Enterprise Account Director, Client Services

🚀 Job Overview

As an Enterprise Account Director at Power Digital, you'll lead strategic digital marketing initiatives for enterprise-level clients. You'll serve as the primary client relationship manager while overseeing cross-channel marketing strategies and leading a team of specialized marketers. This role requires a strategic thinker who can translate marketing activities into business outcomes, drive client retention, and identify growth opportunities.

ASSUMPTION: The job type is assumed to be full-time based on the comprehensive responsibilities, benefits package, and senior nature of the role, though not explicitly stated in the original listing.

📋 Key Responsibilities

• ✅ Establish strong relationships with client key decision makers through monthly one-on-one check-ins
• ✅ Develop comprehensive marketing strategies across paid, owned and earned channels
• ✅ Leverage data and analytics to identify strategic opportunities and translate into actionable insights
• ✅ Implement measurement frameworks to guide strategy, decisions, and budget allocations
• ✅ Lead contract renewal strategies and proposal development to extend client partnerships
• ✅ Identify additional strategies to improve performance and expand client partnerships
• ✅ Manage a diverse client portfolio totaling at least $150K in monthly recurring revenue
• ✅ Coach and develop account team members through servant leadership
• ✅ Utilize AI technologies and Power Digital's Nova ecosystem to enhance business processes
• ✅ Complete additional tasks and projects assigned by Client Services leadership

🎯 Required Qualifications

Education: Bachelor's Degree in Marketing, Communication or related discipline

Experience: 8+ years digital marketing experience in strategic planning, consumer insights, digital integration and client services (agency experience preferred)

Skills:

• Proven track record of high customer satisfaction
• Extensive CRM or Marketing Operations platform experience (Salesforce, Shopify, Hubspot)
• Business metrics fluency (LTV:CAC, MER, etc.)
• End-to-end campaign development leadership in multi-channel environments
• Executive-level relationship building ability
• Strong consultative skills for both marketing and business strategy
• Self-motivation and excellent organizational/time management skills
• Entrepreneurial spirit with passion for problem-solving and continuous learning

💰 Compensation & Benefits

Salary Range: Base salary + commission opportunities (specific range not specified)

Benefits:

• Comprehensive medical, dental, and vision plans (up to 100% employer-paid employee premiums)
• 401(k) plan with 4% employer contribution matching
• Unlimited PTO from day one
• 4 hours quarterly paid volunteer time off
• Flexible work environment (remote, in-office, or hybrid)
• $100 work-from-home stipend
• Employee Assistance Program
• 14 paid holidays (12 national + 2 mental health days)
• Professional development programs
• Performance-based recognition and awards
• DEI initiative participation opportunities

Industry Comparison: This benefits package is competitive for the digital marketing industry, with particularly strong offerings in healthcare coverage, flexible work arrangements, and PTO policy.

ASSUMPTION: While no specific salary range is provided, enterprise-level Account Directors at digital marketing agencies typically earn between $110,000-$160,000 base plus commission, depending on location, experience, and specific client portfolio value.

🔍 Company Context

Industry Position: Power Digital is a tech-enabled growth marketing firm that combines marketing, consulting, and data intelligence services for leading and emerging companies globally. Their proprietary technology platform, nova, differentiates them by leveraging first-party data for investment planning and measurement.

Company Size: Not specified, but appears to be a mid-to-large sized agency managing "billions in media" for clients

Company Stage: Established growth-stage company with a developed service portfolio and proprietary technology

ASSUMPTION: Based on the comprehensive service offerings, proprietary technology platform, and enterprise client focus, Power Digital appears to be a well-established agency, likely with 100+ employees and in a growth phase of its business lifecycle.

📊 Role Analysis

Career Level: Senior leadership position

Reporting Structure: Likely reports to Client Services department leadership

Team Size/Composition: Leads an account team of specialized marketers across multiple disciplines

Growth Opportunities: Potential advancement to higher leadership positions within Client Services, opportunities to expand client portfolio value, and professional development through established company programs

ASSUMPTION: The reporting structure is inferred from the mention of "Client Services department leadership" in the responsibilities section. The team composition assumption is based on the reference to leading "account team members" and the multi-channel marketing approach described.

🌍 Location & Work Environment

Office Type: Fully flexible – 100% remote, in-office, or hybrid options available

Geographic Context: Must be legally eligible to work in the United States, but no specific city/state requirement

Work Schedule: Not explicitly stated, likely standard business hours with flexibility required for client needs

Regional Considerations: Given the nationwide scope, candidates can leverage local cost of living advantages while working with enterprise-level clients across the country

ASSUMPTION: The work schedule assumption is based on standard practices in client services roles where availability may need to align with client business hours.

💼 Interview & Application Insights

Typical Process: For enterprise-level director positions, expect a multi-stage interview process including initial screening, practical case studies, team fit assessments, and executive conversations

Key Assessment Areas: Client relationship management abilities, strategic marketing expertise, team leadership skills, business acumen, and track record of client retention/growth

Application Tips: Highlight quantifiable achievements in client retention, revenue growth, and team development. Demonstrate cross-channel marketing strategy experience and business metrics fluency.

ATS Keywords: enterprise client management, strategic marketing planning, client retention, revenue growth, digital marketing strategy, cross-channel campaigns, team leadership, CRM platforms, business metrics, LTV:CAC, MER

ASSUMPTION: These insights are based on standard industry practices for senior-level client service positions at digital marketing agencies unless otherwise specified in the job description.

🛠️ Tools & Technologies

• CRM & Marketing Operations Platforms: Salesforce, Shopify, HubSpot
• Power Digital's proprietary technology platform: nova
• Data analysis and reporting tools
• Digital marketing platforms across multiple channels (paid media, social, programmatic, etc.)
• AI technologies for business process optimization

ASSUMPTION: Beyond the explicitly mentioned platforms (Salesforce, Shopify, HubSpot, and nova), the additional tools are standard in enterprise-level digital marketing roles and implied by the cross-channel nature of the position.

👔 Cultural Fit Considerations

Company Values: Power Digital emphasizes being people-first with a culture that values integrity, autonomy, grit, and diversity. The company describes itself as having "growth-obsessed experts who demand innovation and results."

Work Style: Consultative, data-driven, results-oriented, and collaborative with a focus on continuous improvement

Self-Assessment:

• Do you thrive in an entrepreneurial, high-performance environment?
• Are you passionate about leading teams and developing talent?
• Do you enjoy translating complex marketing strategies into business outcomes?
• Can you balance strategic thinking with hands-on client relationship management?
• Do you have a data-driven approach to decision making?

ASSUMPTION: The work style is inferred from the company description, role requirements, and overall tone of the job posting which emphasizes innovation, results, and strategic thinking.

⚠️ Potential Challenges

• Managing a diverse client portfolio with a minimum of $150K in monthly recurring revenue may involve significant workload and competing priorities
• The role requires balancing strategic leadership with hands-on client management across multiple marketing channels
• Meeting quantifiable KPIs for client retention (105% Quarterly Net Revenue Retention) and service expansion ($15K MRR) requires consistent business development focus
• Building and maintaining relationships with executive-level client contacts demands strong communication and strategic thinking

ASSUMPTION: These potential challenges are based on the stated responsibilities, KPIs, and standard industry challenges for senior client service roles.

📈 Similar Roles Comparison

The Enterprise Account Director role at Power Digital combines elements of several related positions:

• Client Partner/Director: Similar client relationship focus but this role has more explicit marketing strategy responsibilities
• Marketing Strategy Director: Similar strategic planning aspects but with added client service and team leadership components
• Customer Success Director: Both focus on retention and growth, but this role requires deeper marketing expertise
• Marketing Consultant: Similar advisory capacity but with ongoing relationship management and team leadership

ASSUMPTION: This comparison is based on standard industry roles and how the described responsibilities align with typical position structures in marketing agencies.

📝 Sample Projects

• Developing an integrated cross-channel growth strategy for an enterprise client facing market expansion challenges
• Creating a data-driven measurement framework that connects marketing activities to specific business outcomes
• Leading a contract renewal process that results in expanded service offerings and increased MRR
• Implementing a client communication structure that improves satisfaction and provides early insight into potential challenges
• Coaching account team members to improve client presentations and strategic recommendations

ASSUMPTION: These sample projects are illustrative examples based directly on the listed responsibilities and KPIs in the job description.

❓ Key Questions to Ask During Interview

1. "What are the most common challenges your enterprise clients face, and how does Power Digital help them overcome these obstacles?"
2. "How does the nova technology platform integrate with the Account Director's role in developing and executing marketing strategies?"
3. "What does the typical composition of an enterprise account team look like, and how do you structure collaboration across different marketing disciplines?"
4. "Can you share an example of how an Account Director recently identified a strategic opportunity that led to service expansion for a client?"
5. "What professional development opportunities are available to continue growing in this role and within Power Digital?"
6. "How does Power Digital measure success for Account Directors beyond the stated KPIs?"

ASSUMPTION: These questions are suggested based on the role description and company information provided, and should be adapted to reflect individual candidate interests and specific interview contexts.