e-Commerce Account Director, Client Services

🚀 Job Overview

As an e-Commerce Account Director at Power Digital, you'll drive performance for e-Commerce clients through integrated marketing strategies across paid, owned, and earned channels. You'll lead cross-functional teams of marketers while building strong client relationships at the executive level. This strategic role combines marketing expertise with business consulting, requiring both analytical skills to leverage data insights and leadership abilities to guide teams and clients toward exceptional results.

ASSUMPTION: Based on the KPIs and responsibilities mentioned, this appears to be a revenue-generating role with both team leadership and client management aspects requiring strategic decision-making capabilities.

📋 Key Responsibilities

• ✅ Build relationships with client decision-makers through monthly check-ins to review performance, gather feedback, and identify growth opportunities
• ✅ Develop comprehensive cross-channel marketing strategies aligned with client business objectives
• ✅ Create and execute media plans and testing roadmaps across paid, owned, and earned channels
• ✅ Leverage data analytics tools (GA, Shopify, etc.) to identify strategic opportunities and translate insights into actionable reporting
• ✅ Implement measurement frameworks using multiple datasets to optimize marketing decisions and validate through incrementality when needed
• ✅ Provide coaching and development to team members, practicing servant leadership
• ✅ Lead contract renewal strategies, presentations, and proposal development to extend client partnerships
• ✅ Work with Account Managers to identify service expansion opportunities
• ✅ Utilize AI technologies and Power Digital's Nova ecosystem to enhance business processes

🎯 Required Qualifications

Education: Bachelor's Degree in Marketing, Communication or related discipline

Experience: 8+ years cross-channel digital marketing experience, including strategic planning, consumer insights, digital integration and client services (preferably in a digital or media agency)

Skills:

• Proven track record of high customer satisfaction through NPS or similar metrics
• Extensive CRM/Marketing Operations platform experience (Salesforce, Shopify, Hubspot)
• Ability to speak to business-level metrics (LTV:CAC, MER, etc.)
• End-to-end campaign leadership in multi-channel environments
• Relationship building with executive-level contacts
• Self-starter mentality with high energy and positive attitude
• Problem-solving skills with entrepreneurial spirit

💰 Compensation & Benefits

Salary Range: Base salary + commission opportunities (exact figures not specified)

Benefits:

• Robust Medical, Dental, Vision insurance (up to 100% employer contribution for employee premium)
• 401(k) plan with 4% employer contribution matching
• Unlimited Time Off from day one
• 4 hours quarterly for Volunteer Time Off
• Flexible work environment (remote, in-office, or hybrid)
• $100 Work From Home stipend
• Employee Assistance Program (EAP)
• 12 observed US holidays + 2 mental health recharge days annually
• Development programs for personal and professional growth
• Quarterly performance awards with monetary recognition
• Opportunities to participate in company DEI initiatives

Industry Comparison: This benefits package appears competitive within the digital marketing agency space, particularly the 100% employer contribution option for health insurance and 4% 401(k) match. The unlimited PTO and flexible work arrangements align with progressive agencies' offerings.

ASSUMPTION: While specific salary information isn't provided, e-Commerce Account Directors at digital marketing agencies with 8+ years of experience typically earn between $110,000-$160,000 base salary in the US market, with additional commission opportunities potentially adding 15-30% to total compensation depending on performance against retention and expansion metrics.

🔍 Company Context

Industry Position: Power Digital is a tech-enabled growth marketing firm offering full-service digital marketing solutions for leading and emerging companies. They position themselves at the intersection of marketing, consulting, and data intelligence with a proprietary technology platform (nova) that analyzes first-party data.

Company Size: Not explicitly stated, but they manage "billions in media" suggesting a substantial operation.

Company Stage: Established growth company with a vision to become "the most valued and respected private growth marketing firm in the world."

ASSUMPTION: Based on the sophisticated service offerings, technology platform, and management of billions in media spend, Power Digital appears to be a mid-to-large sized agency experiencing growth, likely with 100+ employees across various marketing disciplines.

📊 Role Analysis

Career Level: Senior leadership position (requiring 8+ years of experience)

Reporting Structure: Reports to Client Services department leadership; manages cross-functional account teams

Team Size/Composition: Leads cross-functional teams likely consisting of specialists across various marketing channels (SEO, Content, Paid Media, Social, etc.)

Growth Opportunities: The company mentions "unlimited opportunities for growth & leadership within a rapidly growing firm," suggesting potential advancement into higher executive roles within Client Services or expansion into other leadership areas as the company grows

ASSUMPTION: This role likely sits between mid-level account managers and executive leadership, with responsibility for multiple client accounts and teams. As the company grows, paths to VP or executive positions may become available for high performers who meet or exceed the stated KPIs.

🌍 Location & Work Environment

Office Type: 100% remote, in-office, or hybrid options available for anyone legally eligible to work in the U.S.

Geographic Context: Role is open nationwide across the United States, allowing candidates to work from any location in the country.

Work Schedule: Not explicitly specified, but likely follows standard business hours with flexibility given the remote work options.

Regional Considerations: As a nationwide position, compensation may not vary by location (no location-based salary differentials mentioned), which could make this particularly attractive for candidates in areas with lower costs of living.

ASSUMPTION: Given the client service nature of the role and the need to coordinate with teams and clients, some availability during standard business hours is likely expected despite the flexible work arrangement options.

💼 Interview & Application Insights

Typical Process: For senior roles at marketing agencies, the interview process typically includes initial screening, discussions with hiring managers, case studies or strategic exercises, panel interviews with team members, and final rounds with executive leadership.

Key Assessment Areas: Candidates will likely be evaluated on strategic thinking, client relationship management, team leadership capabilities, cross-channel marketing expertise, data analysis skills, and business acumen.

Application Tips: Highlight specific client success stories with measurable results (retention rates, revenue growth), demonstrate cross-channel expertise with concrete examples, and showcase leadership experience with quantifiable team outcomes.

ATS Keywords: e-commerce, account director, client services, digital marketing, marketing strategy, cross-channel, media planning, CRM, Shopify, Salesforce, HubSpot, LTV:CAC, MER, customer retention, team leadership, data analytics

ASSUMPTION: These insights are based on standard practices in the digital marketing agency industry for senior client service roles.

🛠️ Tools & Technologies

• CRM/Marketing Operations: Salesforce, Shopify, HubSpot
• Analytics: Google Analytics, first-party data tools
• Nova (Power Digital's proprietary technology platform)
• Media planning and buying platforms
• Campaign measurement and attribution tools

ASSUMPTION: While not all tools are explicitly named, proficiency with common digital marketing platforms across SEO, content, paid media, social, email, and analytics would be expected given the cross-channel nature of the role.

👔 Cultural Fit Considerations

Company Values: "People-first" culture that values diversity, integrity, autonomy, and grit. The company emphasizes being "growth-obsessed" with a focus on innovation and results.

Work Style: Fast-paced, entrepreneurial environment requiring self-starters with high energy and positive attitudes. Emphasis on servant leadership and cross-functional collaboration.

Self-Assessment Questions:

• Are you comfortable balancing strategic thinking with hands-on execution?
• Do you thrive in entrepreneurial environments where you need to be proactive?
• Are you passionate about data-driven marketing and continuous optimization?
• Can you effectively manage client relationships at the executive level while also leading and developing teams?
• Do you enjoy connecting marketing tactics to broader business outcomes?

ASSUMPTION: Based on the language used throughout the job posting ("growth-obsessed," "relentless pursuit," "entrepreneurial spirit"), the company likely has a high-performance culture that rewards initiative, innovation, and results-oriented approaches.

⚠️ Potential Challenges

• Managing the dual responsibility of client relationship building and team leadership simultaneously
• Meeting specific KPIs for team retention (95%), revenue retention (105%), and service expansion ($15K MRR quarterly)
• Balancing strategic vision with tactical execution across multiple channels and client accounts
• Staying current with rapid changes across numerous digital marketing channels and platforms
• Navigating client expectations in a performance-driven environment where results are constantly measured

ASSUMPTION: These potential challenges are inferred from the role responsibilities, KPIs, and typical demands of senior agency positions but may vary based on the specific client portfolio and team dynamics.

📈 Similar Roles Comparison

This e-Commerce Account Director role combines elements of several related positions:

• vs. Client Partner/Director: Similar client relationship focus but with deeper e-commerce expertise and more hands-on channel strategy
• vs. Strategy Director: Similar strategic thinking requirements but with greater emphasis on client management and team leadership
• vs. e-Commerce Marketing Director (in-house): Similar e-commerce expertise but applied across multiple clients rather than a single brand
• vs. General Account Director: More specialized in e-commerce business models, metrics, and platforms

ASSUMPTION: This comparison is based on standard agency role structures and how they typically differ in scope and focus.

📝 Sample Projects

• Developing an integrated cross-channel strategy for a D2C brand looking to scale from $5M to $20M in annual revenue
• Creating and implementing a testing roadmap to optimize conversion rates across the customer journey
• Leading a client retention initiative by analyzing performance data and crafting a comprehensive renewal proposal
• Building a first-party data strategy leveraging the client's CRM and platform data to improve targeting efficiency
• Developing a service expansion plan that brings additional marketing channels into the client's strategy

ASSUMPTION: These project examples are derived from the listed responsibilities and typical e-commerce marketing initiatives but would vary based on specific client needs and goals.

❓ Key Questions to Ask During Interview

• "Can you share more about the typical e-commerce clients I would be working with in terms of size, industry, and marketing maturity?"
• "How are the cross-functional teams structured, and what's the typical ratio of account directors to team members?"
• "What does success look like in the first 90 days for someone in this role?"
• "How does Power Digital's Nova technology platform specifically support e-commerce strategy and execution?"
• "Can you elaborate on how the service expansion quota is typically achieved – through upselling existing services or introducing new capabilities?"
• "What professional development opportunities are available to help Account Directors stay ahead of rapidly evolving e-commerce trends and technologies?"

ASSUMPTION: These questions are suggested based on the role description and would help clarify expectations, team dynamics, and success factors.