterly paid Volunteer Time Off
- Flexible work environment (remote, in-office, or hybrid)
- $100 one-time Work From Home stipend
- Employee Assistance Program
- 12 observed US holidays + 2 mental health recharge days yearly
- Professional development programs (Hedgehog and Vital 5s)
- Quarterly performance awards with monetary prizes
- Opportunities to participate in company DEI initiatives
Industry Comparison: This benefits package appears comprehensive and competitive within the digital marketing agency space, particularly with the flexibility of work arrangements and focus on professional development.
ASSUMPTION: While specific salary figures aren't provided, client services/account management roles at digital agencies with this level of responsibility typically range from $70,000-$110,000 base salary plus additional commission opportunities, depending on location and experience.
📌 Applicant Insights
🔍 Company Context
Industry Position: Power Digital is a tech-enabled growth marketing firm operating at the intersection of marketing, consulting, and data intelligence. They serve leading and emerging companies worldwide with a comprehensive suite of digital marketing services.
Company Size: Not explicitly stated, but appears to be a well-established, growing firm managing billions in media spend.
Company Stage: Growth-stage company with established processes but maintaining an entrepreneurial culture.
ASSUMPTION: Based on the scale of operations described ("managing billions in media"), Power Digital appears to be a mid-to-large sized agency, likely with 100+ employees, though exact company size isn't specified in the listing.
📊 Role Analysis
Career Level: Mid to Senior-level position
Reporting Structure: Reports to Client Services department leadership
Team Size/Composition: Will lead cross-functional account teams across various marketing disciplines
Growth Opportunities: "Unlimited opportunities for growth & leadership within a rapidly growing firm" mentioned specifically in benefits
ASSUMPTION: This appears to be a role with considerable client and team management responsibility, likely reporting to a Director or VP of Client Services, with potential growth paths toward senior leadership positions in account management or client services.
🌍 Location & Work Environment
Office Type: 100% remote, in-office, or hybrid options available
Geographic Context: Must be legally eligible to work in the United States, but specific location flexibility across the country
Work Schedule: Not explicitly stated, but likely standard business hours with flexibility based on client needs
Regional Considerations: The remote-friendly nature of this position allows candidates to work from any location in the US regardless of proximity to company offices
ASSUMPTION: Given the client-facing nature of this role and the mention of a "fast-paced environment," candidates should expect some schedule flexibility needed to accommodate client meetings and deadlines across different time zones.
💼 Interview & Application Insights
Typical Process: For agency account management roles, the interview process typically includes initial screening, portfolio/case study review, panel interviews with account team members, and often a final presentation or client scenario exercise.
Key Assessment Areas: Client communication skills, strategic thinking, problem-solving abilities, team leadership capacity, and fashion/e-commerce industry knowledge.
Application Tips: Highlight specific examples of client retention success, revenue growth achievements, and experience with fashion or e-commerce brands. Quantify results where possible (e.g., client satisfaction scores, retention rates, revenue growth).
ATS Keywords: Account management, client services, fashion marketing, e-commerce, digital marketing strategy, CRM, retention, NPS, Shopify, cross-channel marketing, LTV:CAC.
ASSUMPTION: These insights are based on standard practices for similar roles in digital marketing agencies unless specifically mentioned in the job description.
🛠️ Tools & Technologies
- CRM and Marketing Operations Platforms: Salesforce, Shopify, HubSpot
- Analytics: Google Analytics
- Proprietary Technology: Power Digital's "nova" platform
- Marketing Channel Platforms: likely includes various paid media, social media, email marketing platforms
ASSUMPTION: Based on the service offerings mentioned, familiarity with digital marketing platforms across paid search, social media, email marketing, and analytics would be beneficial though specific platforms beyond those mentioned are not explicitly required.
👔 Cultural Fit Considerations
Company Values: Integrity, autonomy, grit, growth-obsession, innovation, people-first approach, diversity, and inclusion.
Work Style: Fast-paced, entrepreneurial, results-driven, collaborative, with emphasis on both strategic thinking and data-driven decision making.
Self-Assessment Questions:
- Do I thrive in a fast-paced environment that requires both strategic thinking and tactical execution?
- Am I comfortable balancing client relationship management with team leadership?
- Do I have passion for the fashion/e-commerce industry and its unique marketing challenges?
- Am I energized by a culture that emphasizes continuous growth, learning, and performance?
- Do I value autonomy while still being accountable for measurable results?
ASSUMPTION: The company culture appears to blend high performance expectations with employee support and development opportunities, valuing both results and people development equally.
⚠️ Potential Challenges
- Managing multiple clients totaling up to $150K in monthly recurring revenue may require excellent time management and prioritization skills
- Balancing client expectations with realistic marketing outcomes in the competitive fashion/e-commerce space
- Leading cross-functional teams requiring knowledge across multiple marketing disciplines
- Meeting specific KPIs including 105% Quarterly Net Revenue Retention and maintaining high client satisfaction scores
- The fast-paced environment mentioned may involve managing shifting priorities and tight deadlines
ASSUMPTION: These potential challenges are based on the responsibilities and expectations outlined in the job description, not definitive claims about workplace difficulties.
📈 Similar Roles Comparison
This Fashion Account Manager role at Power Digital differs from standard agency account management positions in several ways:
- Industry Specialization: Focus specifically on fashion and e-commerce clients versus general account management
- Strategic Depth: Greater emphasis on business consulting beyond just marketing tactics
- Data Integration: Heavy focus on leveraging first-party data through proprietary technology (nova)
- Revenue Responsibility: Direct accountability for client portfolio revenue retention and growth
- Leadership Component: Clear team leadership and coaching responsibilities beyond client management
ASSUMPTION: This comparison is based on standard patterns in the digital marketing agency industry and the specific details provided in this job description.
📝 Sample Projects
- Developing an integrated holiday campaign strategy for a fashion e-commerce client spanning paid media, email, social, and influencer channels
- Creating a measurement framework to accurately track cross-channel attribution for a client launching a new product line
- Leading a quarterly business review presentation highlighting performance metrics, insights, and strategic recommendations
- Designing and executing A/B testing roadmaps to optimize conversion rates for fashion product pages
- Developing a service expansion proposal to add influencer marketing to an existing client's channel mix
ASSUMPTION: These projects are illustrative examples based on the responsibilities outlined in the job description and typical activities in fashion e-commerce marketing.
❓ Key Questions to Ask During Interview
- Can you describe the typical client portfolio I would manage in terms of fashion industry segments (luxury, fast fashion, DTC brands, etc.)?
- How does Power Digital's nova technology platform specifically benefit fashion clients compared to traditional analytics approaches?
- What does success look like for this role beyond the stated KPIs in the first 6-12 months?
- How does the team structure work in terms of support for specialized channels like paid media or creative services?
- Can you share examples of successful service expansions or growth stories with current fashion clients?
- What professional development opportunities exist specifically for advancing within the client services department?
ASSUMPTION: These questions are suggested based on the role type and may need adaptation for specific interviews.
📌 Disclaimer
⚠️ This enhanced job description was AI-generated based on the original job listing. Information has been organized and supplemented with industry-standard insights where details were not provided. All assumptions are explicitly labeled. Applicants should verify all details directly with the employer before making decisions based on this content.
📌 Next Steps for Applicants
- Resume Optimization: Tailor your resume to highlight fashion/e-commerce experience, client retention success, and cross-channel marketing expertise. Include keywords like "account management," "client services," "fashion marketing," and "e-commerce" to pass ATS screening.
- Portfolio Preparation: Compile case studies or examples of successful fashion/retail marketing campaigns you've managed, with an emphasis on measurable results and business impact.
- Research: Review Power Digital's client list, case studies, and recent company news to demonstrate knowledge of their approach during interviews.
- LinkedIn Connection: Connect with current team members in similar roles to gain insights into the company culture and work environment.
- Application Submission: Apply through the official careers page at https://powerdigitalmarketing.com/company/careers/ as mentioned in the listing.