e-Commerce Account Manager, Client Services
Power Digital📌 Core Information
🔹 Job Title: e-Commerce Account Manager, Client Services
🔹 Company: Power Digital
🔹 Location: United States (Remote, In-office, or Hybrid)
🔹 Job Type: Full-time
🔹 Category: 📞 Customer Service
📌 Essential Job Details
🚀 Job Overview
As an e-Commerce Account Manager at Power Digital, you'll be at the forefront of driving performance for e-Commerce clients through integrated marketing strategies across paid, owned, and earned channels. This role combines marketing expertise with business consultancy, requiring you to build strategic relationships with key decision-makers while leading cross-functional teams of specialized marketers. You'll leverage data analytics to drive insights, create measurement frameworks, and ultimately help clients achieve exceptional business outcomes.
ASSUMPTION: This is a mid to senior-level position based on the responsibilities involving leading teams, managing client relationships at an executive level, and having comprehensive marketing strategy responsibilities.
📋 Key Responsibilities
✅ Client Relationship Management: Establish strong relationships with key decision makers through monthly one-on-one check-ins to review performance, gather feedback, and identify additional business opportunities
✅ Strategic Leadership: Lead cross-functional teams with comprehensive strategies across multiple channels to meet or exceed client business objectives
✅ Data Analysis: Leverage platforms like Google Analytics and Shopify to identify strategic opportunities and translate data into actionable insights
✅ Measurement Frameworks: Utilize multiple data sets to guide strategy, prioritize business metrics, and validate through incremental testing
✅ Team Development: Practice servant leadership, deliver timely feedback, and guide team members to connect marketing objectives to business goals
✅ Client Retention: Spearhead contract renewal strategies, presentations, and proposal development to extend client partnerships
✅ Revenue Management: Oversee a client portfolio totaling up to $150K in monthly recurring revenue
✅ Service Expansion: Identify and implement additional strategies to improve performance and expand client partnerships
✅ Technology Integration: Employ AI technologies and Power Digital's Nova ecosystem to enhance business processes
ASSUMPTION: While the listing mentions the role as "Account Manager," some responsibilities align with what might typically be found in an "Account Director" role, suggesting this position may have elevated responsibilities beyond a standard Account Manager position.
🎯 Required Qualifications
Education: Bachelor's Degree in Marketing, Communication or related discipline
Experience: 3-5 years of digital marketing experience, preferably with cross-channel execution
Skills:
- Proven track record of high customer satisfaction scores (NPS or similar metrics)
- Extensive experience with CRM/Marketing platforms (Salesforce, Shopify, Hubspot)
- Familiarity with business-level metrics (LTV:CAC, MER, etc.)
- End-to-end campaign development expertise (strategy, segmentation, targeting)
- Executive relationship-building capabilities
- Consultative mindset for both marketing and business strategy
- Self-starter mentality with high dependability in fast-paced environments
- Entrepreneurial spirit with passion for problem-solving and continuous learning
ASSUMPTION: The emphasis on business metrics and client relationship management suggests that while the years of experience required are moderate (3-5), the quality and depth of that experience are highly valued.
💰 Compensation & Benefits
Salary Range: Base salary + commission opportunities (specific range not specified)
Benefits:
- Comprehensive Medical, Dental, Vision insurance (up to 100% employer contribution for employee premium)
- 401(k) plan with 4% employer contribution matching
- Unlimited Time Off available immediately
- Paid Volunteer Time Off (4 hours per quarter)
- Flexible work environment (remote, in-office, or hybrid)
- $100 Work From Home stipend
- Employee Assistance Program
- 12 observed US holidays + 2 mental health recharge days annually
- Professional development programs (Hedgehog and Vital 5s)
- Quarterly performance awards with financial incentives
- Opportunities to participate in company DEI initiatives
Industry Comparison: The benefits package appears to be competitive within the digital marketing agency space, particularly with the unlimited PTO, 401(k) matching, and flexible work arrangements. The base + commission structure is standard for client-facing roles in this industry.
ASSUMPTION: While specific salary figures aren't provided, roles of this nature and level of responsibility at digital marketing agencies typically range from $70,000-$110,000 base salary, with commission opportunities potentially adding 10-20% more based on regional markets across the US.
📌 Applicant Insights
🔍 Company Context
Industry Position: Power Digital is a tech-enabled growth marketing firm providing full-service digital marketing solutions across multiple channels. They work with both leading and emerging companies globally.
Company Size: Not explicitly stated, but appears to be a well-established firm managing billions in media spend.
Company Stage: Growth-stage company with established proprietary technology (nova) and a comprehensive service offering.
ASSUMPTION: Based on their description of managing "billions in media," and their comprehensive service offering, Power Digital appears to be a mid to large-sized agency rather than a small boutique operation. Their emphasis on proprietary technology suggests they're positioning themselves as a tech-enabled agency rather than a traditional marketing firm.
📊 Role Analysis
Career Level: Mid-senior level position with team leadership responsibilities
Reporting Structure: Reports to Client Services department leadership
Team Size/Composition: Leads cross-functional account teams of specialized marketers across various channels
Growth Opportunities: The listing mentions "unlimited opportunities for growth & leadership within a rapidly growing firm," suggesting potential for advancement
ASSUMPTION: This position likely sits between account executives/specialists and director-level positions, serving as a pivotal client relationship and strategy role with a direct impact on revenue retention and growth.
🌍 Location & Work Environment
Office Type: 100% remote, in-office, or hybrid options available
Geographic Context: Position is open to anyone legally eligible to work in the United States
Work Schedule: Not specifically mentioned, though typical agency environments often require flexibility for client meetings and deadlines
Regional Considerations: The fully flexible work arrangement means candidates can apply regardless of proximity to physical offices
ASSUMPTION: While the role offers remote flexibility, the client-facing nature may occasionally require availability across different time zones for client meetings, which is typical in agency environments.
💼 Interview & Application Insights
Typical Process: Digital marketing agencies typically conduct initial screening, skills assessment, and multiple rounds of interviews with team members and potential collaborators
Key Assessment Areas: Strategic thinking, client relationship management, team leadership, data analysis capabilities, and business acumen
Application Tips: Highlight quantifiable results from previous client work, demonstrate cross-channel expertise, and showcase examples of driving client retention
ATS Keywords: e-Commerce, account management, digital marketing, client services, Shopify, LTV:CAC, MER, Salesforce, HubSpot, NPS, cross-channel marketing, media planning
ASSUMPTION: These insights are based on industry standards for similar roles at comparable marketing agencies, as specific application processes weren't detailed in the listing.
🛠️ Tools & Technologies
- CRM/Marketing Platforms: Salesforce, Shopify, HubSpot
- Analytics: Google Analytics, first-party data tools
- Proprietary Technology: Power Digital's nova platform
- Marketing Channels: SEO, Content Marketing, Paid Media, Social Media, Programmatic, CTV, PR, Influencer, Email/SMS
ASSUMPTION: Familiarity with additional marketing tools like attribution platforms, business intelligence dashboards, and project management software would likely be valuable but weren't explicitly mentioned in the listing.
👔 Cultural Fit Considerations
Company Values: Integrity, autonomy, grit, innovation, and people-first approach with emphasis on diversity
Work Style: Fast-paced, growth-oriented, entrepreneurial, and results-driven with high expectations for strategic thinking and performance
Self-Assessment Questions:
- Are you comfortable balancing strategic leadership with hands-on execution?
- Do you thrive in a metrics-driven environment where you can translate data into actionable insights?
- Can you build authentic relationships with clients while maintaining a focus on business results?
- Are you passionate about continuous learning in the rapidly evolving digital marketing landscape?
ASSUMPTION: The company culture appears to value both autonomy and collaboration, suggesting they seek individuals who can work independently but also function effectively within cross-functional teams.
⚠️ Potential Challenges
- Managing multiple client relationships and diverse marketing channels simultaneously
- Balancing strategic guidance with tactical execution across various marketing disciplines
- Meeting client retention KPIs (105% Quarterly Net Revenue Retention) in a potentially competitive market
- Leading cross-functional teams that may include specialists with deeper expertise in specific channels
- Keeping pace in a "fast-paced environment" that requires both agility and strategic thinking
ASSUMPTION: These potential challenges are inferred from the role description and are common in agency account management positions at this level, though individual experiences may vary based on specific clients and internal team dynamics.
📈 Similar Roles Comparison
This e-Commerce Account Manager role combines elements of several related positions:
- vs. Traditional Account Manager: More strategic with deeper e-commerce expertise and business consulting components
- vs. Account Director: Similar team leadership responsibilities but potentially with more hands-on tactical involvement
- vs. Digital Strategist: More client relationship focus while still requiring cross-channel strategic expertise
- vs. E-commerce Consultant: More integrated with marketing execution rather than pure advisory
ASSUMPTION: This comparison is based on standard industry patterns for similar roles and may vary based on Power Digital's specific organizational structure.
📝 Sample Projects
- Developing and implementing a comprehensive cross-channel strategy for an e-commerce client seeking to increase conversion rates and average order value
- Creating data-driven measurement frameworks to accurately attribute conversions across multiple touchpoints in the customer journey
- Leading strategic pivots in media allocation based on performance analytics to optimize return on ad spend
- Designing and presenting renewal strategies that demonstrate clear ROI and business impact to secure client retention
- Crafting testing roadmaps to systematically improve campaign performance across channels
ASSUMPTION: These projects are illustrative examples derived from the responsibilities listed and represent typical work in this role, though actual assignments will vary by client needs.
❓ Key Questions to Ask During Interview
- Can you describe the typical client portfolio I would manage in terms of industry verticals, size, and complexity?
- How do cross-functional teams collaborate at Power Digital, and what role does the Account Manager play in facilitating communication?
- What does success look like in the first 90 days for this position?
- How does Power Digital's nova technology platform integrate with the Account Manager's daily responsibilities?
- What are the most common challenges your e-commerce clients are facing in the current market environment?
- How does the company support professional development and advancement for Account Managers?
ASSUMPTION: These questions are suggested based on the role description and industry context but should be adapted to the specific interview situation and candidate's background.
📌 Disclaimer
⚠️ This enhanced job description was AI-generated based on the original job listing. Information has been organized and supplemented with industry-standard insights where details were not provided. All assumptions are explicitly labeled. Applicants should verify all details directly with the employer before making decisions based on this content.
📌 Next Steps for Applicants
1. Research Power Digital: Review their website, case studies, and social media to understand their client base and approach
2. Customize Your Resume: Highlight e-commerce experience, client retention metrics, and cross-channel marketing expertise
3. Prepare Your Portfolio: Compile examples of successful e-commerce client work with measurable results
4. ATS Optimization: Ensure your resume includes key terms like "e-commerce," "client services," "account management," "digital marketing strategy," and specific platforms mentioned (Shopify, Salesforce, etc.)
5. LinkedIn Profile: Update with relevant experience and skills that align with the job requirements
6. Prepare for Interviews: Be ready to discuss specific examples of client relationship management, strategic problem-solving, and team leadership
7. Verification: Check Power Digital's careers page at https://powerdigitalmarketing.com/company/careers/ to confirm job listing authenticity