B2B Account Manager, Client Services

🚀 Job Overview

As a B2B Account Manager at Power Digital, you'll lead cross-functional marketing teams serving B2B clients, developing and executing integrated marketing strategies across paid, owned, and earned channels. You'll build strong client relationships, analyze data to inform strategy, and drive client retention and growth while managing a portfolio of accounts worth up to $150K in monthly recurring revenue.

ASSUMPTION: Based on the description, this appears to be a mid-to-senior level client-facing role that bridges marketing expertise with strategic business consulting and team leadership.

📋 Key Responsibilities

• ✅ Client Relationship Management: Host monthly one-on-one check-ins with key client decision makers to review business performance, gauge sentiment, gather feedback, and identify growth opportunities
• ✅ Strategic Leadership: Lead cross-functional teams with comprehensive strategy across paid, owned, and earned channels to meet or exceed client business objectives
• ✅ Data Analysis & Reporting: Leverage data and analytics tools to identify strategic opportunities and translate findings into actionable insights
• ✅ Team Development: Coach team members to improve business acumen and connect marketing objectives to business outcomes
• ✅ Client Retention: Lead contract renewal strategy, presentations, and proposal development to extend client partnerships
• ✅ Revenue Growth: Identify and pursue service expansion opportunities to improve performance and grow client accounts
• ✅ Portfolio Management: Manage diverse clients totaling up to $150K in monthly recurring revenue
• ✅ Technology Utilization: Employ AI technologies and Power Digital's Nova ecosystem to enhance business processes

🎯 Required Qualifications

Education: Bachelor's Degree in Marketing, Communication or related discipline

Experience: 3-5 years digital marketing experience (preferably with cross-channel execution)

Skills:

• Proven track record of high customer satisfaction (NPS or similar metrics)
• Extensive CRM/Marketing Operations platform experience (Salesforce, Shopify, Hubspot, etc.)
• Understanding of business metrics (LTV:CAC, MER, etc.)
• End-to-end campaign leadership skills (strategy, segmentation, targeting)
• Ability to build rapport with executive-level contacts
• Self-starter mentality with positive attitude
• Problem-solving abilities and entrepreneurial spirit

💰 Compensation & Benefits

Salary Range: Base salary + commission opportunities (specific amount not specified)

Benefits:

• Comprehensive Medical, Dental, Vision insurance (up to 100% employer-paid employee premiums)
• 401(k) plan with 4% employer matching
• Unlimited Time Off (from day one)
• 4 hours quarterly paid Volunteer Time Off
• Flexible work environment (remote, in-office, or hybrid)
• $100 work-from-home stipend
• Employee Assistance Program
• 12 observed US holidays + 2 mental health days annually
• Professional development programs
• Performance-based recognition and awards
• DEI initiative involvement opportunities

Industry Comparison: The benefits package appears competitive for the digital marketing industry, with the unlimited PTO and flexible work arrangements standing out as particularly attractive perks. The 401(k) match is also above average compared to many agencies.

ASSUMPTION: Without specific salary figures, it's difficult to assess total compensation value. Account manager roles at digital marketing agencies typically range from $65,000-$100,000+ base salary depending on location, experience, and portfolio size, with commission structures potentially adding 10-30% more.

🔍 Company Context

Industry Position: Power Digital is a tech-enabled growth marketing firm offering full-service digital marketing capabilities across multiple channels. They position themselves at the intersection of marketing, consulting, and data intelligence, working with leading and emerging companies globally.

Company Size: Not specified

Company Stage: Established and growing, with proprietary technology (Nova) and a full suite of marketing services

ASSUMPTION: Based on the breadth of services and technology investment, Power Digital appears to be a mid-to-large sized agency with significant resources. The mention of "billions in media" suggests substantial client budgets and company scale.

📊 Role Analysis

Career Level: Mid-to-Senior level

Reporting Structure: Reports to Client Services department leadership

Team Size/Composition: Leads cross-functional account teams of specialized marketers

Growth Opportunities: "Unlimited opportunities for growth & leadership within a rapidly growing firm" mentioned specifically

ASSUMPTION: This role likely sits between tactical execution teams and higher-level strategic leadership. Success in this position could lead to Senior Account Manager, Account Director, or specialized leadership roles in client services or specific marketing channels.

🌍 Location & Work Environment

Office Type: 100% remote, in-office, or hybrid options available

Geographic Context: United States-wide opportunity for anyone legally eligible to work in the U.S.

Work Schedule: Not specifically mentioned, but likely standard business hours with flexibility based on client needs

Regional Considerations: As a fully remote option, candidates from any U.S. location can apply, potentially allowing for geographic salary arbitrage

ASSUMPTION: Given the client-facing nature of the role, some synchronization with client business hours will likely be expected regardless of personal location. Client meetings and team collaborations may require flexibility in scheduling.

💼 Interview & Application Insights

Typical Process: Digital marketing agencies typically conduct initial screening, followed by role-specific interviews with management, potential peer interviews, and final executive conversations

Key Assessment Areas: Client management experience, strategic marketing knowledge, leadership capabilities, analytical skills, and business acumen

Application Tips: Highlight specific examples of client retention success, revenue growth achievements, cross-channel campaign results, and team leadership experience

ATS Keywords: B2B marketing, account management, client services, Salesforce, Hubspot, Shopify, digital strategy, LTV:CAC, customer retention, NPS, cross-channel, revenue growth

ASSUMPTION: These insights are based on standard industry practices for similar roles at marketing agencies. Power Digital's specific process may vary.

🛠️ Tools & Technologies

• CRM platforms: Salesforce, Hubspot
• E-commerce: Shopify
• Analytics: Google Analytics
• Power Digital's proprietary platform: Nova
• Marketing automation tools
• Data analysis and reporting tools
• AI technologies (mentioned but not specified)

ASSUMPTION: Beyond the explicitly mentioned tools, proficiency with standard project management software, presentation tools, and various marketing channel platforms would likely be expected but not stated.

👔 Cultural Fit Considerations

Company Values: People-first, diversity in backgrounds and experiences, integrity, autonomy, grit, growth-obsession, innovation, results-driven

Work Style: Fast-paced, entrepreneurial, consultative, data-driven, collaborative across functional teams

Self-Assessment Questions:

• Do you thrive in consultative client relationships at the executive level?
• Are you comfortable balancing strategic vision with tactical execution?
• Can you translate complex data insights into clear client communications?
• Do you enjoy mentoring team members while driving measurable results?
• Are you passionate about continuous learning and adapting in the rapidly evolving digital marketing landscape?

ASSUMPTION: Based on the job description's emphasis on autonomy, grit, and entrepreneurial spirit, the company likely values self-starters who can operate independently while still collaborating effectively.

⚠️ Potential Challenges

• Managing diverse client portfolio with potential competing priorities
• Balancing client satisfaction with revenue growth expectations
• Leading cross-functional teams without direct reporting authority
• Staying current with rapidly evolving digital marketing best practices across multiple channels
• Meeting KPIs for client satisfaction, revenue retention, and expansion opportunities simultaneously

ASSUMPTION: These challenges are inferred from the role's responsibilities and KPIs, and represent common friction points in agency account management positions.

📈 Similar Roles Comparison

This B2B Account Manager role blends aspects of several related positions:

• Client Services Director: Similar client relationship focus but typically more senior with larger portfolios
• Digital Strategist: Shares strategic planning elements but with more direct client ownership
• Marketing Manager: Similar cross-channel oversight but more external/client-focused
• Customer Success Manager: Comparable retention focus but with broader marketing strategy responsibilities

ASSUMPTION: This comparison is based on standard industry role definitions and may vary by organization.

📝 Sample Projects

• Leading a quarterly business review presentation analyzing performance trends and recommending strategic pivots for a key B2B client
• Developing an integrated marketing plan leveraging first-party data to improve lead generation and conversion for a SaaS client
• Creating a service expansion proposal to add content marketing services for an existing paid media client
• Implementing a measurement framework connecting marketing activities to business outcomes for a new enterprise client
• Conducting team training session on effectively communicating complex data insights to non-technical client stakeholders

ASSUMPTION: These projects are illustrative examples based on the listed responsibilities and typical B2B marketing agency work.

❓ Key Questions to Ask During Interview

1. "What are the characteristics of your most successful account managers when it comes to client retention and expansion?"
2. "How does Power Digital's Nova platform integrate with the account management process, and how does it differentiate your approach to client strategy?"
3. "Can you describe the typical composition of the cross-functional teams I would be leading, and how those roles collaborate on client strategy?"
4. "What are some examples of recent successful service expansions that account managers have identified and implemented?"
5. "How does Power Digital approach measurement and attribution challenges in the B2B space where sales cycles are typically longer?"
6. "What professional development opportunities are available to help account managers continue growing their strategic and leadership capabilities?"

ASSUMPTION: These questions are suggested based on the role description and would help evaluate fit, demonstrate interest, and gather valuable information about expectations.