Job Title: Customer Service-Self Storage Manager
Company: Public Storage
Location: South Carolina, United States
Job Type: Full-time
Category: 📞 Customer Service
As a Customer Service-Self Storage Manager at Public Storage, you will play a crucial role in delivering exceptional customer service and managing the day-to-day operations of a self-storage facility. You will be responsible for assessing customer needs, suggesting suitable storage solutions, and ensuring the facility is well-maintained and ready to serve customers.
Education: Not specified
Experience: Successful candidates come from a variety of customer service-centered sales environments, including retail, restaurant, fast food, or other service-based companies.
Skills: Strong customer service orientation, problem-solving abilities, attention to detail, and the physical capability to perform light maintenance tasks.
Salary Range: $14.00 per hour
Benefits: Medical, dental, vision, 401(k) with match, paid time off, sick time, flex spending, company-paid life and accidental death insurance, and exclusive vendor discounts. Mileage reimbursement is also provided when traveling between properties or for other work-related tasks.
Industry Comparison: The provided hourly rate of $14 aligns with the average pay for customer service-focused roles in the self-storage industry in South Carolina.
Industry Position: Public Storage is the self-storage industry leader, recognized for its strong market presence and reputation.
Company Size: As a large, established company, Public Storage offers a stable and well-resourced work environment.
Company Stage: Public Storage is a mature, enterprise-level organization with a proven track record in the self-storage industry.
Career Level: This role is suitable for individuals with some customer service or sales experience, likely at the entry or early-career level.
Reporting Structure: The Customer Service-Self Storage Manager will report to a regional or district manager overseeing multiple self-storage facilities.
Team Size/Composition: The manager will likely work alongside a small team of customer service representatives and maintenance personnel at their assigned location(s).
Growth Opportunities: Successful performance in this role can lead to opportunities for career advancement within Public Storage's self-storage management hierarchy.
Office Type: This is a primarily on-site role, with the manager spending time both inside the self-storage facility and in the outdoor environments.
Geographic Context: The position is located in South Carolina, which offers a moderate cost of living and a mix of urban and suburban areas.
Work Schedule: The role has a flexible and full-time schedule, with typical hours between 9:30am and 6pm on weekdays and until 5pm on weekends.
Regional Considerations: The self-storage industry in South Carolina is relatively mature, with opportunities for both established players like Public Storage and newer market entrants.
Typical Process: The interview process for this role is likely to include an initial phone/video screening, followed by one or more in-person interviews to assess the candidate's customer service skills, problem-solving abilities, and fit with the company culture.
Key Assessment Areas: Employers will evaluate the candidate's customer service orientation, attention to detail, physical capabilities, and ability to work independently in a self-storage environment.
Application Tips: Applicants should highlight their relevant customer service and sales experience, as well as their ability to work in a physical, hands-on environment. Emphasize your problem-solving skills, attention to detail, and willingness to take on a range of tasks.
ATS Keywords: Customer service, self-storage, facility management, maintenance, sales, cash handling, collections, problem-solving, attention to detail.
The role may require familiarity with basic computer systems, point-of-sale software, and inventory management tools commonly used in the self-storage industry.
Company Values: Based on the information provided, Public Storage values customer service, efficiency, and maintaining the physical appearance and functionality of its self-storage facilities.
Work Style: The role requires a combination of independent work, such as facility inspections and maintenance tasks, as well as collaboration with the broader team to provide excellent customer service.
Self-Assessment: Applicants should consider whether they enjoy a hands-on, customer-facing role that involves both indoor and outdoor work, and whether they are comfortable working with minimal direct supervision.
The role may involve managing multiple tasks and responsibilities simultaneously, as well as ensuring the facility is well-maintained and ready to serve customers at all times. The physical requirements, such as the ability to lift/move items up to 35 pounds and spend time in outdoor environments, may also present challenges for some candidates.
This Customer Service-Self Storage Manager role is similar to other customer service-focused management positions in the self-storage industry, such as Facility Manager or Site Manager. These roles typically involve a mix of customer service, operations, and facility maintenance responsibilities.
Potential projects or tasks for a Customer Service-Self Storage Manager may include:
⚠️ This enhanced job description was AI-generated based on the original job listing. Information has been organized and supplemented with industry-standard insights where details were not provided. All assumptions are explicitly labeled. Applicants should verify all details directly with the employer before making decisions based on this content.
To pursue this opportunity effectively, applicants should carefully review the job description, ensure they meet the stated qualifications, and tailor their resume and cover letter to highlight their relevant customer service experience, problem-solving skills, and ability to thrive in a hands-on, self-storage environment. Applicants should also be prepared to discuss their interest in the role, their fit with the company culture, and their long-term career goals during the interview process.