Enterprise Account Manager, Client Services

🚀 Job Overview

As an Enterprise Account Manager at Power Digital, you'll lead cross-functional marketing teams to drive client success through integrated marketing strategies across paid, owned, and earned channels. You'll serve as a strategic advisor to enterprise clients, leveraging data analytics to inform marketing decisions, develop comprehensive strategies, and ensure client retention and growth. This role combines marketing expertise with business consultancy, requiring both technical proficiency and exceptional relationship management skills.

ASSUMPTION: Based on the description's emphasis on client relationships, strategy development, and team leadership, this appears to be a mid-to-senior level client-facing role combining account management with strategic marketing consultation.

📋 Key Responsibilities

• ✅ Client Relationship Management: Establish strong relationships with client decision-makers through regular check-ins to review performance, gather feedback, and identify growth opportunities
• ✅ Strategic Leadership: Lead cross-functional account teams with comprehensive marketing strategies across paid, owned, and earned channels to meet or exceed client objectives
• ✅ Data Analysis & Reporting: Leverage analytics tools to extract actionable insights and translate data into clear, concise recommendations
• ✅ Measurement Framework Development: Utilize multiple datasets to guide marketing decisions, prioritize business metrics, and validate through incrementality when needed
• ✅ Team Leadership: Coach team members through servant leadership, providing specific feedback to improve business acumen and strategy
• ✅ Contract Renewal & Expansion: Lead renewal strategies and identify additional service opportunities to grow client partnerships
• ✅ Portfolio Management: Manage diverse clients totaling up to $150K in monthly recurring revenue
• ✅ Technology Utilization: Employ AI technologies and Power Digital's Nova ecosystem to enhance business processes

🎯 Required Qualifications

Education: Bachelor's Degree in Marketing, Communication or related discipline

Experience: 3-5 years digital marketing experience, preferably with cross-channel planning

Skills:

• Proven track record of high customer satisfaction (NPS)
• Extensive experience with CRM/Marketing platforms (Salesforce, Shopify, Hubspot)
• Business metrics fluency (LTV:CAC, MER, etc.)
• End-to-end campaign development expertise
• Executive relationship building abilities
• Revenue management ($10MM-$50MM/Year)
• Self-motivation and positive attitude in fast-paced environments
• Problem-solving and entrepreneurial mindset

💰 Compensation & Benefits

Salary Range: Base salary + commission opportunities (specific range not specified)

Benefits:

• Comprehensive medical, dental, vision (up to 100% employer-paid premiums)
• 401(k) with 4% employer match
• Unlimited PTO from day one
• Flexible work environment (remote, in-office, hybrid)
• $100 WFH stipend
• Employee Assistance Program
• Paid holidays (12 US national holidays + 2 mental health days)
• Professional development programs
• Performance-based awards and recognition
• DEI initiative involvement opportunities
• Volunteer Time Off (4 hours quarterly)

Industry Comparison: The benefits package appears comprehensive compared to industry standards, with particularly strong offerings in healthcare coverage, flexible work arrangements, and professional development.

ASSUMPTION: While specific salary figures aren't provided, enterprise-level account management roles in digital marketing typically range from $80,000-$150,000+ base salary plus commission, varying by location, experience level, and portfolio size.

🔍 Company Context

Industry Position: Power Digital is a tech-enabled growth marketing firm offering full-service digital marketing solutions across multiple channels. They position themselves at "the intersection of marketing, consulting & data intelligence" with proprietary technology (nova) that leverages first-party data for marketing planning and M&A diligence.

Company Size: Not explicitly stated, but appears to be a substantial firm managing "billions in media" with enterprise clients.

Company Stage: Established growth company with a robust service portfolio and sophisticated technical infrastructure.

ASSUMPTION: Based on the comprehensive service offerings, proprietary technology platform, and enterprise client base, Power Digital appears to be a mid-to-large sized agency rather than an early-stage startup.

📊 Role Analysis

Career Level: Mid-to-Senior level position

Reporting Structure: Reports to Client Services department leadership

Team Size/Composition: Leads cross-functional marketing teams across multiple disciplines (SEO, Content, Paid Media, etc.)

Growth Opportunities: The listing mentions "unlimited opportunities for growth & leadership" within a rapidly growing firm, suggesting potential for advancement into senior management or specialized leadership roles.

ASSUMPTION: The role likely serves as a bridge between tactical execution teams and client stakeholders, with potential growth paths including Director of Client Services, vertical-specific leadership, or specialized strategic roles.

🌍 Location & Work Environment

Office Type: 100% remote, in-office, or hybrid options available

Geographic Context: United States-based (must be legally eligible to work in the US)

Work Schedule: Not specifically mentioned, but likely standard business hours with flexibility given the remote work options

Regional Considerations: While remote work is available nationwide, some enterprise clients may have regional preferences or requirements.

ASSUMPTION: Given the client-facing nature of the role, some travel may be expected for key client meetings, presentations, or relationship-building activities, though this isn't explicitly stated in the listing.

💼 Interview & Application Insights

Typical Process: For roles of this level at marketing agencies, expect multiple rounds including initial screening, department/team interviews, case studies or strategic exercises, and final executive interviews.

Key Assessment Areas: Strategic thinking, client relationship management, cross-channel marketing knowledge, data analysis capabilities, leadership skills, and business acumen.

Application Tips: Emphasize quantifiable client success metrics, retention rates, portfolio growth achievements, and examples of strategic marketing initiatives that delivered business outcomes.

ATS Keywords: Account management, client retention, digital marketing strategy, cross-channel planning, marketing analytics, LTV:CAC, CRM, Salesforce, HubSpot, Shopify, campaign development, team leadership, NPS, revenue growth.

ASSUMPTION: These insights are based on industry standards for enterprise account management roles at marketing agencies and may vary according to Power Digital's specific hiring process.

🛠️ Tools & Technologies

• Nova (Power Digital's proprietary technology platform)
• CRM/Marketing platforms (Salesforce, Shopify, HubSpot)
• Analytics tools (Google Analytics mentioned specifically)
• Channel-specific marketing platforms (across SEO, Content, Paid Media, Social, etc.)
• AI technologies (specified as part of responsibilities)

ASSUMPTION: Knowledge of marketing attribution platforms, data visualization tools, project management software, and collaboration tools would likely be beneficial though not explicitly mentioned.

👔 Cultural Fit Considerations

Company Values: The listing emphasizes Power Digital as a "people-first firm" valuing diversity, integrity, autonomy, and grit. Their vision is to be "the most valued and respected private growth marketing firm in the world."

Work Style: The company culture appears to value innovation, results-orientation, entrepreneurial thinking, and collaborative problem-solving. The mention of "servant leadership" suggests a supportive team environment.

Self-Assessment Questions:

• Are you comfortable balancing strategic thinking with tactical execution?
• Do you thrive in fast-paced environments requiring constant adaptation?
• Can you effectively build relationships with executive-level clients?
• Are you passionate about data-driven marketing with measurable business impact?
• Do you enjoy leading and developing cross-functional teams?

ASSUMPTION: The repeated emphasis on growth, innovation, and results suggests a high-performance culture that likely values proactivity, continuous improvement, and outcome-focused work.

⚠️ Potential Challenges

• Managing diverse client portfolios with up to $150K in monthly recurring revenue requires excellent prioritization skills
• Leading cross-functional teams across multiple marketing disciplines demands broad technical knowledge
• Balancing client expectations with realistic marketing outcomes, especially when connecting to business metrics
• Navigating contract renewals and maintaining 105% quarterly net revenue retention in competitive markets
• Staying current with rapidly evolving digital marketing channels while maintaining strategic oversight

ASSUMPTION: These challenges are inferred from the role responsibilities and KPIs mentioned in the job description, representing typical friction points for enterprise account managers in marketing agencies.

📈 Similar Roles Comparison

This Enterprise Account Manager role differs from traditional account management positions by emphasizing strategic marketing consultation and business impact rather than just relationship maintenance. Compared to similar roles:

• Client Service Director: Typically more senior with larger portfolios and team oversight
• Digital Strategy Manager: More focused on strategy development than client relationship management
• Marketing Consultant: Similar strategic responsibilities but often without the team leadership component
• Customer Success Manager: More focused on platform adoption and usage rather than comprehensive marketing strategy

ASSUMPTION: This comparison is based on standard industry patterns for marketing agency and client service roles.

📝 Sample Projects

• Developing a cross-channel growth strategy for an enterprise e-commerce client looking to expand market share
• Creating a measurement framework that connects marketing activities to LTV:CAC improvements for a B2B client
• Leading a quarterly business review presentation that showcases performance and recommends strategic pivots
• Implementing a testing roadmap across paid channels to optimize audience targeting and messaging
• Analyzing first-party data to identify opportunities for service expansion and incremental growth

ASSUMPTION: These projects are illustrative examples based on the responsibilities listed and represent typical work for an Enterprise Account Manager in a growth marketing firm.

❓ Key Questions to Ask During Interview

• How does Power Digital's Nova technology integrate with client marketing stacks to drive better decision-making?
• What is the typical composition of the cross-functional teams I would be leading, and how are specialist resources allocated?
• How does Power Digital measure success for both clients and account managers internally?
• Can you share an example of how the team has pivoted a strategy when initial approaches weren't meeting client objectives?
• What professional development opportunities are available to stay current with evolving marketing technologies and methodologies?
• How does Power Digital approach the balance between service delivery excellence and business growth goals?

ASSUMPTION: These questions are suggested based on the role description and may need adaptation for specific interviews.